Crestmont Buick GMC - Service Center

I told Hanna that I needed a new battery as mine was dead and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diag and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diagnostic and just put the battery in. She said the diagnostic was required but might be waived, which it was. When the car was ready I had to ask for the warranty information which she verbally gave me as 1 year. I would have appreciated some written information about the battery or info on where I could access it. Poor customer service. The 1 year warranty is ridiculous but has nothing to do with Hanna. More

First time I used your service. Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car a Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car after service was not well done. More

Quality customer service Very knowledgeable Very professional The customer service people are always great to work with professional The customer service people are always great to work with More

While the customer service was great I believe the process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alterna process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alternate GMC dealership. More

It was great they were just running behind It was a good experience will go back experience will go back More

Crestmont cares ! !!! Feeling grateful !!! I am the friedman buick family .Next buick from. You?? !!! Feeling grateful !!! I am the friedman buick family .Next buick from. You?? More

My experience was great the tech was very nice and the service was quick and excellent service was quick and excellent More

It was ok but as much as I pay for packages I should have at least received a car wash at least received a car wash More

Originally is was Schredule end November I reschedule due light went off rescheduled 12 15 23 Service dept call and rescheduled 12 29 23 again service department call rescheduled until 1 29 24 when issue was light went off rescheduled 12 15 23 Service dept call and rescheduled 12 29 23 again service department call rescheduled until 1 29 24 when issue was fixed also I ask them use my GMC Points never done. Was unhappy with service I got wasn't very good customer service More

Everything was great. Everything was taken care of in a timely fashion No Enough is enough Everything was taken care of in a timely fashion No Enough is enough More