Crestmont Hyundai - Service Center

Second appt to get my broken windshield wipers fixed since new part was necessary after service advisor was very condescending that it was an easy fix on my first appt….well he was wrong and should work since new part was necessary after service advisor was very condescending that it was an easy fix on my first appt….well he was wrong and should work on the way he speaks to a customer and his body language. I let it go chalking it up to everyone has a bad day. On to my second appt which I arrived on time for my 11am appt and lucky me (“not”) I get the same service coordinator. I give him my name and let him know I will be waiting while service is completed. He proceeds to quickly snap back with agitated tone that the service will take 3-4 hours or longer with lunch hour coming up and they will not even look at until sometime after lunch. I responded that I was never told that when he scheduled this appt which was already an inconvenience of having to come back because they did not have part for the first trip. I did not make any arrangements to leave and again advised I would be waiting….so rude he was. After making my way to the waiting area and getting settled for my 4 hours wait….within 20 minutes I am approached by the service advisor who states don’t get to comfortable your car is done. Thank goodness I did not end up calling someone to pick me up and inconvenience a family member to bring me back. This service advisor needs some training and coaching on how to interact and treat customers. He is not doing anything for your brand and for your customer loyalty and repeat business. Good luck with that one. I would not wish the experience I received from him on both occasions to anyone. More

Excellent I purchased the 2017 Santa Fe and have my service at Crestmount dealership with no problems whatsoever. service at Crestmount dealership with no problems whatsoever. More

Returning customer for over 15 years. Just got my 5th vehicle from Crestmont! Nate has been the best sales representative so far. Just got my 5th vehicle from Crestmont! Nate has been the best sales representative so far. More

I have no complaints and do recommend Crestmont to my friends. Purchased three vehicles through the years and will continue my loyalty in the future. friends. Purchased three vehicles through the years and will continue my loyalty in the future. More

Very fast accurate with repairs made me feel like I was family great place of business family great place of business More

Amazing service as always, they take excellent care of people! Will be returning in the future!!! people! Will be returning in the future!!! More

Great facility! Easy access, clean. Staff on top of appoint needs. Car wash after service. Easy access, clean. Staff on top of appoint needs. Car wash after service. More

I had a great service experience. It was efficient and I’m satisfied with the work. It was efficient and I’m satisfied with the work. More

Good luck. .. My car with 32,000 miles broke down and needed towed to the dealership. Been a week now, no communication unless we call them. They tell us that i .. My car with 32,000 miles broke down and needed towed to the dealership. Been a week now, no communication unless we call them. They tell us that it might be 2-3 weeks, no loaners available. I have a car from another dealership that immediately offered a loaner. One of the techs thinks it might be a fuel pump, but they don't know for sure and/or when it will get in. They are short staffed and have lots of oil changes to do rather than look at a car that is dead. More

I love my 2024 Tucson which I purchased last summer from Ron Jewett. It’s a great vehicle! I came in for my first oil change service recently and everyone was courteous. Thanks for your help! Ron Jewett. It’s a great vehicle! I came in for my first oil change service recently and everyone was courteous. Thanks for your help! More