Caleb Brosin

Juda was great and communicated very well. Would recommend him in your purchase of a car. Would recommend him in your purchase of a car. More

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Douglas and the entire CREST team took care of us and did an awesome job! an awesome job! More

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If a Sales Representative is a model of the dealership, then, Crest is outstanding!! I give 100 Stars to "Chris Rucker" for his exemplary salesmanship! I sent an inquiry to Crest Cadillac regarding a 2 then, Crest is outstanding!! I give 100 Stars to "Chris Rucker" for his exemplary salesmanship! I sent an inquiry to Crest Cadillac regarding a 2024 Cadillac Escalade. Immediately, Chris called me to ask me what I wanted in a new vehicle. I informed him of my must-haves and before I knew it, he contacted me to inform me that my vehicle was on its way to the Crest dealership! My Escalade is everything that I wanted and more...slamming rims that are not standard! I am over-the-top! Chris made sure that I received what I wanted on this vehicle and more! He remained on top of every aspect of my vehicle from our initial conversation through the financing process and as he put the final touches on my vehicle before I drove off the lot! Oh, did I say that Chris drove my vehicle to get the "whisper beige" interior stain-treated? Yes, he did! Chris is committed to making his customers happy! Not only is he knowledgeable, kind, and personable, he listens and follows through for his customers! I am indeed an Escalade person! This is not my 1st or 2nd Escalade purchase, but by far, my best experience! Thank you, Chris! More

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Extremely poor customer service after purchasing a new 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. Unable to return to the dealership, I asked my daughter if she could stop by the dealership and pick up my plates. (Going out of her way taking her daughter to Special Needs School) Later when I went to put the plates on the car, I noticed that there was no bracket on the front of the car to install the plate. Why would the dealer let the vehicle leave the lot without a required part attached to the car. ( Texas law REQUIRES that vehicles displayed from and rear license plate or be subject to $200 in fines) The dealership must know what the motor vehicle laws require. I called the dealership to get an appointment to install the bracket. I was told just display the plate on the dashboard. Later a person named Chris called and left a voicemail (I was on a long distance business call and couldn’t answer his call). Chris left a message that he would call back .Several hours later I called the dealership back and ask to speak to Chris . The phone continued to ring for well over a minute without anyone answering the phone. I hung up and called again. After several more calls a lady answered the phone and said she would forward my call to Chris. Listening to music for several minutes the lady returned to me and informed me that t that Chris was unavailable and she would leave him a note to call me. .That was over TWO DAYS AGO and Chris still has not contacted me. Later in the in afternoon I called the dealership again and asked to speak to the General Manager or the Owner. I was told that is the same person. I waited on hold for a couple of minutes and then I was told that the General Manager/Owner was not available. The lady took my name and number and she would leave the person a note to call me. Two days later still no return call. I think that once you jump the curb, in your new car Cress Cadillac could care less about customers. The next problem I had was that some genius thinks it is a good idea to Super Glue a sticker on the windshield where a toll tag needs to be installed. It took me over an hour to remove the sticker that they had installed. I had to spray a special glue remover several times on the sticker and then take a razor blade and scrape the sticker off in order to place my toll tag in the proper spot. I already had a bill from NTTA because I had not yet received my toll tags. One problem was that the temporary paper plates and my replacement plates that the dealership gave me didn’t match. So more bills until I contacted NTTA with the new plate numbers. Since I was leaving on a business trip and no plates on the front of my vehicle I felt it best that I take a difference from of transportation to avoid any penalty of driving in violation Texas laws. I was able to have my daughter ( after going out of her way talking her Special Needs Child from Prosper to Plano take the car back to the dealership) and have the bracket installed on the car … THAT SHOULD HAVE BEEN INSTALLED BEFORE DELIVERY I am not at all impressed with their service and doubt that I will ever use their service department for any reason. My advice is if you for some reason you purchase a vehicle from Cress Cadillac that you make sure it has been fully serviced to meet all state and federal requirements. More

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Crest Cadillac accepted an offer I made to purchase a vehicle via email. I got a call the next morning that the dealership sold the vehicle to someone else after my offer was accepted. I find this cond vehicle via email. I got a call the next morning that the dealership sold the vehicle to someone else after my offer was accepted. I find this conduct extremely unprofessional and unethical. If something needed to be done beyond the referenced email agreement, they should have informed me. The dealer made a point to tell me that they were held to a higher standard because they were apart of Berkshire Hathaway Automotive. Clearly, those standards must not be very high. I would recommend that people avoid doing business with this dealer. More

