Crevier BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Crevier BMW:
I have been trying unsuccessfully for one week now to obtain a refund on what I was told was a $1000. refundable deposit. Apparently this was misrepresented to me. After doing some research I discovered that Crevier has a poor reputation and very low ratings from its customers.

The $1000. was processed without my permission (I provided my credit card information in good faith and was told it would not be processed until the sale was agreed upon). We never came to resolution on final price, financing, or shipping of the vehicle as I am out of state.

I have already contacted BMW North America to lodge a formal complaint of deceptive business practices at Crevier and will continue to pursue whatever action is available to obtain my refund.

All prospective BMW buyers should beware of Crevier BMW and avoid this dealership if purchasing any BMW manufactured product.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crevier BMW:
I took my 2004 325CIC in to Crevier for some simple service, when it was returned to me it had spots all over the hood and the dealer refused to accept liability. I have always stored my BMW in the garage and it was spotless when I droped it off. Looks like I will have to sue them in small claims court.STAY AWAY FROM CREVIER!!!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Crevier BMW:
I bought my 2005 Z4 from Crevier and when it came time for service I took it back to them. They were very nice and even called me to comfirm the appointment. On the day of the appointment I was late due to the drive from The Empre. I was given a 325i as a loaner. My Z4 had to stay over night and I was able to take the loaner home. The next day, I picked up my Z4. Everyone was nice and friendly and I never waited more than 20 seconds before someone would ask if I needed help. I was treated like royalty.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crevier BMW:
These are my latest thoughts on my recent M Coupe purchase:

I can't say who is to blame for the event happening. Everyone blames everyone else. It's probably BMW NA's fault. But it doesn't matter who started it. What matters is when you make a promise, you KEEP the promise! If there are no consequences for breaking a deal, then all of what holds society together starts to break down. But I'm getting ahead of myself. Here is the forum thread that chronicals the hold: http://www.bimmerfest.com/forums/showthread.php?t=169519&highlight=Coupes+hold

Crevier told me the delivery date range. Then I pointed out the forum thread about about the hold, asking if my car was effected - THREE WEEKS before the delivery date. I was told that the hold did not effect my car's delivery. Their story never changed, despite my repeated queries, until two days AFTER the car was supposed to be delivered. Then I was told, guess what, your car is on hold, we're so sorry, we'll "make things right". After three more weeks of "We don't know when it will be released.", I was told it was delivered and ready to be picked up.

So, let's "make things right", right? This started by offering me $25 less than the amount I lost just on the interest on the money I had paid them, based on the promise of driving home in the car that Sunday, and in the form of credit to their parts counter. I told Frank that the bare minimum was a check to me for $150, as that was my lost interest, or else we'd be going to court. But if he really wanted to "make it right" he would compensate me for the wear and tear on my M5 during the hold, and for the extra month I paid to store my Mustang to make room for the Coupe, based on what he himself had told me. But he fell back on the "but we gave you such a good deal" BS. He also claimed that BMW NA told him nothing about the hold, no doubt so he COULD blame them once I (and others) got screwed. But that's not my fault or my problem. BMW, through Frank as their agent, made a contract with me for $. [B]Then they broke their contract.[/B] It doesn't matter if it was at the dealership level, the national level, or the intergalactic level. The customer should be compensated first, THEN the inner factions of BMW can figure out how to divide up the penance. But they don't care about their customers, not on the dealership level, not on the national level, and not on the corporate level.

The only reason I own any BMW (and I own 3) is because no one else makes a better driver's car. But in the future, they will be my last consideration instead of my first, specifically because of how they treat their customers. Crevier lost a customer, and so did BMW because of them, for not wanting to part with $300 on a $52,000 deal as compensation for screwing a customer.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Crevier BMW:
I ran my mini-cooper through water during the rainy season this winter, and ended up having $8500 in damage (water got into the pistons and bent the pistonshaft, and made a hole in the engine block. I bought the car from autoland, but I took the car to crevier to have it fixed (because I had a good experience previously with there service when the window motor in my driver's side door siezed up). They took an unusually long time to get the parts to fix the engine (in fact they ordered the wrong part at first), so they appoligized for the delay and gave me a loaner 325i even though I didn't buy my car from them and was under 21 at the time! During the process, they called me several times with conflicting information (one person left a message saying the car was fixed, then someone else left a message saying it wasn't), but I quickly figured out that the only person that was on top of things was Tess, my service advisor, so I just ignored everyone else and listened to her. When I finally got the car back, someone in the service department had torn the driver's seat. Crevier immediately offered to replace the seat for free, had a loaner waiting (!) when I dropped off my car again. When I finally got the car back, the electronics controlling the CVT transmission failed, and I had to take the car in again. Crevier again had a loaner waiting. During this time I had gotten behind on my car payments (1 month) and when I returned to Crevier to pick up my car they couldn't find it! Crevier called to report the car stolen and found that it had been repo'd. They appoligized to me (!) for allowing the car to be taken off their lot, and unoffically allowed me to keep their loaner another day while I got my mini back. (I paid 1200 to the finance company and got it back the next day). After this, my mini had the same electrical problem two more times, and each time, I took the car in as soon as I noticed the problem (I called only about 15 minutes ahead) and Tess had a loaner waiting for me the minute I arrived. Ultimately, the electrical problem kept coming back and I eventually traded in the car for another (a 325xi).

