
Criswell Acura
Annapolis, MD
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1,098 Reviews of Criswell Acura
Vance Ellis and Alan Hannon Vance and Alan were both very helpful in the process of purchasing an Acura RDX. They helped us pick the perfect car and showed us all of the features Vance and Alan were both very helpful in the process of purchasing an Acura RDX. They helped us pick the perfect car and showed us all of the features that it had. They even helped my mom with her personal settings in her Acura that we already have. I ended up getting the same car as my mom. When it was time to get a car I picked an Acura RDX just like hers. More
Great experience! I was an employee at Criswell back in 2000, for about 2 years. Being new to the business, my manager at the time, Alan Hannon, took me under his wing I was an employee at Criswell back in 2000, for about 2 years. Being new to the business, my manager at the time, Alan Hannon, took me under his wing and showed me the ropes. Throughout my time there, we developed a friendship that is still in tact. He is now the used car manager at Criswell. So when the need arose for another vehicle to shuttle my four year old to daycare, I turned to my friend. Alan knows the business like the back of his hand, and will treat you with courtesy and respect. If you are looking for a reliable and clean car, from a reputable dealer, please go see Alan. More
Never going anywhere else I came into Criswell Acura to look for a new car after totaling mine. I was stuck between two and Alan and Michael helped me make the right decision. I came into Criswell Acura to look for a new car after totaling mine. I was stuck between two and Alan and Michael helped me make the right decision. I am now a proud owner of a 2012 Nissan Altima that runs great and was almost perfect on the inside. Alan helped make sure I was 100% comfortable with my purchase by replacing the old basic version of the radio and replacing it with a touch screen radio that had Bluetooth, and navigation capabilities. With how easy it all was, I am now sure that I will not be going anywhere else to get a vehicle. More
Service Department Your Service Department and John Rokos specifically are the very best. The work is done thoroughly and on time. Your dealership is absolutely the be Your Service Department and John Rokos specifically are the very best. The work is done thoroughly and on time. Your dealership is absolutely the best around. I recommend you often. More
Taking advantage of a women customer BUYER BEWARE!! DO NOT TAKE YOUR CAR IN FOR SERVICE AT CRISWELL ACURA!! After taking my TL into Criswell Acura for an oil change, I was informed t BUYER BEWARE!! DO NOT TAKE YOUR CAR IN FOR SERVICE AT CRISWELL ACURA!! After taking my TL into Criswell Acura for an oil change, I was informed that my front brakes where metal to metal and needed to be replaced ASAP for $700 plus. After a 2nd opinion, I was told my brakes were perfectly fine. In fact, they had 90% of wear left! This dealership will put the fear of God in you by telling you that your car is too dangerous to drive and charge you for repairs that are not needed. Shame on you Criswell! I have been a loyal customer for many years but not anymore. I will never take my car in again for service yet buy a new car from them. What a bunch of crooks to think that they can take advantage of a woman. Just disgusting. More
Very happy customer I brought my MDX in for routine maintenance and from the minute I made the appointment, until I picked up my car each individual I dealt with was ver I brought my MDX in for routine maintenance and from the minute I made the appointment, until I picked up my car each individual I dealt with was very professional. They answered all my questions and made me feel like I was part of the Acura family... 😊 More
Gerry Jackson We engaged in an extensive search for a new SUV. We visited many dealers, pored over brochures and sales pitches, and compared very part of the value We engaged in an extensive search for a new SUV. We visited many dealers, pored over brochures and sales pitches, and compared very part of the value. We really liked several in this class, including the RDX. The deciding factor was the overall helpfulness and the great deal we got with Gerry's help. we truly appreciate his service and buoyant attitude. More
Auto purchasing made pleasant and easy! Everyone was professional, pleasant and friendly, My salesman, Stefano Rinaldi, was such a joy to work with. He was extremely patient and helpful. Everyone was professional, pleasant and friendly, My salesman, Stefano Rinaldi, was such a joy to work with. He was extremely patient and helpful. I would definitely buy another vehicle from him and will highly recommend him and Criswell Acura to my friends and associates. More
Service! We love you guys! Always prompt and service with a smile. We call and get immediate service. Always sceduling right away. Picked me up too! Perfect. We love you guys! Always prompt and service with a smile. We call and get immediate service. Always sceduling right away. Picked me up too! Perfect. More
Great service experience They were extremely professional and quick. I came in to drop off my wife's TL and was in a rush. I was on a conference call and had to get back to do They were extremely professional and quick. I came in to drop off my wife's TL and was in a rush. I was on a conference call and had to get back to downtown DC that afternoon. So I wasn't in the best mood. They took that in stride, and had me in a loaner and on the road in about 10 minutes. Then the repair itself was quick. They were actually finished that same day but didn't mind us coming back the next day since it was late. I would highly recommend this dealership. More