Crain Kia of Conway - Service Center

Everytime I come, it’s always fast, convenient, & informative. I never have had to wait longer than expected & without me asking they always wash my car & sometimes vacuum (depending on if they’re re informative. I never have had to wait longer than expected & without me asking they always wash my car & sometimes vacuum (depending on if they’re really busy). They’re website always has coupons. More

pick up and delivery serivce is Great Thanks for offering pick up and delivery service for oil changes, that make it convenient. Andrew was helpful and we will continue to have our car se Thanks for offering pick up and delivery service for oil changes, that make it convenient. Andrew was helpful and we will continue to have our car serviced at this location. More

efficient needed 7500 mile service. service man was efficient, pleasant , had on gloves(coronavirus). i waited in lobby about 90 minutes as he had predicted. so needed 7500 mile service. service man was efficient, pleasant , had on gloves(coronavirus). i waited in lobby about 90 minutes as he had predicted. some coffee would have been nice. More

In & out quick Made an appt. on phone and the service folks were ready when I got there. Very courteous and professional. No hard sell on any extra stuff, just did t Made an appt. on phone and the service folks were ready when I got there. Very courteous and professional. No hard sell on any extra stuff, just did the job and out the door. Thank you. More

The service was very swift and efficient! They were very knowledgeable, explained everything so that I understood and they even washed and vacuumed my car. knowledgeable, explained everything so that I understood and they even washed and vacuumed my car. More

Oil change and tire rotation Andrew greeted us with a smile, and how can we help you. The oil change and tire rotation were completed in a timely manner. I had bought the oil ch Andrew greeted us with a smile, and how can we help you. The oil change and tire rotation were completed in a timely manner. I had bought the oil changes along with the van last May. I was surprised about the new oil kit that is recommended with every other oil change for $60.00. I had never heard of that. So I was not expecting to have to pay for anything on this visit. More

I would have given 5 stars but they didn't clean my dash part after installing a new windshield. It's dirty and still has debris from the install on it. The WI,shield was also a little dirty. Otherwise ever part after installing a new windshield. It's dirty and still has debris from the install on it. The WI,shield was also a little dirty. Otherwise everyone was very nice. Windshield looks great! More

Services and Rattle-check I took my car in for the 60k service and they took the time to go through each piece of it and let me know the cost up front. Additionally I gave t I took my car in for the 60k service and they took the time to go through each piece of it and let me know the cost up front. Additionally I gave them a vague description of a troubling rattle-sound that my car was occasionally making and they tracked it down and were able to handle that in addition to my 60k service (which wasn't small). They kept me up to date at all times on the cost and time my services would take. More

Andrew at Crain Kia of Conway Arkansas was such a personable hands-on guy to work with. He did everything possible to accommodate me in a loaner while my vehicle was in the shop. He was so gracious i personable hands-on guy to work with. He did everything possible to accommodate me in a loaner while my vehicle was in the shop. He was so gracious in my plight to utilize a vehicle that was fuel efficient because my new Kia Forte Sport was such. He is a true asset to this dealership and his professionalism is of highest regard. I thank him and his dedication to customer service. More

Quick, friendly, courteous It is always easy to arrange for an appointment at Crain Kia in Conway. The staff is very friendly and courteous. They provide a comfortable waiting a It is always easy to arrange for an appointment at Crain Kia in Conway. The staff is very friendly and courteous. They provide a comfortable waiting area for customers waiting on their cars. They make you feel like your business is very important to them. More