Cox Toyota

I travel 40 minutes to have my cars serviced by Cox Toyota because they are the most trustworthy in the Burlington, Chapel Hill, Durham, Raleigh area. Their customer service is excellent. Their assess Toyota because they are the most trustworthy in the Burlington, Chapel Hill, Durham, Raleigh area. Their customer service is excellent. Their assessment of what service my car needs is honest and "spot-on". I have never felt pressured into a repair or service beyond those that seemed necessary and reasonable. While getting my car serviced, I am able to sit at a table, drink coffee, and continue my work via a free wireless connection as if I am at my office. They are always accomodating to make my wait not only enjoyable but also productive. I used to avoid getting my cars serviced as dealerships -- not any more. More

Both Trent and Brian were very professional and friendly. I would recommend the dealership to anyone. Trent even called me after the purchase to follow up and be sure I was happy with my new Highlander. I would recommend the dealership to anyone. Trent even called me after the purchase to follow up and be sure I was happy with my new Highlander. More

I dealt with Trent over email for a couple days - let him know what I wanted and made my appointment to pick up my car on Saturday - I was dreading the whole "dealership" experience and was shocked and pleas know what I wanted and made my appointment to pick up my car on Saturday - I was dreading the whole "dealership" experience and was shocked and pleasantly surprised at how friendly, efficient, helpful and concerned that I was getting what I needed from the dealership. Brian got me even better financing than I had come in with and was very friendly and knowledable. It is so rare these days to work with an organization that truly understands customer service; I will definitely use Cox Toyota of Burlington again and highly recommend them to my friends. More

After having the regional rep from Toyota review an issue with the tires not being correctly balanced after the first rotation. The rep from Toyota replaced the tires but the issues was improved but not reso with the tires not being correctly balanced after the first rotation. The rep from Toyota replaced the tires but the issues was improved but not resolved. I made several trips back to the dealership hoping to get the issue resolved. With the vehicle now with @ 20k miles, I returned to the dealership for service (oil, filter and tire rotation. The next day I noticed that the rims were damaged, all 4. I returned to dealership and asked to speek to the service manager(Peggy Young)but was told she would not be back until next week. So, again I returned to discuss the issue. I spoke to Peggy about the rims, but I was met with a lot of resistance in admitting that the damage was caused by the Cox Toyota technician. After I continued to show example after example of the finish chipped on all 4 rims, she agreed to have the rims repaired(not replaced). I had not mentioned this earlier but Cox Toyota had been the ONLY people to service this vehicle. The rim repair is not "as new". There was one last service (25k) included in the purchase price, and dispite my better judgment, I took the vehicle back to Cox. They REFUSED to rotate the tires (this is part of the 25k service) and told me "they would not touch those rims again". I had similar issues with this service department at their old location but was hoping a new location may have changed how they operated. I was very disappointed with this how they handled this. The Sales and Parts Departments were above average. The Rental car group was excellent. I still love my Toyota, just not the Cox Toyota Service Department. More

I purchased a new Toyota Prius Two from Cox Toyota with the assistance of Internet Sales Manager Kenny Paschal. My family and I have been enjoying the Prius for the past week, and we have found the process the assistance of Internet Sales Manager Kenny Paschal. My family and I have been enjoying the Prius for the past week, and we have found the process of purchasing the Prius at Cox Toyota to be one of the best vehicle purchasing experience ever. Special thanks to Chris, Brian, and Kenny for making it such an enjoyable experience. In contrast with the aggressive and intimidating sales tactics that another Toyota dealership in the Triangle utilizes during the test-drive and in-person negotiations, Cox Toyota provides the opportunities for hassle-free and stress-free negotiations over the Internet with very competitive pricing — special thanks to Kenny's hard-work and professionalism. The initial Internet pricing quote on the Prius and the final out-the-door prices were negotiated completely through e-mails during the last week of October. When my father and I arrived at the dealership to complete the transaction on the last day of the month, the Prius had been thoroughly prepared and has a full tank of gas — with only 6 miles on the odometer. We have found the Prius to be a practical hatchback that satisfies my family's transportation needs. It was tremendously helpful when Kenny demonstrated the features and reviewed the settings for the touchscreen audio system and the multi-information display of the Prius. I would like to give special thanks to Kenny for providing the excellent service, and it was a pleasure doing business with the Internet Sales Department at Cox Toyota. More

New to the area, and I visited Cox Toyota for some minor maintenance issues on my vehicle (non-Toyota). They were very nice, and they treated me very well. I anticipate buying a Toyota product when my 216 maintenance issues on my vehicle (non-Toyota). They were very nice, and they treated me very well. I anticipate buying a Toyota product when my 216,000 Honda Prelude and/or 202,000 Ford Escape expire, so I will definitely come back to Cox Toyota. They treat you like family and not just a customer... More

Armed with only the S/N off the frame from the vehicle I am building (Retro-Rod), I was able to find out exactly what year the frame is so I will be able to purchase the parts I need to rebuild it. The ind am building (Retro-Rod), I was able to find out exactly what year the frame is so I will be able to purchase the parts I need to rebuild it. The individual (can't remember his name)I was working with was extremely knowledgeable and went out of his way to try to find me the most economical way to purchase the items I would be needing (kit vs individual pieces). I will be back. Thank you More

I went to this dealer to purchase a new 2011 Toyota Prius we worked out a deal but the car had to be brought in from another location. I was told that the car will be ready for delivery that following morni we worked out a deal but the car had to be brought in from another location. I was told that the car will be ready for delivery that following morning so I agreed that I would give a deposit so they can go a head and get the car. The next morning Eric called me and told me that the Prius will not be ready until that afternoon. I had informed him that my day was really tight and I would not be able to pick up my car until the next morning. Shortly after I told him that he called me and said that his manager Bill Glover is giving me until 7pm tonight to pick up my car or I would lose my deposit and my car will be sold to someone else. What kind of dealership does this I never said that I didn't want the car, I just could not make it there that day. I have called the dealership and left Bill a message to contact me about this matter and I'm yet to get a response. I will tell you after my experience avoid the dealer at all costs. More