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Crestmont Volkswagen
Pompton Plains, NJ
118 Reviews
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Showing 118 reviews
January 28, 2024
I began looking for a VW in December 2023. I drove the Atlas and the Atlas Crossport. Loved the Atlas Crossport annd wanted to go ahead with purchasing. The credit manager, who had been in I drove the Atlas and the Atlas Crossport. Loved the Atlas Crossport annd wanted to go ahead with purchasing. The credit manager, who had been in his office during the entire discussion time, conveniently disappeared when I completed my credit application. I was told that I could put a FULLY REFUNDABLE deposit on a vehicle and it would be no problem to get the color that I desired. The credit manager was unavailable and they would get back to me the next business day. The following business day, I heard "crickets". Found the vehicle in the color I wanted on my own and made my deal through another dealer. After requesting a refund twice in writing, I went through my credit card company and it is now THIRTY-FIVE days later and my card company still has received NOTHING back. They claimed to have lost my paperwork when my husband called this past Monday and asked for my credit card number, exp date, CVV # again. Hoping that I would actually have received my credit by NOW, I called to follow up with the CC company. NOTHING. I would NEVER recommend buying from this dealer. An experience that could have been a minor hiccup will be resulting in me calling the Better Business Bureau and lodging a formal complaint. THIEVES!!!! More
by Maria
Employees Worked With
Robert Communiello, Bob Gross, Josh Hennion
Helpful January 07, 2023
These people proved that buying a car from a dealership does NOT have to be a stressful "ordeal" ! From Robert in sales thru the entire team, I could not be happier with the car, the sales, & the entire e does NOT have to be a stressful "ordeal" ! From Robert in sales thru the entire team, I could not be happier with the car, the sales, & the entire experience. It was well worth the (considerable) hassle of coming from Long Island & will definitely do it again for the next car! More
by Garyl
Employees Worked With
Robert Communiello, Josh Hennion
January 24, 2022
The folks at Crestmont perform top notch quality service on my vehicle. I would not take it anywhere else for service. Trust them 100%. on my vehicle. I would not take it anywhere else for service. Trust them 100%. More
by Chip McGowan
Employees Worked With
Bob Gross, Josh Hennion
May 06, 2021
Impressive repair on a tough problem to diagnose and a difficult job to fix. I thought that my car door was rattling, but Crestmont discovered that it was the sunroof instead, which they disassembled and difficult job to fix. I thought that my car door was rattling, but Crestmont discovered that it was the sunroof instead, which they disassembled and reassembled and now my car glides along smoothly and silently. More
by Gail155
Employees Worked With
Brian
May 05, 2021
Service Advisors Dave and Mallory are great people always there to answer your questions. I have been going there since 2001 for sales and service. there to answer your questions. I have been going there since 2001 for sales and service. More
by Ron
Employees Worked With
Dave Baker
February 22, 2021
Good job Mal. and servicing Tech As prior owner Good job Mal. and servicing Tech As prior owner operator of a BFS DEALER With 7 - 10 TECHS and ASE trained and cert holder in NYC For 15 years it i Good job Mal. and servicing Tech As prior owner operator of a BFS DEALER With 7 - 10 TECHS and ASE trained and cert holder in NYC For 15 years it is very difficult to allow others to work on my vehicle with out my oversight and Mal and Tech followed my requirements spot on Thanks people way better than TRND where I purchased vehicle. But 1 issue with VW MFR maint book Why laser double platinum plugs required for 40k service Plugs gap not even worn at .032 a little carbon dirty but not bad. LOL THANKS AGAIN DOUG E THE NOW IRON WORKER More
by Doug E
Employees Worked With
Mallory Biss
February 20, 2021
I’ve been a customer for 15 years or so. They are friendly and knowledgeable, always good experiences here. Thank you and I’ll be back :) friendly and knowledgeable, always good experiences here. Thank you and I’ll be back :) More
by Sanda
Employees Worked With
Dave Baker
February 16, 2021
Dealership is always polite, professional, and work is done quickly! I have been using this dealership since I leased my first Jetta. VW also has good serviec appointments! done quickly! I have been using this dealership since I leased my first Jetta. VW also has good serviec appointments! More
by LDEFINO56
Employees Worked With
Dave Baker
February 13, 2021
Crestmont Volkswagon on Rt. 23 are welcoming and friendly. Beginning from the sales to the service department, it has been a wonderful experience. I have referred potential clients to this facility friendly. Beginning from the sales to the service department, it has been a wonderful experience. I have referred potential clients to this facility and concur with my statement. More
by Victoria P.
Employees Worked With
Dave Baker, Josh Hennion