Overall, Crevier's customer service (at least is my experience) was OUTSTANDING. Their only downfall is that their technicians don't seem to be very good. I would recommend this dealership because although their service time and quality is just average, their customer service is excellent, and their sheer willingness to help in every way possible can turn a frustrating service nightmare into something tolerable.

Oh, and all I ever paid them was the $500 deductible on my insurance (for the water damage). Everything else was fixed under warrenty, no problems.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crevier BMW:
Went in for brake inspection. I stated sounds like poor front brakes, I thought needed change. Also, they wanted to charge me for fan replacement at $960. Service advisor stated brakes are ok at this time. Then, I went to Desert BMW, they stated front brakes do need be changed and that the fan replacement would cost $514 which includes labor. Crevier totally misdiagnosed my brake inspection & wanted to overcharge me for the fan replacement. I totally felt they were dishonest with me. Salespeople are great, service advisor and service manager were totally unprofessional.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crevier BMW:
My previous experience with this guy was positive. Guess I caught him on a bad day, but still no excuse. Took my M3 in for the rod bearing recall. Was pointed out on a previous visit that my strut bar was broken all the way through. Instead of asking if I wanted to buy a new strutbar, and they would install it for free while the engine was already out, those knucklheads put my broken bar back on.

very unprofessional. and they have the nerve to ask for 5s every time you pick up your car.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crevier BMW:
Customer service gals are easy to deal with.

Car took 3 weeks to fix a window regulator and the tool they used scratched the outside glass with gashes.

People who work there are pretty friendly

Been there 3 times and they are just getting so busy that they can no longer give good service

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crevier BMW:
Just don't waste your time going to this dealer for service. It is absolutely horrible.

Service rep are horrible. Very un-professional. Will not contact you even when they promise they would. You will constantly play phone tag with them in order to get a hold of them. They will always harrass you to give them 5 on their service rating. I can see where there horrible service comes from since the service manager has the same horrible attitude. A waste of time dealing with this dealer. Go else where if you can.

The technician do not seem very competent either. Had to bring my car back 3 times just to fix 1 problem. They also broke a part of my car when I brought it in for service.

Come for the car wash but stay away from the service department

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Crevier BMW:
I got one of those sour BMW's...I am at Creiver every other week with my new 2004 330Ci Conv...
Although I am not happy at all with my car itself, I am satisfied with my service at Creiver...Jason D. actually returned my calls and such about service and went over the repairs that were done and parts that were ordered.
Only thing I regret is not buying my car from Crevier since they have the loaner car service, but for customers who purchased the car there...
Other service advisors, i think his name was Nick, are friendly as well and offer bottled water at every chance they get...
Unfortunately, my previous servicce advisor was Jeanine...she was the Mini service advisor there...but somehow i got stuck with her...she had no clue what she was talking about, and NEVER returned phone calls...I would have given this review all 1's if she was still my advisor...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crevier BMW:
I bought my car at Crevier and love my car. However, the service department leaves quite a bit to be desired. I just took my car in for issued I was having with the windows - they replaced the regulators in the back windows but also succeeded at dinging my painting and denting the chrome piece. They are going to fix it, but I have real issues that the technician caused this damage and it was returned to me this way. This is not the first time Crevier has damaged my cars while being serviced - but I am told they are just growing so fast and are sooo busy they just need to get cars in and out. Beware and check your car for damage if you take it to Crevier for service!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Crevier BMW:
Crevier has been able to fix problems with my car after another dealership had the car for days and claimed they couldn't recreate the noises and malfunctions. This really makes me wonder if all BMW mechanics, foremen and shop directors receive the same training. The service at Crevier is excellent and I am extremely satisfied. Albert called when he said he would and kept me regularly appraised on the progress of my car. The folks in their parts department are also very knowledgeable and friendly. Theresa, Vaheh and Art are the parts staff I have dealt with. Despite being a bit out of my way, I have decided to stick with Crevier for excellent service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crevier BMW:
On july 29
i left my car in service at crevier for a damaged wheel. I was informed they needed my car for one week to send out for repair.

August 4
I called crevier the following to try and get an update and kept getting the run around. No one new what was going on with my car . With my luck the service consultant that took my car in origianlly was fired 2 days after i left my car there.

August 5
It took 5 phone calls ( three of them never got returned) Finally i got transfered to who at the time i thought was the service manager ( richard ) he gave some info on the wheel and told me it be another week before it was done.

August 7
Richard Calls me on saturday telling me that the wheel was repaired, but that another wheel has been damaged while in the shop at crevier. This just took me over the to. I went to see the damage that night. The wheel that was repaired still have minor scuff marks on it. I would normally not be that anal about it but i paid 4500 dollars for the set about a month prior to this incident. I wanted them replaced ofcourse. The assistant service manager said they needed to attemp to repair them and if it is not to my satifacgtion they would then be replaced.

