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Criswell Acura

Annapolis, MD

4.3
1,098 Reviews

1701 West Street

Annapolis, MD

21401

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1,098 Reviews of Criswell Acura

July 12, 2016

Vance Ellis and Alan Hannon Vance and Alan were both very helpful in the process of purchasing an Acura RDX. They helped us pick the perfect car and showed us all of the features More

by Amie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon, Vance Ellis
Jul 13, 2016 -

Criswell Acura responded

Dear Amie, Thank you very much for your business and your very positive review of Vance and me. It was a pleasure working with you and I am very happy that we were able to make your purchase experience a positive one. Thank you again, feel free to contact either of us if you need additional assistance. Enjoy your Acura RDX!! Sincerely, Alan Hannon, Sales Manager 443-482-3200

July 09, 2016

Great experience! I was an employee at Criswell back in 2000, for about 2 years. Being new to the business, my manager at the time, Alan Hannon, took me under his wing More

by David R. Harrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon
Jul 13, 2016 -

Criswell Acura responded

Hi David, Thank you very much for your business over the years and your positive review of me and Criswell Acura. I very much appreciate the friendship we have developed over the years and for you counting on me to take care of you properly when it comes to your transportation needs. It is always a pleasure working with you David!! Thank you again! Sincerely, Alan Hannon, Sales Manager 443-482-3200

July 09, 2016

Never going anywhere else I came into Criswell Acura to look for a new car after totaling mine. I was stuck between two and Alan and Michael helped me make the right decision. More

by Bhook43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Hannon
Jul 13, 2016 -

Criswell Acura responded

Dear Bhook43, Thank you for your business and your very positive review of Michael, me and Criswell Acura. I am very happy that we could assist in making the right choice of vehicle for you and that you are very happy with that selection. It was a pleasure working with you and we are here for you now and with future vehicle purchases. Thank you again! Sincerely, Alan Hannon, Sales Manager 443-482-3200

June 30, 2016

Service Department Your Service Department and John Rokos specifically are the very best. The work is done thoroughly and on time. Your dealership is absolutely the be More

by basketlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rokos
Jul 08, 2016 -

Criswell Acura responded

Dear basketlady, Thank you very much for your business and your positive review of John Rokos and the Criswell Acura team. Please let us know if you need additional assistance, we are all here for you with regards to your automotive needs. And thank you for recommending us!! Sincerely, Mark Scherger, Service Manager. 443-482-3200

June 16, 2016

Taking advantage of a women customer BUYER BEWARE!! DO NOT TAKE YOUR CAR IN FOR SERVICE AT CRISWELL ACURA!! After taking my TL into Criswell Acura for an oil change, I was informed t More

by Taken Advantage Of
Recommend Dealer
No
Employees Worked With
Dontae Butler
June 15, 2016

Very happy customer I brought my MDX in for routine maintenance and from the minute I made the appointment, until I picked up my car each individual I dealt with was ver More

by addipompo
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Scherger
Jun 15, 2016 -

Criswell Acura responded

Dear addipompo, Thank you for your business and your very nice review of me and the Criswell Acura team. You are part of the family and we are here to care for you and your vehicle whenever the need arises. Thank you again and we look forward to seeing you on the next visit. Sincerely, Mark Scherger, Service Manager. 443-482-3200

May 27, 2016

Gerry Jackson We engaged in an extensive search for a new SUV. We visited many dealers, pored over brochures and sales pitches, and compared very part of the value More

by raymond.dudderar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Jackson
Jun 15, 2016 -

Criswell Acura responded

Dear Mr. Dudderar, Thank you very much for your positive review of Criswell Acura and Gerry Jackson. I am very pleased you are happy with the deal you received on the RDX and also with Gerry's performance. You made a great choice, the Acura RDX is a fantastic vehicle. It was our pleasure serving you, enjoy your new Acura! Sincerely, Lamont Randall, Sales Manager. 443-482-3200

May 24, 2016

Auto purchasing made pleasant and easy! Everyone was professional, pleasant and friendly, My salesman, Stefano Rinaldi, was such a joy to work with. He was extremely patient and helpful. More

by Bobbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamont Randall, Stefano Rinaldi
Jun 15, 2016 -

Criswell Acura responded

Dear Bobbie, Thank you very much for your business and thank you so much for your positive review and recommending us to your friends and associates. It was a pleasure working with you during the purchase process. Let us know if there is anything else we can do for you, the service department is available when the service need arises with your vehicle. Thank you again. Lamont Randall, Sales Manager. 443-482-3200

May 20, 2016

Service! We love you guys! Always prompt and service with a smile. We call and get immediate service. Always sceduling right away. Picked me up too! Perfect. More

by Roberta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rokos, Mark Scherger
Jun 15, 2016 -

Criswell Acura responded

Dear Roberta, Thank you very much for your business and your great review of me, John and the Criswell Acura team. We aim to make it a very simple but very effective process, getting you in and out quickly with high quality work being done on your vehicle. Thank you again, we will see you for your next service visit. Sincerely, Mark Scherger, Service Manager. 443-482-3200

May 05, 2016

Great service experience They were extremely professional and quick. I came in to drop off my wife's TL and was in a rush. I was on a conference call and had to get back to do More

by BigWill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rokos
May 05, 2016 -

Criswell Acura responded

Dear BigWill, Thank you very much for your business and your positive review of Criswell Acura. I am very happy that John could accommodate your needs during your busy day. We look forward to seeing you on your next Acura service visit, thank you. Sincerely, Mark Scherger Service Manager 443-482-3200 www.CriswellOnline.com

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