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Criswell Maserati - Alfa Romeo
Germantown, MD
642 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 642 reviews
June 02, 2026
I had a wonderful experience working with Alberto Zamorano. He was not condescending. He was not patronizing. It was like working with a longtime friend of my family. I had a positive experience Zamorano. He was not condescending. He was not patronizing. It was like working with a longtime friend of my family. I had a positive experience and will be telling others. He was professional, honest, and kept things moving at a pace that worked for me. No fuss. No muss. More
by KLAWS
Employees Worked With
May 29, 2026
Very attentive to what we were looking for. The sales staff especially James Tan were thoughtful and very helpful through the process. The sales staff especially James Tan were thoughtful and very helpful through the process. More
by jabcaf
April 18, 2026
Bernie is the best. Very efficient and precise. I would definitely get my vehicle serviced here again. Very efficient and precise. I would definitely get my vehicle serviced here again. More
by ET
April 14, 2026
I’d like to thank Manager Robert for his prompt communication and friendliness. Sales Representative James for his kindness and welcoming attitude. And of course Krystie from the finance depa communication and friendliness. Sales Representative James for his kindness and welcoming attitude. And of course Krystie from the finance department for finding a financing option that suited us and also for her guidance throughout the process. Our experience with Criswell Alfa Romeo made us very happy and will always remain a great memory for us. Thank you. More
by berkealkan
March 18, 2026
The gentleman at the desk treated us with respect once I gave him the keys. We sat down in the area for the customers to watch a little bit of TV and relax, and it was to be at least two hours, but it was l gave him the keys. We sat down in the area for the customers to watch a little bit of TV and relax, and it was to be at least two hours, but it was less than that and I was very pleased that they were finished so early, so I’m grateful and thankful for their service and the way that I was treated thanks. More
by vpariss
Employees Worked With
March 14, 2026
Alberto was very helpful and took his time to show us the details of the car. He made himself available to answer questions before and after our purchase. I would definitely return to Alberto for a future pu details of the car. He made himself available to answer questions before and after our purchase. I would definitely return to Alberto for a future purchase and recommend him to friends. More
by alexandriacar
Employees Worked With
February 24, 2026
I’ve purchased a lot of high end cars in my life, everything from Ferrari to Land Rover, and this was without question the best purchasing experience I’ve had. Thank you! everything from Ferrari to Land Rover, and this was without question the best purchasing experience I’ve had. Thank you! More
by William.diver
January 19, 2026
An absolute pleasure to work with Alberto and the whole team at Criswell. This is my 3rd new car from the guys there. See you for number 4 in 3 years!!! team at Criswell. This is my 3rd new car from the guys there. See you for number 4 in 3 years!!! More
by jamesprichard
December 05, 2025
I brought my 2024 GranTurismo Maserati to Criswell Maserati because when I pressed D to get into gear it didn’t shift into gear. I had to press around 4 times before it shifted to drive. I brought my Maserati because when I pressed D to get into gear it didn’t shift into gear. I had to press around 4 times before it shifted to drive. I brought my GT to Criswell Maserati Germantown and service advisor Aaron witnessed the problem. The service department received my GT on Monday. Three days later and supposed after several tries, Aaron claimed “ the tech couldn’t duplicate the issue and therefore couldn’t order a new part and replace the defective one.” At my insistence the car was returned to me on Thursday. The first time I went to drive it I had the identical issue for which I brought the car in initially. It took 4 tries before it shifted into drive, D, making it inconceivable and strange that in 3 days, “the tech could duplicate the problem and therefore couldn’t replace the defective part” even though service advisor Aaron also personally witnessed the identical issue. In addition, the distance between my house and the dealership is only 18 miles, (rt 36 miles) and add a few miles for the tech to test drive, I wonder why my GT was driven almost 70 miles. I can only advise to find another Maserati service department if you want your car repaired that’s under warranty and not just receive an illogical excuse. More
by Opera4me123
Employees Worked With
Service Department. Aaron
