Courtesy Lincoln

I rated this dealership service department 1 and it shows I selected 2. If I could rate it 0, I would have chosen to leave all stars blank, however I was informed I had to make a selection in order to proce I selected 2. If I could rate it 0, I would have chosen to leave all stars blank, however I was informed I had to make a selection in order to proceed. I purchased a 2017 MKX in 2016. I was assured that I would receive pickup and delivery service when I had issues. I was also promised when my vehicle required service, I would receive a loaner and it would be a Lincoln. I've had to call the sales representative every time I had an issue. He would communicate with service department to make certain I would receive what I was promised. He was so kind and gave me his cell phone number as well as his work number so I could contact him anytime. This dealership has the worst service department I've ever experienced. Every time I contacted the service department, I was never provided what was promised. I became so frustrated with service and realized not only I apparently purchased a "lemon" but I was going to have major problems obtaining service. I had also received a call from the gentleman that had sold me the Lincoln and made certain I received the service I was promised, informing me how sorry he was but he was no longer at Courtesy. He was apparently making certain his clients received the service they were entitled and I think he was repremanded for making sure the service department honored what was promised. What a shame for such a honest person who would not compromise his values to lose his job! I've had so much trouble obtaining necessary service, I would not ever purchase anything from this dealership ever again or recommend anyone purchase a vehicle from Courtesy Lincoln. The last straw was last Thursday, January 13th. The vehicle left me on the road and I contacted the service department, requesting to have it towed to Courtesy. I was told by the young lady that my vehicle was no longer covered by the factory warranty, so I was unable to get towed to them and the earliest appointment was the end of January. I purchased an Easy Care extended warranty and I had towing coverage. This was the coldest response I ever received! I can't believe this woman would not even attempt to help me! I can't believe her response and ended up calling my insurance which covers towing. I called the service department at Arceneaux Ford. The young lady who is the manager of service department is my former student in the 3rd grade. I asked if I could get it towed to them and she told me certainly. She wasn't surprised when I told her how I was treated at Courtesy. She also told me they had so many customers who bring their vehicles there due to the horrible inadequate service at Courtesy. I could continue to tell all the trouble the service department has given me but I'm tired and so disgusted, I think the information I've provided validates how terrible the service department at Courtesy Lincoln really is and the only good reviews are written by people in who live in Lafayette and bring their vehicles in for a free wash. More

Made the purchasing experience in this crazy time of buying a vehicle very quick and so easy buying a vehicle very quick and so easy More

I was very pleased with Courtesy on my delivery and Service. My sales rep had me all set up when I came to purchase my Aviator. Service. My sales rep had me all set up when I came to purchase my Aviator. More

We have had the pleasure of spending time at Courtesy. Exceptional service from Ken Simpson our sales person to having our car washed! Pleasant professional employees and excellent service. Exceptional service from Ken Simpson our sales person to having our car washed! Pleasant professional employees and excellent service. More

Efficient customer friendly staff. Due to chip shortage auto ordered in May. Desiree kept me informed weekly on progress and any other possible inventory available. auto ordered in May. Desiree kept me informed weekly on progress and any other possible inventory available. More

Jay went over and above to make this deal happen he brought the car to my office for me to see and test drive. Showed me everything and how to operate it. Had the whole deal ready when I showed up just brought the car to my office for me to see and test drive. Showed me everything and how to operate it. Had the whole deal ready when I showed up just had to sign the paperwork. The car is beautiful!! Thank you Jay!!! More

Dealt with them 4 years ago when we purchased our last van--were very pleased. Therefore, we needed another van and got in touch with Bubba to see if one online was available. Ended up buying it that aft van--were very pleased. Therefore, we needed another van and got in touch with Bubba to see if one online was available. Ended up buying it that afternoon almost upon sight! Love our purchases! More

Salesperson Feedback I found that dealing with Moe Elie was a great experience. He is friendly, courteous and professional in his approach with a customer. His no pressu I found that dealing with Moe Elie was a great experience. He is friendly, courteous and professional in his approach with a customer. His no pressure presentation and knowledge put me at ease and made the transaction a great change from the usual pitch that I have endured with other auto sales people. Well done Moe! More