Read Reviews Covert Cadillac

Covert Cadillac

Covert Cadillac

11750 Research Blvd
Austin, Texas 78759


Sales: (512) 583-3000
Service: (512) 583-3011
Parts: (512) 583-3015

Manufacturer: Cadillac

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.7

24-Month Rating

based on 11 reviews

4.9

4.9 out of 5

11 lifetime reviews

Covert Cadillac

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Certified: Covert Cadillac

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Covert Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Covert Cadillac

We have been in business for over 100 years! Let us earn your business by providing you with the "Ultimate Luxury Experience". In 1909 Frank M. Covert Sr. opened the first automobile dealership in Central Texas and has been provinding the best possible customer service since. Since 1909, we have become a five generation family-owned and operated business. Make an appointment today and see why the Covert Family deserves to earn your business.

Our Location

Sales/Showroom

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Parts Store
Customer Lounge Area Pet Friendly
Free Coffee Shuttle Service
Free Drinks Television
Free Loaner Cars Vending Machines

JeanHoghoughi
5/1/2013 10:31:26 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Joseph IIIJoe Joseph III
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Covert Cadillac :

I was about to buy a vehicle at another dealership, when I ran across a car on Covert Cadillac's website at a fantastic price. I e-mailed them for more information and Joe Joseph responded almost immediately. We talked on the phone and I was at the dealership the next day. The minute I walked in, I was greeted by him and I knew this was the place for me. Joe Joseph in one word, amazing! He was very helpful and funny. I was able to get the car quickly and I am very happy with it thanks to Joe, the sales manager, Mike Ginther, and the finance manager, Riley Stevens. Overall, I could not have asked for a better car buying experience! I never want to get a car from anywhere else again!

Jean

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wiwimujo
4/11/2013 6:55:24 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Joseph IIIJoe Joseph III
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Covert Cadillac :

Joe Joseph is an excellent salesman. He was very friendly, knowledgable and quick getting us in and out. The dealership was conveniently located and very clean as well. Thank you Joe!

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jkbellenir
4/11/2013 5:48:45 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Joseph IIIJoe Joseph III
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Covert Cadillac :

My wife and I stopped by Covert Cadillac to just look at a used 2011 SRX we saw online. We were greeted by Joe Joseph, but he did not come across as the pushy typical car salesman rushing to meet you at the front door before the other salesman do type. He was very laid back, professional, and interested in helping us. We had no intentions of buying a car that day. I asked to see the SRX we had seen online, and he immediately obliged. Not being a native Texan the 45 degree temperature was just fine by me, but my wife having never lived north of Williamson County was not tolerating the cold so much, so Joe asked if she wanted to go back inside to warm up and then brought the vehicle up to the front door of the dealership. Joe admitted he was still fine tuning his knowledge of auto sales and this is where he earned my business. A salesman who admits he doesnt know the answer is hard to come by. A salesman who admits he doenst have all the answers, but isnt afraid to put in the work to find those answers is even more rare. Joe did both. He never slowed down, he wanted my business and I told him what was important to my wife and I and he never dismissed those priorities. Joe constantly kept us informed of what step was next and made this car buying experience the most pleasant and quickest I ever had. From the time we walked in, to the time we walked out, having traded our 2010 Chevy Equinox and driving away a certified pre-owned 2011 Cadillac SRX was 3 hours!! We even got lunch during that time! I have bought many cars in my life, new and used, and even a couple from Kenny Covert at the Hippoplex in Hutto, Texas. I cant remember the sales manager's name or the gentleman who worked in finance who handled our paperwork, but they were very helpful as well. As long as Joe is an employee of Covert Cadillac, our business will always be there and I will tell everyone I know looking for a new or used car to go see Joe Joseph at Covert.

Thanks again!

Joshua and Kitty Bellenir

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rpayton
2/20/2013 12:17:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James StewartJames Stewart
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Covert Cadillac :

James Stewart is one of the nicest guys you would ever have the pleasure of doing business with... He has always gone above and beyond for me in all my dealing with him.

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bambam123abc@hotmail.com
9/28/2012 1:36:27 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom Barnett
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Covert Cadillac :

Great people treated my family and I with the up most respect. We had a really great experience not to mention put in a really great Cadillac with great miles at an amazing price. I would recommend this dealership and Tom Barnett over and over again.

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Jwgphotos
7/25/2012 4:56:29 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bradley AllenBradley Allen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Covert Cadillac :

I visited Covert looking to get a used car and was totally blown away by the service and professionalism Brad displayed when I was there. To date I have recommended at least 3 people to Brad and they have all had good things to say about him as well. When I need to purchase another car, he is the person I will call, hands down.

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steelwindow
7/24/2012 6:34:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bradley AllenBradley Allen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Covert Cadillac :

I found Brad Allen and the entire staff to be extremely conscious of customer satisfaction. In my case I gave hime a set of specifications for the truck I wanted. They did not have it in their stock and began a broad search finding the exact truck in Alabama and arranged for delivery to Austin.

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rgford1
7/14/2012 1:45:21 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bradley AllenBradley Allen
Jerry DuranJerry Duran
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Covert Cadillac :

Our entire experience from internet throough sale and orientation were stellar. Brad was super. Just a friend helping us out, not a salesman. That's the way we like it. Great recommendation from us.

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csjgwjohnson
2/18/2012 6:33:08 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Connie Matthews
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Covert Cadillac :

We were shopping and only intended to test drive and compare several different makes. Connie Matthews at Covert knew her vehicle so well, gave us so much confidence in the SRX and in the service Covert would provide that we purchased from her. Since then Connie has exceeded our expectations. We feel we have a friend as well as a reliable dealer.

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lloyd-wilson
2/6/2012 4:57:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Philip Robinson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Covert Cadillac :

Great experience. Would highly recommend this dealership to anyone looking for an honest, knowledgeable broker. I bought a slightly used tahoe and love it. Ask for Philip.

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Reviews 11-20 >>