Crest Cadillac - Service Center

Quick work, great customer service...No complaints at Quick work, great customer service... No complaints at all. It was a wonderful experience from the moment I pulled my car in to their garage,, to the Quick work, great customer service... No complaints at all. It was a wonderful experience from the moment I pulled my car in to their garage,, to the loaner, to picking up my correctly repaired car. More

Great service department! Crest offered a loaner vehicle as the service was going to take two days to perform. Very satisfied with the folks in the service department. as the service was going to take two days to perform. Very satisfied with the folks in the service department. More

Great informative service my associate Shaun Barron, explained exactly what my options were and the cost. I paid what I was quoted very good over experience. explained exactly what my options were and the cost. I paid what I was quoted very good over experience. More

Crest Cadillac service department always goes above and beyond. Monica Toombs is outstanding! They are courteous and accommodate our schedules, my calendar comes back spotless! beyond. Monica Toombs is outstanding! They are courteous and accommodate our schedules, my calendar comes back spotless! More

We had an issue with our navigation system. They got it in immediately and took care of it quickly. Everyone from customer service to service was great. in immediately and took care of it quickly. Everyone from customer service to service was great. More

Waited 2 hours for loaner car, even though we scheduled an appointment over a week in advance. Manager called and stated that he apologized, but there “was nothing he could do”. Loaner car had sunflower se an appointment over a week in advance. Manager called and stated that he apologized, but there “was nothing he could do”. Loaner car had sunflower seeds in the center dash. Floor mats were in disarray and inside of car was filthy...all during a pandemic when cars are supposedly cleaned extremely well to prevent germs. Took 4 days to do a simple brake repair. Then, when dealership called to tell me what else was wrong, they quoted me nearly DOUBLE what other dealerships have since quoted me. Example: Was quoted $389 for battery replacement, but was $251 at nearby dealership for exact same battery and install (labor and parts and tax); $1,129 a piece for new shocks yet $585 a piece at nearby dealership (labor, parts and tax); and, $129 for wheel alignment yet $69 at nearby dealership. We asked if they would price match the other dealership, but was told “no”. We saved approximately $1,200 by switching dealerships. Once we received our car, there was black grease on the inside driver side door and floorboard. In short, this was a terrible experience, and we see why people warned us of this dealership. More

What ?!? Really ?!! Logan was great. Annoyed that valet service is separate phone call as well as payment. Would like service to handle everything. thank you service is separate phone call as well as payment. Would like service to handle everything. thank you More

Always a pleasant experience at this dealership. Our Service Writer, Brent Upton, is unfailingly professional, courteous and friendly. He makes the long trek from our home to the dealership worthwhile. Service Writer, Brent Upton, is unfailingly professional, courteous and friendly. He makes the long trek from our home to the dealership worthwhile. Never disappointed in the service we receive. More

I called to find out if I could come in earlier than my appointment. The staff was very good at helping me reschedule abs make it more convenient for me. appointment. The staff was very good at helping me reschedule abs make it more convenient for me. More

Crest has always provided excellent customer service! I appreciate the extra effort and time that they take with my service needs!, I will continue to be a very satisfied Crest cus tomer! Logan went above appreciate the extra effort and time that they take with my service needs!, I will continue to be a very satisfied Crest cus tomer! Logan went above and beyond to get the service completed quickly. I appreciated his congeniality and professionalism! ☺️ More