My Review Of Courtesy Nissan:
I learned about this dealership by using the car buying service with USAA.com. I called in to purchase a new Nissan Armada2012 or 2013 and trade in my 2006 Armada. I recieved a friendly email to call in, but when I spoke with Toney Jones, it was a horrible experience. Once I told him I was upside down with my vehicle by 5 grand, and not willing to put much down, he immediately was unwilling to assist. He had a "tough luck" attitude. I could barley understand what he was saying over the phone while he overtalked me.I called twice regarding trading in my vehicle. At first he said I should not judge my experience with Ferman Nissan on him, but it proved worse. My fiancee also called in, and recieved the same poor customer service.Overall it was a horrible experience, and I didnt even bother to go in. Since I was potential trash to this dealership, Wesley Chapel Nissan treasured me and earned my business. They even thanked me for my military service to this country. I traded in my old Armada and now I am in a 2012 Platinum, and extremely satisfied with their willingness to assist regardless of my financial situation. I would definetly NOT recommend this dealership. I have a friend who wants to trade her 2011 Lexus, and I will definetly steer her down to Wesley Chapel Nissan. I wanted to make sure that this was entered to simply help your dealership in earning business. I hope this was just one bad case, and not reflect how your dealership operates.
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1/3/2013 7:19:16 PM
We certainly do not wish to lose any business for any reason, I have personally spoken to Tony and I assure you he did not intend on insulting you in any way. We are a customer oriented organization and appreciate the feedback; this helps us insure that we make any needed procedural adjustments so that we can do everything possible to insure that every customer is treated in a friendly, honest and upfront manor. We understand that we will never make everyone happy or sell everyone a new vehicle.... But we will continue to try.
We are happy to hear that you remain within the Nissan family and hope that you enjoy your new Armada, they are great vehicles.