Cox Chevrolet Incorporated - Service Center

Faulty Diagnosis of transmission Took my GMC to Cox with a faulty tranny, Cox did a diagnosis and said it needed a Transmission Control Module, four days later when I went to pick up Took my GMC to Cox with a faulty tranny, Cox did a diagnosis and said it needed a Transmission Control Module, four days later when I went to pick up the truck, the module had been changed and Cox Ser. informed me that the problem was not corrected. They were paid to diagnosis and repair, I then asked them to replace the old module, they said the old module had to be sent back as a core return. Cox suggested, investigating further, after $1200 and the incompetence shown by their service, who in their right mind would continue? I drove the vehicle back to Va. and a little old independent transmission mechanic, found and repaired the problem in a very short time, at a fraction of the cost paid to Cox. If that is the kind of service GM offers to their customers, I have been misled by their advertising, the least they could do is be responsible for their mistakes. More

Erik Wiehl offers outstanding customer service Cox Chevrolet/Mazda Service Advisor, Erik M. Wiehl, has delivered outstanding service to both me and my father, who passed away in 2012. My father wo Cox Chevrolet/Mazda Service Advisor, Erik M. Wiehl, has delivered outstanding service to both me and my father, who passed away in 2012. My father worked his entire career as a gauge engineer and designer of instrument panels in the Dayton, OH area and I have been raised in the "Chevy Family." You wouldn't believe the fact that Erik was there for both my dad and me during the hardest transition of both of our lives. Sparing all the details, God used Erik and Cox Chevrolet as a point of continuity and stability in an otherwise chaotic time. Erik looked out for my dad when he was at his weakest, and was one person as a member of a compassionate community who simply cared. Erik is more than a service guy, he is prudent, wise and cautious when it comes to decision making about auto acquisition and maintenance. He is very knowledgable and well researched in just about every area in which I inquire. Erik continually goes above and beyond the call of customer service without fail. And despite the long hours, he never complains and only expresses gratitude, humility and a smile. Erik Wiehl is a class act that I, the customer, and Cox Chevrolet are simply lucky to have. Above all, Erik is a dedicated family man who has his priorities in order--his kids and his wife. Thank you, Erik and Cox Chevrolet, for everything!! More

Tried to charge me double We had a rental car while our vehicle was getting fixed for one of the many issues it has had. The rental got a dent in the door of a parking lot whil We had a rental car while our vehicle was getting fixed for one of the many issues it has had. The rental got a dent in the door of a parking lot while we had it. The xxx Service Manager Roberto gave me a quote for $1400 to fix which I knew was way high. I said let me decide what I'm going to do and get back with you about going through my insurance. The next morning he had Philip call me and say he would charge the insurance company more if I went through them. I made sure to make Geico aware of this. The repair ended up costing $700 and I had to put a claim in since Roberto was a DB. I will never give GM another dime of my money and this is coming from someone who's grandfather retired from GM after 35 years. Do not give Roberto Alonso any business and he should be fired. A complaint has been filed with GM. More

Mark Jones Poor collision service...shoddy and sloppy work...$9000 in repairs and it looks like high school kids did it...I wouldn't get another thing repaired t Poor collision service...shoddy and sloppy work...$9000 in repairs and it looks like high school kids did it...I wouldn't get another thing repaired there...bad, bad, bad.. More

Difficult problem with surburban Recently I had a starting problem with my '99 Surburban. Cox spent a lot of time to finally fix the problem and were very fair regarding their charg Recently I had a starting problem with my '99 Surburban. Cox spent a lot of time to finally fix the problem and were very fair regarding their charges. I appeciate the work by Mr. Alonso and Mr. Hey. I would recomend Cox as a great Chevrolet dealer. More

Thanks Rick for getting my dead battery replaced so quickly on a late Saturday! You guys really helped me out today and it is so appreciated. quickly on a late Saturday! You guys really helped me out today and it is so appreciated. More

This Rating is STRICLY based on thier SERVICE center not sales ! The 4 people listed above are the SOLE reason for the rating ! THANKS Very much sales ! The 4 people listed above are the SOLE reason for the rating ! THANKS Very much More

Very recently we brought our Cadillac SRX in while we were vacationing in your area. We were so Very pleased to be treated in a professional and prompt manner..Your Service mgr. Mr Alonso explained the p were vacationing in your area. We were so Very pleased to be treated in a professional and prompt manner..Your Service mgr. Mr Alonso explained the problem and took very good care of us, knowing we were on vacation. The repairs were actually made in less time then estimated and our vehicle returned to us Cleaned and ready to go.. I have bought more than 15 vehicles and from various dealers. Cox Chevrolet and their staff are by far the Very Best we have ever encountered..Next time we are in town from Georgia, you can bet we will be in to visit you again Frank and Josephine Gordon More

I recently brought my 2012 Impala in for service on the car's stabilization functions and was very pleased with the service given to me by Rick. Seaton. He worked with me on my time constraints and work s car's stabilization functions and was very pleased with the service given to me by Rick. Seaton. He worked with me on my time constraints and work schedule and got me into a rental with ease. I have worked with Rick before with another car and have always found him to be great. Cox Chevrolet can be proud of Rick, his professionalism and his attention to customer needs. Thank you all! More

Service missed alittle but because of Rick I would recommend this dealership for service and give Rick himself a 5 star rating for customer service and support. Thank you Rick!!! recommend this dealership for service and give Rick himself a 5 star rating for customer service and support. Thank you Rick!!! More