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Crestmont Toyota - Service Center

Pompton Plains, NJ

4.2
139 Reviews

139 Reviews of Crestmont Toyota - Service Center

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March 16, 2015

Great Service Writer and very friendly Valet I came In to Crestmont For my First 5,000 Mile Service on my Highlander. I was Greeted by the Valet Luis who made me feel welcomed and was informative More

by Dave16426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valet Luis, Jason Craig
February 20, 2015

Questionable oil pan screw stripped costing $500 I took my car in for a service oil change and recall repair. When leaving my car I overheard the technician tell a customer their oil pan drain was st More

by ToyotaGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 12, 2015 -

Crestmont Toyota responded

Hello, Thank you for your message. Let me begin by assuring you that there is no "stripped oil pan scheme" happening at We have thousands of happy customers that come through our doors every year that could verify that. In regards to your concern we have had a few instances in the last week where the customers have needed their oil pans replaced for varying reasons. In instances where a drain plug is stripped it is usually in cases of an older vehicle or where at some point a mechanic used an impact wrench to tighten the nut in the interest of speed and the expense precision. We never use impact wrenches on oil pan lug nuts at Cresmont. Sometimes slower is better. Either way I would be happy to look into your specific situation further if you can supply me with your last name or an invoice number. Sincerely, Rob

January 08, 2015

Fantastic assistance The service was excellent and the guy gave me the best assistance. I was extremely pleased with the price and knowledge of the mechanics and the prec More

by Chino60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 18, 2014

Went in for a routine oil change and needed 105,000 mile tune-up. After examining the car, Craig told me I needed the struts replaced. I feel that the service department is honest in their assessment of nec More

by jpcourtsj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Wisnewski, Craig Wisnewski
March 04, 2014

Came in for an oil change and tire rotation as usual service dept was very courteous and saw me right away .waiting room was very comfortable :) More

by Lois Appel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Gonsisko
February 23, 2014

My parents and I used to use Crestmont a lot a few years ago because there was nowhere else to take our Toyotas. It was not worth it. Consistently they lied to my parents about fixing the air conditioning More

by mzc5051
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
January 02, 2014

My 2000 Tundra was suppose to be taken care of under warranty for a frame replacement and I took to this dealer numerous times over the past years. The service Manager kept telling me that all was ok wi More

by carguyted
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Roger
February 17, 2013

I have been to this dealer 3 times now. I go in for an oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear b More

by emmajraff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Wisnewski
November 09, 2009

I bought my new corolla from Crestmont about a year ago and had an ok experience at that point. Went back for 2 oil changes which were done quickly. I was approaching 15,000 miles and called to see how muc More

by etho1416
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unsure
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