Crestmont Volkswagen

Insulted by service manager Salesperson was fine but service dept is terrible have a problem with driver assist service manager told me they are short handed and could not see m Salesperson was fine but service dept is terrible have a problem with driver assist service manager told me they are short handed and could not see me for 2 weeks when I said the auto breaking system goes on can I stop in he said I have people with cars broke down and am short handed on labor so can’t help you said that I would find another dealer my car is only months old he said good When I first called with the problem the women said we are booked for 2 weeks when I said this needs to be addressed she said goodbye and hung up little did I know when I called back and asked for a manager I would get in a bigger mess My recommendation is stay away More

no pressure to buy. Great selection, great location, friendly & knowledgeable sales people. There was no pressure to buy even after a test drive. Received 1 follow up cal Great selection, great location, friendly & knowledgeable sales people. There was no pressure to buy even after a test drive. Received 1 follow up call with again no pressure. The next week we went back & the vehicle we look at was sold. We had about a 10 minute negotiation on a similar vehicle and drove off with the vehicle that day. More

Don’t be fooled by the nice salesman . . After you sit down with the finance person you’re goose is cooked . Gets worse . If you buy an extended warranty They won’t honor it. And will . . After you sit down with the finance person you’re goose is cooked . Gets worse . If you buy an extended warranty They won’t honor it. And will lie to you straight faced. (SAD) More

Great experience with service! From making my appointment to dropping off & picking up everything was seamless! Everyone was friendly & helpful. Every person involved was professio From making my appointment to dropping off & picking up everything was seamless! Everyone was friendly & helpful. Every person involved was professional & courteous. They did not try to sell me services I did not need. More

Always great service I am a VW owner for over 20 years and have had multiple VW products. Even after moving to NY state I still bring my vehicles to Crestmont for service I am a VW owner for over 20 years and have had multiple VW products. Even after moving to NY state I still bring my vehicles to Crestmont for service and am never disappointed. Dave Baker is always available to answer any questions I may have about what’s going on and willing to work with me on what’s necessary at the moment and what can wait. No pushy “You need all this right now” treatment. I have 6 dealers closer to me and wouldn’t even think of giving them a try because I’m sure I would not get the treatment I get from Dave. If I could give this guy 20 stars I would. More

Quick in and out for a light bulb change So this is a job that ordinary people can no longer do on their own, but when that light flashes, you have to take action or probably get a ticket. Bu So this is a job that ordinary people can no longer do on their own, but when that light flashes, you have to take action or probably get a ticket. But I was pleased when Crestmont took me in on the same day I called - Saturday - and I was in and out within an hour, with a reasonable bill. Another small service that keeps me coming back for the big stuff. More

10,000 mile service Fast, easy to set up. Great service. Work was completed within a very reasonable amount of time. Will return for future service needs. Great job! Fast, easy to set up. Great service. Work was completed within a very reasonable amount of time. Will return for future service needs. Great job! More

When you want or are thinking of a Volkswagen, DRIVE HERE I've been driving over 30 mins out of my way to go to Crestmont for sales and service for over 7 years. There is a VW dealership around the corner fr I've been driving over 30 mins out of my way to go to Crestmont for sales and service for over 7 years. There is a VW dealership around the corner from me but the piece of mind with Crestmont is why I return over and over and will always. I'm a 18 year loyal Volkswagen buyer. After finding Crestmont, I would drive and hour if i had too. NEVER feel pressure and never feel like they are are "take it or leave it" More

Knowledgeable, forthright & efficient Was greeted at the dealership by John Fitzgerald, I was immediately impressed that none of the standard questions asked by the majority of salesmen we Was greeted at the dealership by John Fitzgerald, I was immediately impressed that none of the standard questions asked by the majority of salesmen were uttered. John knew the Volkswagen product line in depth and current financing/lease options without heading to the "sales manager duck pond" as well as VW/my employer partner incentives. The process was a low pressure - hassle free experience. I didn't even need to deal with my insurance company, the vehicle was delivered with a valid insurance card (and it was a one day deal on a Saturday). Lease return of my non-VW product was handled the next business day and pdf's of all documentation were emailed to me. For Spinal Tap fans this was an eleven ... More

Amazing service to the customer excellent Sale person are Great the best people te deal with when come to buy new car nancy single ton than yo guy all for youre help Sale person are Great the best people te deal with when come to buy new car nancy single ton than yo guy all for youre help More