Cowboy Chrysler Dodge Jeep Ram - Service Center

Good. Smaller dealership and most employees are friendly. Cecil, whom works in service, is by far the nicest, friendliest, and most helpful service desk per Smaller dealership and most employees are friendly. Cecil, whom works in service, is by far the nicest, friendliest, and most helpful service desk person I have encountered. He will try to accommodate the customer to the very best of his ability. My day is always better when he is at the dealership. He also gets things done right and in a timely manner. He takes great care of the customers! I just hope that the dealership takes great care of him. I rated the price as one because I have never paid for service as it has all been recall work. The one star on price is due to the high number of recalls and me having to sit around on a Saturday Morning about every other month to correct a recall. I say most employees are friendly because not all the employees are friendly. I have had two sales guys, during my first and second visits to the dealership, (which is the "set a precedence" visits), and they were both very rude. The one guy gave me and my vehicle very unfriendly glares and acted stuck up. The other guy talked to me in a disrespectful way, it was like if I wasn't going to buy a brand new vehicle from the lot he just wanted nothing to do with me and had no further intention on helping me. Cecil and a few others from service are the people that keep me coming back to the dealership. More

Terrible experience I was told since this place had new ownership to give them a chance...worst mistake ever!! Couldn’t get to my Jeep right away so I was without a vehic I was told since this place had new ownership to give them a chance...worst mistake ever!! Couldn’t get to my Jeep right away so I was without a vehicle for awhile. Then was told if warranty didn’t cover the problem I would have to pay 135 for them just to look at it. Of course it wasn’t covered so I had to pay 160 for some reason when picking it up. Then was told it would be 3000 to fix it. My fiancé brought it home and ended up fixing it in 2 hours and cost 14.00 in parts. I will NEVER recommend this place to anyone!!! More

Amazing service I have always had an amazing experience with cowboy dodge. This visit was no different, I had a very big problem that the dealership in Laramie was un I have always had an amazing experience with cowboy dodge. This visit was no different, I had a very big problem that the dealership in Laramie was unwilling to submit to warranty. I fought with both snowy range dodge and Chrysler directly for about two weeks. Neither were willing to solve the issue. When I contacted Cowboy dodge they were extremely friendly and understanding. They made an appointment for my truck to get looked at and arranged a rental at no cost to me. After about a week my truck was fixed and I was out the door with everything covered under warranty. The only cost to myself was the oil change I asked them to do and the fuel in the rental. More

Transmission problem and window wind Easy to make the appointment, appointment reminder via text, welcomed every step of the way, took me to a restaurant for breakfast while they worked, Easy to make the appointment, appointment reminder via text, welcomed every step of the way, took me to a restaurant for breakfast while they worked, called me when they were done, and the bill covered by the warranty! I was so glad! More

2015 Dodge 3500 I ran into issues with my truck not starting after we had a cold front come in. Richard from Cowboy Dodge, helped me arrange tow truck services and k I ran into issues with my truck not starting after we had a cold front come in. Richard from Cowboy Dodge, helped me arrange tow truck services and kept in contact with me through out the day. Big Al's tow truck services (Dwayne) showed up within the hour and it ended up that one of the batteries on my truck was dead (I didn't know that both batteries had to be jumped to get it running :) ) Truck was started and brought in for service at around noon. They installed 1 new battery, 2 new wiper blades, resolved all the recall notice issues. Cost was a bit expensive $418 for 1 new battery and 2 new wiper blades even though I have the extended bumper to bumper services. The question, "Would you recommend this service center", for cost I would say no but if you need to get work done and can't get reliable service at a lower cost, yes. More

Great overall experience Stephen Brown was the best and most entertaining dealer associate I have ever had the pleasure of workin with. He got us into a good new car that we c Stephen Brown was the best and most entertaining dealer associate I have ever had the pleasure of workin with. He got us into a good new car that we could afford with no hassle or bullsh*t More

Visiting Cheyenne We went to Cheyenne for a family function and started having issues with our 2015 Ram. Called on Friday and e explained that we had to leave on Sunday We went to Cheyenne for a family function and started having issues with our 2015 Ram. Called on Friday and e explained that we had to leave on Sunday. They squeezed this in on Saturday morning and work with us to get a part from Colorado and get it installed by close of business on Saturday. Without their help we would have missed work. Excellent customer service. More

JUST DURING 2016 Took my older(but beautiful) Dodge Ram truck in for repair of $1800 parking lot body damage. Work was shoddy, interior screws not replaced, paint run Took my older(but beautiful) Dodge Ram truck in for repair of $1800 parking lot body damage. Work was shoddy, interior screws not replaced, paint runs, door doesn't fit correctly, etc. Then in August 2016 I took my 2016 Dodge Ram into Cowboys body shop for severe hail damage repair. It is now January 2017 and the work is not done even though I am constantly promised that my truck is next. In November 2016, I took my wife's 2015 Jeep Grand Cherokee (with 7000 miles on it) into Cowboy Dodge for a simple oil change which they performed. By the time I got home, 8 miles, there was no oil left in the motor as the service man didn't put the new oil filter on correctly. And I had a large puddle of oil under the Jeep on my garage floor. Also be advised, if you buy an oil change service contract when you buy your new or used vehicle, they will not honor it or even pro-rate it if you upgrade to Mobil 1 or anything but their company oil. More

No help with simple dealer warranty work This dealerships is the most uncooperative I have ever been to. The asstistant service manager and the service manager were so unwilling to resolve pr This dealerships is the most uncooperative I have ever been to. The asstistant service manager and the service manager were so unwilling to resolve problems. More

cowboy dodge honors their warranty 2x they honored warranty first time alignment issues 2nd time torn cv boot they could have easily said a stick or mud caused problems bless cowbo 2x they honored warranty first time alignment issues 2nd time torn cv boot they could have easily said a stick or mud caused problems bless cowboy dodge I'm so happy More