Crest Cadillac

Unsatisfied "Certified" Used Escalade, Really! I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured t I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured that the squealing would stop after a day or so. I took the vehicle home at night, so I didn't notice that my tires were bald until the next day. I had to take it back a couple of days later to get the tires replaced. I also asked them to check the brakes again, because the squealing was getting worse. Since then, I have been back a total of 3 times with no results. The Service Mgr was nice, but I have very little confidence that they put my vehicle through certification process or did any of the detailed inspections that I was promised. I am definitely not satisfied with the service or the results that I have received at the Crest Cadillac of Frisco. They have basically told me that there is nothing that they can do and that I have to live with the loud squealing that comes from my vehicle every time I stop (it sounds like a bus). Very unsatisfied, N. Taylor More

Lease Return Had an issue with Lease returns (wear and tear). Duncan followed up on the issue explained their situation and both parties came into consensus regard Had an issue with Lease returns (wear and tear). Duncan followed up on the issue explained their situation and both parties came into consensus regarding the Bank payments. Overall would appreciate Duncan's and express my thanks to you to deal with the issue in a professional manner extended to me. This service convinced me to close the matter and issue. I would highly recommend your dealership to any person seeking either service on their current vehicle or leasing another. Thanks again.” - More

ATS Survey Hussain Jafri was exceptional during my experience at Crest Cadillac when I bought my ATS. Not Only did he go above and beyond, but continues to even Hussain Jafri was exceptional during my experience at Crest Cadillac when I bought my ATS. Not Only did he go above and beyond, but continues to even after the sale. He remembers me when I take my car in for service and this says a lot about him. More

This dealership is a gem! Yes, that's right--a gem. Though most (and rightfully so) see the prospect of visiting a car dealership as enticing as getting a tooth pulled, the fol Yes, that's right--a gem. Though most (and rightfully so) see the prospect of visiting a car dealership as enticing as getting a tooth pulled, the folks at Crest Cadillac will make you rethink the typical stereotype. The facilities themselves are top-notch; slick, upscale, and loaded with amenities. The staff is knowledgeable. They make everything simple, and perhaps most importantly, they do not play "hide the ball". They are upfront about everything. I cannot recommend these folks enough! More

Best Car Buying Experience EVER!!! From the moment my wife and I stepped out of our vehicle until we drove off the lot, Hussain Jafri made our car buying experience the best ever!! He From the moment my wife and I stepped out of our vehicle until we drove off the lot, Hussain Jafri made our car buying experience the best ever!! He was genuinely courteous, professional, and knowledgeable. He had every opportunity to take advantage of my lack of knowledge about leasing but took the time to explain the leasing process. He LISTENED to what I wanted and when I asked what I had to give up in order to be where I needed to be in payments his reply was "Why should you give up anything?" I had spent hours at the other dealerships just trying to negotiate a lease deal but within thirty minutes with Hussain, we had agreed upon a price and started the financial process. While waiting to sign papers, Hussain made us feel as VIP's by offering food, water, soda. I will always be grateful for providing us with the best car buying experience EVER!!! Sincerely, Tony & Ester Johnson More

Top Shelf! By far the best overall car-buying experience to date. The professionalism and courtesy extended by Hussain Jafri, my sales consultant, throughout th By far the best overall car-buying experience to date. The professionalism and courtesy extended by Hussain Jafri, my sales consultant, throughout the entire process was top shelf and definitely a reason I chose to bring my repeat business to Crest Cadillac. More

Outstanding! The service and attention to detail is outstanding. The personal touch is excellent. For years I drove Ford cars, I now have 2 General Motors vehicles The service and attention to detail is outstanding. The personal touch is excellent. For years I drove Ford cars, I now have 2 General Motors vehicles. You need an appealing product that has great quality. My Cadillac has comfort, elegance, performance and style. Jafri made the purchase easy and entertaining. His knowledge about the cars is first rate. He looks out for his customers and never allows them to feel uncomfortable. Jafri is Crest Cadillac to me. More

New Lease of Escalade Hussein Jafri was excellent! One of the primary reasons I proceeded with purchase of my first Cadillac. Looking forward to the next visit to Crest Hussein Jafri was excellent! One of the primary reasons I proceeded with purchase of my first Cadillac. Looking forward to the next visit to Crest. More

Great customer experience. The customer service is excellent. From the time I pulled onto the lot to my last vehicle service appointment, I was treated like a VIP. My sales repr The customer service is excellent. From the time I pulled onto the lot to my last vehicle service appointment, I was treated like a VIP. My sales representative, Hussain Jafri and I became instant friends and still checks in with me almost two years after I purchased my car! More

Andrew Calvert is a professional I worked with Andrew Calvert when purchasing my 2017 CTS-V. Not only did Crest have the exact vehicle I wanted, but Andrew was extremely professional I worked with Andrew Calvert when purchasing my 2017 CTS-V. Not only did Crest have the exact vehicle I wanted, but Andrew was extremely professional and courteous and made the transaction very pleasant. I won't hesitate to recommend Andrew and Crest Cadillac moving forward. More