We purchased tires for our CRV at Cramer Honda because of a buy 3, get one free sale they offered. We were told the tires were not in stock but would arrive a few days later. We then scheduled a service appointment on the date when the tires were to arrive. When we dropped of the car to have the tires installed, we learned the tired had not arrived. While the delay in delivery of the tires was blamed on UPS, it seems to me that the dealer should have called us before we came in to let us know the tires had not yet arrived.

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We were in the market for a replacement car for my wife who does minimal driving. We stopped by this dealership on February 28. Salesman Al handled our search and was personable, professional and accomodating. He found the vehicle we wanted and a couple of hours later, we drove it out of the lot. As a precaution, we had our mechanic check for any problems. He discovered an oil leak. I made contact with Lance O'Fallon, the general manger, to check to see if our limited warrantee would cover the cost of the repair. Mr. O'Fallon could not have been more helpful and scheduled a service appointment with us for Monday, April 30. When we brought the car in, Andy, the service advisor, knew about the problem from Mr. O'Fallon. Andy, too, was very accommodating and made thiings go smoothly for us. Later that day, Andy called to say the leak had been repaired at no cost.
From Mr. O'Fallon on down, our experience with Cramer Honda in Venice was a pleasant one. it's very refreshing to deal with a dealership with honest, upright people who care. "We Treat People Right" is their slogan and it aptly fits our experience. We highly recommend Cramer Honda of Venice!!
Don Mahon
Rotonda West

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On April 18,2013 My husband, Jon and I decided to venture in to Cramer Honda Of Venice. We were SO glad we did. Our sales person, BILL MOSER was and absolute joy to work with! Jon and I did not feel pressured into anything and Bill was very friendly, down to earth and all around WONDERFUL man. I would totally refer my friends to him. He took care of us and listened to what we wanted and not what he wanted to sell us. Thank you BILL MOSER and the Honda Team. I will be back even if its just to say hi to my new friend. Sincerely; Jon and Wendy Davis

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Your team provided a competitive option and made it worth the 25 mile drive. The transaction was late in the evening but they made it seem unimprotant and delivered the car.

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Thank you Cramer Honda for making my neighbor's car buying experience special. From the moment we walked through the door, we were treated like family. My neighbor not only got a fair price for her trade-in but also got an excellent price on the vehicle she purchased. Jim, our Sales Person, followed up with my neighbor after the purchase to make sure she was happy with her new car. We walked away from the dealership very happy and will be sure to recommend them to anyone looking for a car.

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Fred(Sales), Tim(Sales Mgr), did a great job getting me into the vehicle I desired. After the usual negotiating and small talk, everything went well and, I went home with the vehicle I wanted.

Great job Guys!

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My visit to Cramer Honda with an elderly relative (T) was intended to be simply fact finding - T had been driving a pick-up truck since her husband became disabled and could no longer drive. It was decided that she and I would do some looking around to find out what vehicle would best suit her to drive, while keeping in mind that her husband would also need to be comfortable in the passenger seat. T and I were greeted at the Cramer Honda of Venice door by Curtis, and he invited us to his desk to talk about what T had in mind. However, since she had not car shopped for decades, she felt overwhelmed by the choices out there, but Curtis' pertinent questions and excellent listening skills quickly zeroed in on 2 choices for starters. The first vehicle was a bit too big for T to easily get in and out of. The second was perfect - perfect size, color, comfort, and cost and the rest is now history. Curtis invited T and me to take the car for a spin around the block, during which time T fell more in love with the little car, and he then went further to suggest that we go back to T's home for her husband to see and, hopefully, approve of. He liked her choice, and found being in the passenger seat thoroughly acceptable and comfortable. Once the purchase was underway, Rick and Paul spoke with T in clear, informative manners, making sure all of her questions and concerns were addressed. In the end, T was more pleased than she ever expected to be about a new car and, although one may ask if she really did go ahead and buy a car so early in her search, the answer is simple - we obviously picked the right dealership to begin with!

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My experience with Cramer Honda is very stressful. They will contact you numerous times to get you to their dealership to PURCHASE a vehicle. Once you purchase the vehicle, that is where the customer service ends.

I brought my vehicle there to have a "wax" treatment done and when they finished with the vehicle, I was never contacted. I had to " jump
through hoops" to pick up my vehicle. The SALES DEPT. said someone would call me about the problem with not getting contacted, no one ever called.

The last contact I had with the company was to ask someone to call me back for a question I had about the "wax" treatment that was applied to my car. I waited all afternoon. My boyfriend contacted the General Manager via voice mail and never got a call back. Finally he called again and spoke to RICK and the reason no one called me back was because they were" busy trying to sell cars." My question to Rick is what happens AFTER you purchase the car. No one really cares at that dealership.

I had a bad first impression of the dealership, I should have followed my instincts. Too bad I signed on to have routine maintenance there, I do not feel comfortable going back there.

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Jim at Cramer Honda is a super salesperson and very professional. He had the most patience helping me find my car. I would recommend Cramer Honda in Venice highly and highly recommend asking for Jim. I feel if I have any problems or concerns now I need only to call Jim and he would take care of me.

Thanks Jim.

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Very expensive added costs, from what the salesman and the business manager had written down, $800 for "gap" insurance.
Not happy at all. With the flurry of paperwork signing, I see that I paid for a warranty and paint sealant, $3400. This cost was not discussed at all. My fault, in trusting people. I will not go back to this dealership again. I will make sure others know about their tactics.

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