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Crest Cadillac - Service Center

Frisco, TX

4.8
533 Reviews

533 Reviews of Crest Cadillac - Service Center

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December 10, 2020

I received an excellent service on my escalateThey did a I received an excellent service on my escalate They did a great job Now my truck is working perfectly Thanks to crest cadillac I’ll see you More

by Noe Perales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
Dec 11, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 04, 2020

Crest Cadillac does wonderful service and all their employees are very professional and friendly. Their prices are more reasonable then other Cadillac dealers I had gone to in the past. I won't take m More

by carolek6065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Dec 07, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 03, 2020

I have had Greg as my service advisor since I bought the car. This latest service was excellent which I have come to expect. Greg and I work very well together which keeps me coming back for service on my More

by jack ayers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano - Assistant Service Mgr.
Dec 04, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

December 01, 2020

Gene has been my service rep for almost 10 years now--his level of service is second to none and went out of his way to allow alternative solutions to identify a problem with my wiring that was draining my b More

by Jodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Dec 02, 2020 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

December 01, 2020

Shawn Barron in service is fabulous! Great customer service and attention to detail. Like vistan old friend, I know I will be well taken care of. More

by Bruingal
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Crest Cadillac responded

Thank you for your positive review!

November 25, 2020

Crest Cadillac Frisco service center has always provided superior service. There friendly and knowledgeable staff make you feel comfortable bringing your vehicle there for service and know that it will be h More

by Lpepper22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Upton
Nov 30, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 24, 2020

My dealership is the best with excellent services. My Service manager Paul Zugelder was phenomenal. He was very efficient, effective, and productive!!! Thank you Paul for your amazing customer servic More

by Rswan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Zugelder, Daniel Durbin, Steve Lee, David Sung, Hussain Jafri
Nov 25, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 24, 2020

I am disappointed with Crest Caddilacs service.First they took most the day to diagnose the issue with my car and then they lie when they were suppose to be done with it which was Saturday. The service rep s More

by karettop2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Toombs
Nov 25, 2020 -

Crest Cadillac responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact James Freel at Jfreel@vtaig.com at your earliest convenience.

November 24, 2020

Paul was very accommodating of my needs regarding my Cadillac. He made sure the services that were required and the detailing of my vehicle were taken care of. More

by redickclan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 25, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

November 20, 2020

First time using roadside assistance and finally got a hold of Shawn. As soon as he found out I needed help sent Crest representative to troubleshoot my problem and take care of it in my garage. More

by Herman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

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