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Crest Cadillac - Service Center

Frisco, TX

4.8
517 Reviews
Call Service Center (469) 919-5551

517 Reviews of Crest Cadillac - Service Center

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April 20, 2025

We appreciate Logan taking such good care of our car when we come in for service! More

by GBSTOGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Apr 22, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback! We're so glad to hear that Logan has been taking great care of your vehicle during your service visits. We truly appreciate your trust in our team, and we're grateful for the opportunity to continue providing excellent service for you.

April 19, 2025

All of the personnel are friendly and welcoming. My service manager, Logan, is excellent! They go above and beyond to make it a good experience there. They are also very efficient. More

by DOC_C82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Apr 22, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re so glad to hear that our team made you feel welcome and that Logan provided excellent service. It’s wonderful to know that we were able to go above and beyond to ensure a positive and efficient experience for you. We truly appreciate your feedback and look forward to serving you again!

April 19, 2025

OutStanding services the service personnel was very polite and I was in and out in less then 2 hours More

by ROBBEN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
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Apr 22, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback! We're thrilled to hear that you had an outstanding experience and that our service team was both polite and efficient. It’s great to know you were able to get in and out in under two hours. We truly appreciate your kind words and look forward to serving you again in the future!

April 19, 2025

Very courteous service at the dealership! I was promptly greeted by the service assistants. Loaner car was provided as scheduled. More

by KAGRA56522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our courteous service team. It's great to know that you were promptly greeted and that the loaner car was provided as scheduled. We truly appreciate your kind words and look forward to serving you again in the future!

April 19, 2025

Service team and Monica are always great! Easy to drop off and to pickup your vehicle. More

by PTIBBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
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Apr 22, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that both our service team and Monica consistently provide excellent service. It's wonderful to know that the drop-off and pickup process has been smooth and easy for you. We truly appreciate your loyalty and look forward to assisting you again in the future!

April 19, 2025

Dealer forgot to give me my fix fey when I left. Other than that everything was fine. No problem More

by Charlie82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that everything else went smoothly with your visit, but we’re sorry to hear your fixed key wasn’t provided when you left. If you haven’t already received your key, please don’t hesitate to reach out—we’d be happy to make sure it gets to you. Thanks again for your review and for giving us the opportunity to assist you!

April 19, 2025

Arman did a great job taking care of all of my needs and even went the extra mile to make sure everything was handled. Big Mike in the body shop also took extra time to address a few things we noticed when More

by ABALL10111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman Naomi. was 5 star
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Apr 22, 2025 -

Crest Cadillac responded

Thank you so much for sharing your experience! We're thrilled to hear that Arman went above and beyond to ensure everything was taken care of and that Big Mike was attentive and thorough when you picked up your vehicle. We truly appreciate your kind words and will be sure to pass along your compliments to both of them. We're grateful for the opportunity to serve you and look forward to assisting you again in the future!

April 19, 2025

Greg always takes Great care of us! ! I don’t need to say anything more. More

by DANIEL_CHRISTENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Apr 22, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback! We're so glad to hear that Greg consistently takes great care of you. We truly appreciate your trust and look forward to continuing to serve you in the future!

April 16, 2025

Have been working with vest Caddilac for past 10 years have always found them very helpful knowledgeable and professional I have very good relationships with all the people I have worked with. More

by SOSHEELNAYYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Crest Cadillac responded

Thank you for your loyalty over the past 10 years and for sharing such kind words about your experience. It's wonderful to hear that our team has consistently provided you with helpful, knowledgeable, and professional service. We're especially glad to know you've built strong relationships with the team members you've worked with—that kind of trust means a lot to us. We truly appreciate your continued support and look forward to serving you for many more years to come.

April 16, 2025

I was supposed to be scheduled for a Zaktek reapplication, but wasn’t on the list when I got there. Chris was immediately available to jump in and get it all set up and get me on my way. More

by jje33164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brintnall
Report | Print
Apr 17, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Chris was able to step in and get everything sorted out for you right away. We understand how important it is for things to go smoothly, and we're thrilled that Chris made sure you were taken care of and on your way. We appreciate your patience and are grateful for the opportunity to serve you!

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