My Review Of Covert Cadillac :
Besides the Cadillac CTS being a terrific ride loaded with 'bells and whistles', what ultimately helped us decide to go with Covert Cadillac instead of another dealer was 1) the incredible personal service; and 2) the great service plan that comes with the car. From the first time we entered the Covert Cadillac dealership until today when we drove away with our new Cadillac CTS, we were treated to an amazing, relaxing, car buying experience. Our car search took us to several different dealerships. The Covert Cadillac employees were genuinely warm and friendly and never subjected us to the "hard sell" or frustrating negotiations usually associated with purchasing a new car. They patiently answered all of our questions both by phone and in person and literally held our hands as we walked through our first Cadillac lease. The salesman, Joe, and the finance guy, Armand, were very professional and knowledgeable. Chad, the very patient technician, sat with us until we learned how to use all the cool stuff in our new car. The process was smooth and hassle-free.
In addition to the wonderful treatment we received during our purchase process, Covert Cadillac seems to have an orderly, customer friendly process in place for servicing their cars. We were assigned a specific service advisor and a customer service manager who would be our 'go to' people should we ever need future service. We were assured that if we ever needed to drop our car for service, we would be given a loaner Cadillac.
So, if you are considering a Cadillac CTS, I urge you to test drive one. It is one 'sweet' ride. If you want a dealership that will deal honestly and respectfully with you, go to Covert Cadillac. Also, ask for Joe-he's a great guy!
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