Criswell Maserati - Alfa Romeo

From start to finish, Arthur Petrosyan was friendly, knowledgeable, and highly professional. He took the time to explain what needed to be done, provided clear updates throughout the process, and made s knowledgeable, and highly professional. He took the time to explain what needed to be done, provided clear updates throughout the process, and made sure everything was handled efficiently. Very happy with the level of service I received. Highly recommended. More

The dealership is very knowledgeable and everyone involved was extremely kind and patient I recommend. involved was extremely kind and patient I recommend. More

My experience at Criswell Alfa Romeo was seamless ! Very professional and communicative without being bothersome.. a rarity for sure.. Alberto is extremely professional and thorough !! Very professional and communicative without being bothersome.. a rarity for sure.. Alberto is extremely professional and thorough !! More

Was an out of state buyer, My salesman Arthur was prompt and honest. Just had the Stelvio inspected for PA Everything he represented to me during the purchase was true and accurate and the car has been f and honest. Just had the Stelvio inspected for PA Everything he represented to me during the purchase was true and accurate and the car has been faultless. Thanks and continued success. Len More

We bought a new Alfa Romeo Giulia from Ethan this spring. He was very helpful and knowledgeable, and was great to work with. The process was simple and smooth. He was very helpful and knowledgeable, and was great to work with. The process was simple and smooth. More

My experience dealing with Erick was not pleasant at all. He failed to clearly explain how the $250 diagnostics would be taken off my bill because he didn't return my call. I had to reach out again to talk He failed to clearly explain how the $250 diagnostics would be taken off my bill because he didn't return my call. I had to reach out again to talk to Tony about my bill. Erick was unprofessional in his text message replies back to me regarding the drop off of my vehicle. He told me I would receive my vehicle the morning of Friday, 5/30/25, but sent the valet to Annapolis. Then told me that I may not receive my vehicle until after the weekend if the valet person doesn't get back by 3pm. I didn't see how that was my problem when he told me that I would get it back that morning, then he changed it to that afternoon. I should not be inconvenienced and not have my vehicle the whole weekend so I called Tony because Erick was getting rude on the text messages. You should always try to work in the best interest of your customers. He does more texting than speaking with the customer on the phone. I think he would benefit by taking some customer service classes if he continues to work for Criswell. More

After dealing or not dealing with Erick I called the dealership to have a service manager call me. Tony returned my call the next day when he returned to work. He explained the $250 diagnostics to me. dealership to have a service manager call me. Tony returned my call the next day when he returned to work. He explained the $250 diagnostics to me. At first he did get a little rude and was talking to me like I was an idiot; but by the end of the conversation we were on the same accord. He was also helpful in getting my vehicle back to me on Friday, 5/30/25, after I told him what Erick had mentioned. So this is why I gave him 3 stars. Customer service is very important to keep the customer coming back. More

Krystie was very professional and has excellent customer service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and awa service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and award her in her customer service. More

James was an excellent Salesman, no pressure, very knowledgeable of the vehicle and most importantly patient. We spoke for a few days through phone calls and text and he never seemed inpatient at anyt knowledgeable of the vehicle and most importantly patient. We spoke for a few days through phone calls and text and he never seemed inpatient at anytime. I will buy and recommend his service anytime! More