Crest Ford

After 60,000 miles I decided to visit Crest Ford for a Transmission Flush on my 2007 Ford Fusion. After Specifing to the Service Advisor to verify that the Correct FNR5 Transmission Fluid was to be used, Transmission Flush on my 2007 Ford Fusion. After Specifing to the Service Advisor to verify that the Correct FNR5 Transmission Fluid was to be used, I waited in the waiting Room. When my car was finished I went to pay the bill and it had listed MERCRON V transmission fluid was used. After quesitoning the Service Advisor they went back to check with the mechanic and she said she would get right back with me. After 15 mins and no responce from the Service Advisor I confronted her and a mechanic, who both told me MERCRON V was the correct transmission fluid, even after I showed them in my Owners Manual and a FORD MOTORCRAFT website it was not the correct fluid. After many excuses going round and round for 5 minutes, they agreed to reflush my transmission free of charge. While Crest Ford did fix thier screw up, they tryed to play every excuse in the book to make me believe they put the correct fluid in the first time. I would not recomend doing any Service Work at this dealer as they cannot even put the correct Transmission Fluid in a car and even the Transmission Mechanic Stated he has never used FNR5 Fluid(The Correct Fluid) in a Ford Fusion with the FNR5 Transmission. More

My wife and I bought new Edges from this dealership, WOW what a great time we had. I will send them a lot of customers. I have purchased 30 vehicles in my lifetime this was the most fun. Steve Shipley is a what a great time we had. I will send them a lot of customers. I have purchased 30 vehicles in my lifetime this was the most fun. Steve Shipley is a Great asset to this company. Thanks, More