Criswell Chrysler Jeep Dodge RAM and FIAT

Plain and simple, if you are looking for a knowledgeable Service Advisor regarding Jeep and Chrysler vehicles, listen to Vanessa! In over 27 years of owning vehicles from various manufacturers from numerous Service Advisor regarding Jeep and Chrysler vehicles, listen to Vanessa! In over 27 years of owning vehicles from various manufacturers from numerous dealerships, Vanessa is the ONLY one that I trust completely. Hands down. She actually listens, understands, and gives a __ about what I am saying/talking about and answers my question honestly. Not saying that other service agents at other dealerships lied to me, but Vanessa knows her stuff and doesn't waste my time. Any negative reviews of Vanessa should be based on the dealerships level and lack of ability to service vehicles efficiently, not on her. An oil change should not take 2 hours, so to review her negatively isn't fair when she isn't the one doing the oil change. She's only the first step of the service center process and she can only rely on the information given to her from the mechanics and such. More

we did our homework before making an appointment. Leon was very attentive to our emails, texts and responded immediately to our questions. we made an appointment, it was confirmed and within one hour of was very attentive to our emails, texts and responded immediately to our questions. we made an appointment, it was confirmed and within one hour of meeting with him we placed our order for a new Rubicon. Can not wait for it's arrival More

I was extremely satisfied with Leon's professionalism and dedication throughout the ordering process. He made purchasing my first Jeep a breeze and made sure I had the best deal on the east coast. Thank you dedication throughout the ordering process. He made purchasing my first Jeep a breeze and made sure I had the best deal on the east coast. Thank you so much, Leon, I hope to work with you again soon! More

My family has purchased six vehicles from Criswell, and I have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. More

Jourdain McCants proved to be a highly knowledgeable automotive sales professional with a friendly and relaxed manor that made the long-time car guy in me want to do business with him. My test drive in automotive sales professional with a friendly and relaxed manor that made the long-time car guy in me want to do business with him. My test drive in the loaded blue Fiat 500X in stock confirmed that I wanted a 500X Trekking Plus, but not in blue. My previous research revealed that the Norfolk, Virginia Fiat dealer had the Passione Red with tan leather seats Trekking Plus in stock. After conferring with his manager, Jordain suggested a dealer swap with Norfolk. After negotiating a fair price, I signed on to the deal. Jordan drove 200+ miles to Norfolk and drove back to present me with my beautiful new Fiat. More

We worked with Mario Adams, he was awesome. Last time we got a car (somewhere else) it felt a little aggressive, Mario was the total opposite. Awesome attitude, great to work with! got a car (somewhere else) it felt a little aggressive, Mario was the total opposite. Awesome attitude, great to work with! More

The seller (Kathryn) was amazing! She was very helpful in resolving a few issues I had resolving a few issues I had More

I chose to go to Criswell Chrysler Jeep for service because the service department is awesome! Shane and Vanessa helped me out with one of my tires that had a bolt/nail in it (this week) and the wheel because the service department is awesome! Shane and Vanessa helped me out with one of my tires that had a bolt/nail in it (this week) and the wheel was also stuck onto the vehicle due to a over tightened lug bolt. They fixed everything and they are awesome, Criswell has a wonderful team in the service department!! More

I had a bad experience with Leon. Leon emailed me that my Jeep had shipped and it would arrive in 2 to 3 days. The Jeep plant is a short 7-hour drive from Criswell. With this information, I started the proce Jeep had shipped and it would arrive in 2 to 3 days. The Jeep plant is a short 7-hour drive from Criswell. With this information, I started the process of selling my current Jeep to Vroom. Long story short, fours weeks later, No new Jeep and Vroom picked up my current Jeep. Leon was wrong, (he kept to his story that the Jeep would arrive any day) the Jeep never shipped and I was without any car. Leon’s manager agreed to refund my deposit and let me out of the contract. I couldn’t keep waiting with no car. More