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Do NOT buy a used vehicle from this dealership they claim they do a 360 inspection and that everything was perfect on our vehicle. We have had to replace our transmission 5 times now since buying the car a y they do a 360 inspection and that everything was perfect on our vehicle. We have had to replace our transmission 5 times now since buying the car a year ago. It’s one thing to be a good car salesman’s and it’s one thing to lie to your customers. I will never buy a vehicle from this place again and that includes all Crest dealerships. Worst EXPERIENCE EVER!!!! THEY DONT CARE! WORST PART IS THEY GOT A xxxx GOOD CAR FROM ME AND SOLD ME A PIECE!!! More

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Beware! Ive bought 3 vehicles from Crest, never an issue. Recently I purchased a prenowned Escalade to use as a family utility vehicle. Pric was fair, it Ive bought 3 vehicles from Crest, never an issue. Recently I purchased a prenowned Escalade to use as a family utility vehicle. Pric was fair, it was sold as a Certified Preowned. The day after I bought I left town on a road trip. Immediately, we discovered that adaptive cruise didn't work, front end crash avoidance didn't work, "fuel range" indicator was eratic, rear heat would say 70 then 10 minutes later say 85, driver power seat made crunching noises. Obviously something was wrong. I called my service advisor, he said to bring it in when I returned to town. On my way back I called a GMC dealer and asked them to research the VIN, within minutes they called to tell that with only 28,000 miles, the left front wheel was bent and replaced, water pump was replaced, both front end air suspension shocks were replaced, transmission pan was replaced AND the entire transmission was replaced. None of these things were disclosed to me, I specifically insisted on buying a clean road car. Clearly no one at that dealership ever inspected the vehicle before certifying it. I was not happy. On return from my road trip I. went into the dealership, met with the new car manager(owners son), told him I didn't want the car. The mere fact that the car sold as a certified vehicle was a lie, intentional or due to incompetence, a violation of the contract. The manager said he completely understood, said they'd make it right. I told him I'd leave the car there, he said no because they couldn't insure it on their lot, I was the owner. At the same time my 4 year old Yukon with over 100,000 was for sale on their lot. I was uncomfortable since nothing was in writing, there were no guarantees made. Within days I was cautioned by the sales manager that used car prices can be volatile as the value of the car they sold me could drop significantly. I decided to take action while waiting for them to find a suitable alternative. They did not find a suitable car, But I was able to locate several of them in the dallas area where I live. Sadly, 2 times I was told by the other dealers that the car I was trading (the Crest car) could only be traded for a $20,000 LOSS, even though I bought the car only 2 weeks earlier. The other dealers checked the VIN and said they didn't want the car. Finally a competitor gave me $8,000 less than I paid on the trade, said that was the best I could do. Here is the problem, I went into Crest where I've made multiple purchases in the past 3 years, Asked them work with me on my loss since it was them who created the problem, and was told by the owners son, "all bets are off. Too bad." They violated the contract, never made the deal right and promptly dismissed me. I actually respect their right to act any way they see fit, BUT THIS DEALERSHIP CLEARLY DOESN'T SEE INTEGRITY AS SOMETHING IMPORTANT, IN MY CASE, THE CLIENT WAS LAST. THEY ARE MAKING SEWELLS JOB EASY, I WILL NEVER STEP INTO CREST AGAIN FOR ANYTHING. BEWARE!!!, BETTER YET, BUY ELSEWHERE. More

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This place is a joke! ! I bought a car here and had scratches on it. I was told they were going to fix it. The car was painted and they left over spray all over the back. T ! I bought a car here and had scratches on it. I was told they were going to fix it. The car was painted and they left over spray all over the back. That doesn’t include when I first got the car they tried to tell me they would they would lower my interest rate if I would sign on the extended warranty plans they have that’s kind of fishy because the bank don’t negotiate extended warranty or interest rates !!!!Sad to say, but Clay Cooley has better service than this place.!!!!!! the proof is right there in the pictures so they can’t say I am lying!!! I will be getting a attorney!! More

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Juda Shamay and Crest Cadillac are an Incredible combination! Juda went to great lengths to understand and meet all of our automotive needs. His efforts on our behalf were fully supported by the Sa combination! Juda went to great lengths to understand and meet all of our automotive needs. His efforts on our behalf were fully supported by the Sales Director, Caleb Brosin, who was fantastic in his own right. Thanks to Juda, my wife and I not only have a new vehicle - we also have a new friend. More

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We purchased 2 new vehicles and wished we had not purchased from Crest. The service department is a complete failure with a lack of communication, damages caused under their care, and a total lack of purchased from Crest. The service department is a complete failure with a lack of communication, damages caused under their care, and a total lack of respect for the customer experience. If we could help you with any information it would be to say, purchase elsewhere. Don't waste your time and money with Crest. More

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