They are real people, serious about their business and giving you exactly what it is you're looking for, or at least close to it.
"Professional and friendly. "
Chris was very helpful and knew all the answers to my questions. Also the finance department manager Armen was quick and friendly. We enjoyed our experience at Covert Cadillac.
"Extraordinary Customer Service"
This was the second car I have purchased from Covert Cadillac. This time I had the pleasure of working with Chris Tropiano. The entire purchase agreement was accomplished via email as I do not live in Austin. Chris worked diligently to find a vehicle that met my specifications. Being a very detailed person I asked Chris lots of questions and requested reams of data including the build specs when we narrowed it down to two vehicles.
Chris was helpful, organized, thorough, prompt to respond and provided a quality example of outstanding customer service. I was able to drive to Austin, sign the paperwork and drive home in my new Cadillac. It's the perfect car for me. Thank you, Chris!
Covert's standard of customer service is extraordinary and Chris exemplifies that.