Crestmont Volkswagen | Page 2

Impressive repair on a tough problem to diagnose and a difficult job to fix. I thought that my car door was rattling, but Crestmont discovered that it was the sunroof instead, which they disassembled and difficult job to fix. I thought that my car door was rattling, but Crestmont discovered that it was the sunroof instead, which they disassembled and reassembled and now my car glides along smoothly and silently. More

Service Advisors Dave and Mallory are great people always there to answer your questions. I have been going there since 2001 for sales and service. there to answer your questions. I have been going there since 2001 for sales and service. More

Good job Mal. and servicing Tech As prior owner Good job Mal. and servicing Tech As prior owner operator of a BFS DEALER With 7 - 10 TECHS and ASE trained and cert holder in NYC For 15 years it i Good job Mal. and servicing Tech As prior owner operator of a BFS DEALER With 7 - 10 TECHS and ASE trained and cert holder in NYC For 15 years it is very difficult to allow others to work on my vehicle with out my oversight and Mal and Tech followed my requirements spot on Thanks people way better than TRND where I purchased vehicle. But 1 issue with VW MFR maint book Why laser double platinum plugs required for 40k service Plugs gap not even worn at .032 a little carbon dirty but not bad. LOL THANKS AGAIN DOUG E THE NOW IRON WORKER More

I’ve been a customer for 15 years or so. They are friendly and knowledgeable, always good experiences here. Thank you and I’ll be back :) friendly and knowledgeable, always good experiences here. Thank you and I’ll be back :) More

Dealership is always polite, professional, and work is done quickly! I have been using this dealership since I leased my first Jetta. VW also has good serviec appointments! done quickly! I have been using this dealership since I leased my first Jetta. VW also has good serviec appointments! More

Crestmont Volkswagon on Rt. 23 are welcoming and friendly. Beginning from the sales to the service department, it has been a wonderful experience. I have referred potential clients to this facility friendly. Beginning from the sales to the service department, it has been a wonderful experience. I have referred potential clients to this facility and concur with my statement. More

Had to bring my Tiguan in for a recall. Excellent service, quick and safe. Got a call the next day to make sure everything was good! service, quick and safe. Got a call the next day to make sure everything was good! More

The service department is an absolute joke and it starts at the top with their so called “manager” Bob Gross. Unprofessional and disrespectful beyond words. I dropped of my ‘16 Golf R at night for what shou at the top with their so called “manager” Bob Gross. Unprofessional and disrespectful beyond words. I dropped of my ‘16 Golf R at night for what should’ve been routine warranty work with any competent dealership. I go to pick up the car the next day and noticed wheel damage that clearly happened there as you can tell from the discoloration between the freshly damaged area and the rest of the wheel. Multiple dealership employees there at the time agreed that the damage was obviously recent and while the car was in their possession. The service manager who wasn’t even there denied responsibility and referred to an Inspection Report that was written in pencil claiming the damage was existing despite the evidence clearly proving otherwise. His counter argument was “We don’t damage cars and you’re just trying to make a quick $500”. Surely not the type of company I would ever want to do business with again. We have bought two GTI’s, a Tiguan, a Touareg, and two Golf R’s from Jack Daniels VW in Fair Lawn, NJ as well as a 4Runner TRD Pro, Tundra TRD Pro, and FJ Cruiser Trails Team Edition from Prestige Toyota in Ramsey with nothing but positive experiences. We will no longer be visiting Crestmont Volkswagen or Crestmont Toyota and strongly advise you reconsider as well. More

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A wonderful deal on a great car. I found the dealership clean with proper precautions during the Covid-19 pandemic. The sales people were knowledgeable about all the aspects of the a I found the dealership clean with proper precautions during the Covid-19 pandemic. The sales people were knowledgeable about all the aspects of the autos my wife and I looked at. Very pleased to be a return client. More