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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
862 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 862 reviews
January 16, 2026
I brought my Ram in for an Oil change, Recall work and to fix a parking sensor found not working. I dropped off for my 7AM appt. My service advisor Emilio was very friendly during drop off. I had a fri to fix a parking sensor found not working. I dropped off for my 7AM appt. My service advisor Emilio was very friendly during drop off. I had a friend pick me up for work and drop me off after. I received no updates during the day. I arrived back at Service center at 2pm and was advised it was just now getting recalls worked on and was told "it will take a while". I went to waiting area and sat. Waited over an hour and went back out to ask for an update, " I told you it would take a while". So back out to wait. He walked past the waiting area some time after and saw me looking and mentioned its still not ready, and kept walking. Some time before 5pm I went out again and asked for update, Emilio said he would check and let me know. So back out again to wait. @ 5:45 I hadn't heard back with an update and went back out to ask again, Emilio is not around. Another gentleman (Army Vet), asked if I needed help and I told him I was looking for my advisor, He said my advisor left, without telling me or anybody else. He and a young lady (Vanessa?) were the only 2 working and knew nothing of my truck or that I was waiting. He went and found my truck and she looked up my paperwork. Those 2 did an outstanding job and were great. I wish I knew their names. (I will know find out and praise them later). So, after 11 hours in the shop, I did get an Oil change and Rotation and had 1 recall and 2 software updates completed. The sensor was not fixed as the part needs ordered. Emilio's attitude and lack of customer service needs attention. I will go back for service again because I trust the Criswell Company, however, I will not work with Emilio again. More
by KC
Employees Worked With
Emilio Naranjo
December 20, 2025
Leon Travis was very helpful salesperson. Very patient, knowledgeable, provided options, good customer service skills, and made the experience less stressful. though I did not purchase the j Very patient, knowledgeable, provided options, good customer service skills, and made the experience less stressful. though I did not purchase the jeep the experience was great. When I am ready I will be back to purchase my Jeep through Mr. Travis. Thanks WB More
by Andrsnwa
Employees Worked With
December 20, 2025
Sales personnel were wonderful, friendly and very patient with us during the purchase process for our Jeep. with us during the purchase process for our Jeep. More
by dougb12
Employees Worked With
December 18, 2025
I recently purchased a 2026 Jeep Compass with Leon Travis.. He is with you during the entire process. He takes the time to make sure you know everything about the car you are buying. The followup” Travis.. He is with you during the entire process. He takes the time to make sure you know everything about the car you are buying. The followup” once you leave the dealership is number 1!!!!!!! He stays in contact to make sure everything is going well and if you have any questions or concerns… I purchased my 2015 Patriot and now my brand 2025 Jeep Compass, both with Leon Travis… Thank You!!! More
by overtonapril102
Employees Worked With
November 25, 2025
I had a pleasant experience all the way through. The car was exactly what I was looking for and at a great price. I really appreciated the accuracy of the information I received and the profesional The car was exactly what I was looking for and at a great price. I really appreciated the accuracy of the information I received and the profesional interaction I had with Henry, Felipe, and the finance manager. Highly recommended. More
by DrWendell
November 24, 2025
I had a great experience working with Adam Needle at Criswell Jeep. He helped me get my Jeep three years ago, and recently made the lease return process incredibly smooth — especially since I was coming Criswell Jeep. He helped me get my Jeep three years ago, and recently made the lease return process incredibly smooth — especially since I was coming from out of state. Adam was patient, kind, and very knowledgeable throughout the entire process. Highly recommend working with him! More
by SBI2020
Employees Worked With
November 17, 2025
Had an amazing experience with this dealership. From the service department to the sales department, we were taken care of and provided phenomenal service. The service department was extremely help From the service department to the sales department, we were taken care of and provided phenomenal service. The service department was extremely helpful and straightforward in identifying my jeeps service needs and when it was determined to be a lost cause, swiftly got me in touch with a sales rep. Mr. Travis was wonderful to work with and made the buying experience very smooth with minimal pressure. Would highly recommend purchasing from this branch if you're looking for a used or new vehicle. More
by D.M.
November 11, 2025
Friendly staff, explained everything well, made the entire purchase process painless and easy. Would recommend at least stopping by. entire purchase process painless and easy. Would recommend at least stopping by. More
by Reelentlessfishing
November 02, 2025
Leon Travis is AMAZING ! He was so personable, authentic, and knowledgeable. We will DEFINITELY be purchasing our future vehicles from Leon. The process was the fastest, smoo He was so personable, authentic, and knowledgeable. We will DEFINITELY be purchasing our future vehicles from Leon. The process was the fastest, smoothest ,and the most joyous car buying experience we had ever had ! Also Thong Nguyen from finance was so knowledgeable and friendly .Definitely a DREAM TEAM! for the first time both my husband and myself felt pure joy without regret ! Thank so very much for showing there are still honest , conscientious people in the world today ! Much Love , The Hebrons More
by Hebrons