August 10
I called bmw northamerica and unfortunately they cannot help being that the wheels are aftermarket wheels. All they could do is get a hold of the service manager i make him aware of the situation.

August 18
i called to get another update i was told by richard that they would need my car for another week since" i wanted them perfect " its not that its just they were only amonth old.




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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Crevier BMW:
What a difference! I recently purchased a perowned 1999 328i from Ken and he was easy to deal with, knowledgeable and helped me find exactly the car I was searching for.
Mike Lumia in finance helped get a rate on the loan I thought was unheard of and helped it go thru quickly. Also answered all of my questions regarding extended warranty.
As with most cars, I had a couple of minor issues (small trim pieces, etc) that were discovered after purchase. Josh (and a couple other people-quite a few working in that deaprtment) helped me resolve all the issues, and helped keep the out-of-pocket expense to a minimum

Overall, what a place to buy a car! And service will keep me coming back!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crevier BMW:
I now have an expensive sports car I cannot drive on public streets because the sales managers have been stringing me along for months about getting the DMV paperwork squared away. Each sales manager tells me a different story (sounds like somebody lying?) about how "Dara" is on top of it and getting it straightened out. Talked to Dara today, and she says she's sorry but she has so many DMV problems backed-up she's not familiar with mine, and that NEITHER sales manager has spoken to her about the problems, and that she's taken NO ACTION to date. My recommendation: If you want a pre-owned BMW, buy it out of the paper, have a BMW-Certified mechanic check it out. If you need financing, go to your bank or credit union. You'll save a few thousand, and the so-called convenience, "Crevier Difference" service, and protection of buying from a reputable dealer are actually negatives at this dealership -- not something you should have to pay through the nose for, as you will at Crevier. Be careful out there!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crevier BMW:
Reportedly they "sell" more BMW's than any other dealer in the USA. Frist of all, bear in mind that about 97% of their BMW's are leased and not sold. Second, realize where the dealer is located, in Orange County, which has arguably the largest BMW population outside of Bavaria itself. In other words, it's not that hard for them to move lots of BMW's.

Having said that, I could care less how many they sell, because the day I go there to buy a new 3 series they won't sell it to me! They had poor selection and only one black/tan 3 series coupe which just arrived. This was exactly the car I was looking for and tried to make an offer. The salesman told me they were going to use it as a demo and couldn't sell it to me and the earliest I could get one would be 2+ months. I made it clear that I wanted it today not in 2+ months. He did the famous "I'll check with my mananger" (do you ever wonder why we just can't deal with the managers' since they seem to make all the decisions). He came back with a resounding "no."

I drove to Long Beach BMW which had a great selection of that model and a couple of hours later drove home in my new car. A couple hours later the Crevier salesman called my home and told me that they decided that they would sell me the car. Gee thanks! I told him I'll be right over. Idiot.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crevier BMW:
The salesperson and the service rep were fine, but the dealership scores very high on the incompetancy scale. They lost my contact information several times. They lied to me about a number of things (the order status, where the car was, what was done to it, what I was owed, whether they'd attempted to contact me or not....... the list goes on). My car was delivered undetailed and without the requisite tank of gas. When I returned for it, I was made to wait an additional 4 hours over the promised time. When I got the car back, it was very dirty and it was apparent that the detailers had been driving the car with the handbrake on.

The service technicians were incompetant as well - of 6 issues I identified, they claimed to have fixed 5. I get the car home to find only two had been dealt with.

I'm not going back to them for anything, and highly recommend others avoid them as well. I don't care how polite you are to me if you can't get the job done. Please, get me someone who can.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Crevier BMW:
First time I went to Crevier interested in X5, I drove in with my friend's X5. We got a nice test drive and presentation.

Second time I went to crevier by myself wearing normal work clothes, I had to wait 15-20 min before the CA came out, I called and made an appt to go in. He wouldn't even go over the price with me, and talked with me at the side door. His name was danny nguyen, dont deal with him if he still works there.

Third time I went to Crevier because I was ready to purchase. A random CA (gaby) just let us take a 4.4 X5 out by ourselves even though I've driven all the X5's already. I was ready to make a deal for the car and made several offers, but they couldn't do $2500 under MSRP. But service was very good despite the fact. I ended up going elsewhere and got $4100 off MSRP. But would still recommend the dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Crevier BMW:
Excellent service from their service & parts dept! They know their stuff! I drove 40 miles passing 4 dealerships to see their award winning service I keep hearing about on Bimmer Roadfly! Their service was great for my first oil change! Their parts dept is the best! They hosted in April 2003, an X5 owner post sale convention in Indio, CA. Crevier arranged the tech session, giveaways, promotions, the best food, and a great time! They do this for non Crevier customers as well - treating you very well! I'll buy my next BMW from Crevier! What a great eye opening dealership located among a sea of other dealers in the Santa Ana Auto mall! Well worth the drive !

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