Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crest Cadillac - Service Center

Frisco, TX

4.8
517 Reviews
Call Service Center (469) 919-5551

517 Reviews of Crest Cadillac - Service Center

Sort by
May 02, 2025

We love working with the service department, especially Monica. She is the absolute best there is. More

by TEXASWHEELOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025

Excellent service and excellent service advisor, Ty King. Highly recommend both dealership and advisor. Thanks More

by RSHAW65956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty King
Report | Print
May 01, 2025

Great service. Monica was very helpful and meet my needs. Ensuring that I was satisfied with the service More

by DLC1304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Report | Print
May 02, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so happy to hear that Monica was able to meet your needs and ensure you were satisfied with the service. Providing helpful and attentive care is always our priority, and we’re glad she made a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!

May 01, 2025

Communication isn’t the best, I’ve had multiple experiences there. The work done on my vehicle itself is great but the communication from advisors could be better. IE- I had a piece of metal pi More

by Lizette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
Report | Print
May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience. We’re glad to hear that the work done on your vehicle met your expectations, but we are sorry to hear that you feel there was some miscommunication. We understand how frustrating it can be to receive conflicting information, and we certainly want to ensure that your future experiences are smoother. We’d like to discuss this further and address your concerns directly. Please reach out to James Freel, Service Director, at jfreel@vtaig.com so we can work to resolve this and improve your experience moving forward.

May 01, 2025

Logan did a great service I live so far and he sent someone to pick up our truck plus send us a car that way we have a car to move around until the truck was been repair 100 ⭐️ More

by Ramon Suarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so happy to hear that Logan provided excellent service and went the extra mile to ensure you had a car to use while your truck was being repaired. It's great to know that his efforts made the process more convenient for you. We truly appreciate your kind words and the 100⭐️ rating! We look forward to assisting you again in the future!

May 01, 2025

Our service advisor went above and beyond. He help us with an executive I’m leak issue and our extended warranty was expired. More

by SCOTT.A.HENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Report | Print
May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re so glad to hear that your service advisor went above and beyond to assist with the issue. We always strive to provide the best possible service, and it’s great to know we were able to help you through it. We appreciate your feedback and look forward to assisting you again in the future!

April 30, 2025

Service is great and appreciative of the service advisors always keeping it real and honest. Thank you More

by CHESHIRE069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Crest Cadillac responded

Thank you for your thoughtful review! We're glad to hear that you appreciate the level of service and the honesty from our service advisors—it’s so important to us that every guest feels informed and respected throughout their visit. We truly value your trust and look forward to continuing to provide you with dependable care.

April 29, 2025

Bryan has been my go to for 3 Cadillac cars! ! He is exceptional!!!! He is the reason I keep buying Cadillac!! More

by SHANETSGREENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Oldham
Report | Print
Apr 30, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Bryan has been such a valuable part of your driving journey, and we’re so glad to know he's helped you with three Cadillac vehicles! His exceptional service is exactly what we aim for, and we're glad that it's kept you coming back. We truly appreciate your loyalty and look forward to continuing to serve you in the future!

April 29, 2025

Love this dealership. Very attentive to your needs. Work is done in a timely manner. More

by joyce_pwelch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that you love the dealership and that our team has been attentive to your needs. It's wonderful to know that the work was completed promptly and met your expectations. We appreciate your support and look forward to seeing you again!

April 29, 2025

Excellent service I am very please Monica kept me updated and was very courteous and professional More

by LOUISECONOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Report | Print
May 01, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that you received excellent service and that Monica made such a positive impression. Keeping you informed throughout the process and providing courteous, professional support is exactly what we strive for, and we're glad Monica delivered that experience. We appreciate your feedback and look forward to serving you again!

1
2
...
52