Criswell Maserati - Alfa Romeo
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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New Alfa Romeo Giulia - Another Great Experience with Karifa I met Karifa Mara few a years ago when he helped me lease a vehicle from another dealership. His attentiveness to all my needs, patience in hearing al I met Karifa Mara few a years ago when he helped me lease a vehicle from another dealership. His attentiveness to all my needs, patience in hearing all my concerns, and above all his professionalism in the entire process made me realize then that it would not be the last time we'd be meeting. As my lease was nearing its end, I contacted Karifa to see what my options would be for the next vehicle. He immediately responded back (both texted and called), first to see how I was doing, and second to see if I was interested in coming in to test drive the new Giulia at Criswell Maserati. So, I agreed. Karifa could not have been more welcoming and (yet again) professional. He deciphered through my concerns and steered me towards a Giulia that was right for me--and not for him, the dealership or the numbers. Karifa, unlike other sales professionals I've experienced, understands his roll in the entire car lease/purchasing process: he is the intermediary between the customer's needs/concerns and the car that is right for that customer. He does all this with a great amount of enthusiasm, class, and optimism--which, in my most recent experience, reassured me that I was making a decision for myself, by myself, and without any external pressure. My experience at Criswell Maserati would not have been complete without Rob Buchanan and Krystie Zhang. Both Rob and Krystie were quiet professional and patient with me in the entirety of the process. After I had selected the Giulia I desired, Rob and Krystie crunched the numbers; and while doing so, they both made it evidently clear that they would do anything within their bounds (even staying after hours) to have me drive off with my brand new Giulia. Overall, it is clear to me, after my experience with Karifa, Rob, Krystie, and with extension with the entirety of the (small) Criswell Maserati family, that they are just that: family. Nowhere in my experience was I pressured to make a decision I didn't want. Rather, my questions and concerns were assured by Karifa, Rob, and Krystie in a calm and professional manner. Would I recommend the Criswell team--especially Karifa, Rob, and Krystie? Yes. Was my experience with Criswell a memorable? Absolutely. Am I enjoying my decision to go with the Giulia? You bet. More
Maserati Experience My experience at Maserati was FANTASTIC. Karifa made the whole buying experience a breeze. he was very professional and a wonderful guy to work with. My experience at Maserati was FANTASTIC. Karifa made the whole buying experience a breeze. he was very professional and a wonderful guy to work with. He was also knowledgeable on Maserati and its product. The whole process was easy and flawless from start to finish. I will recommend Karifa to anyone interested in Maserati or Alfa Romeo because it was overall the best car buying experience ever!. Thanks More
Classy Dealership Great team at Criswell. James did everything he said he would even picking me up to take me to the dealership. Car was flawless. Would definitely give Great team at Criswell. James did everything he said he would even picking me up to take me to the dealership. Car was flawless. Would definitely give them my business in the future. Chris W More
Making it easy Been thinking of a ghiblia qs4 for some time giving up a Porsche to do it Karifa made it easy always keeping me informed never in an aggressive mann Been thinking of a ghiblia qs4 for some time giving up a Porsche to do it Karifa made it easy always keeping me informed never in an aggressive manner Brougt my wife to the dealership (she is not really into doing that ) could not have been better (other than sport mode ) Since it's "her" car Karifa could not have been more patient with the both of us It was overall the best car buying Experience in years thanks More
An Enjoyable Experience Unlike other dealerships I visited when searching for a new car, I found the experience relaxing and more importantly the whole process transparent. Unlike other dealerships I visited when searching for a new car, I found the experience relaxing and more importantly the whole process transparent. There was no pressure or games and Karifa took the time to explain to me the features of the Giulia. I never felt rushed and I walked away feeling that I got a fair deal. More
Awesome Car Buying Experience When I entered Criswell Maserati of Germantown, I was immediately greeted by a friendly sales representative, James Tan. He listened to my needs and When I entered Criswell Maserati of Germantown, I was immediately greeted by a friendly sales representative, James Tan. He listened to my needs and worked on my behalf to help me get the car of my dreams. He answered all of my questions and gave me a thorough review of the Maserati Ghibli. His customer service was impeccable. I always wanted a Maserati. I thank James for making my dream a reality.😊 More
New car purchasing If you like Maserati, this is a great place to come and build your very own. We purchased a 2017 Levante from Criswell Maserati. The whole experience If you like Maserati, this is a great place to come and build your very own. We purchased a 2017 Levante from Criswell Maserati. The whole experience was smooth and painless. We were dealing with James Tan who was excellent. He treated us with patience, respect and answered all our questions in detail. Wonderful experience, and loving the car. More
BEST CAR BUYING EXPERIENCE BY FAR! Karifa was AWESOME! He took time to explain to me every detail I needed to know before deciding to buy a Maserati. He was never pushy or aggressive. Karifa was AWESOME! He took time to explain to me every detail I needed to know before deciding to buy a Maserati. He was never pushy or aggressive. I highly recommend this dealership and specifically Karifa Mara. More
Great Experience It was a pleasure working with Chuck, Rob and Omar. The best car buying experience I've ever had. Everything went smooth. No pressure on anything and It was a pleasure working with Chuck, Rob and Omar. The best car buying experience I've ever had. Everything went smooth. No pressure on anything and always ready to help! Amazing group of people! More
New Maserati/Thanks Karifa Pleasure working with Karifa! Super polite and experienced gentleman who knows what he is doing! Highly recommended dealership,very clean ,great atmo Pleasure working with Karifa! Super polite and experienced gentleman who knows what he is doing! Highly recommended dealership,very clean ,great atmosphere and of course Maserati's! More