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Critz Auto Group

Savannah, GA

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232 Reviews

7000 Abercorn Street

Savannah, GA

31406

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232 Reviews of Critz Auto Group

June 10, 2024

Ask for Philip! I was in the market for a very specific model used car which I happened to find online at Critz BMW. Critz is located about 450 miles away from me i More

by James M
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Philip Ellison
May 07, 2024

I bought a new GMC Sierra Denali approximately one year ago. I have been trying to get my vehicle in for an electric issue that involves all 4 windows going down at odd hours and all 4 doors unlocking. M More

by richardbarker0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
March 20, 2024

Took my BMW in for service and waited almost 2 ½ hours for 2 jobs to be done. The car wash was terrible, floor on passenger side not cleaned. The price was quite high for the work. More

by jeanholland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Billiter
April 21, 2023

Bought the car on March 31,2023. A nightmare ever since. They were quick to take my money. Dale Critz said he is loosing money. No wonder look how they treated me. Salesman zackory s More

by 1975Corvette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zackory ( a lier ) , Robert in service. ( A lier ) , Casey management. (Ignored me). Mr Critz ( not a man of his word. Not a honorable man at all. Abused me. Swindled me. I'm on oxegen and a veteran.
Apr 21, 2023 -

1975Corvette responded

Bought the car on March 31,2023. A nightmare ever since. They were quick to take my money. Dale Critz said he is loosing money. No wonder look how they treated me. Salesman zackory said he balanced the tires and aligned it before I got there. Which was a lie. Pulled and shook bad. Salesman zackory kept telling me he used to be a police now a care salesman. I wonder about that. I looked at my new car the first time. It had rocks in all 4 tires.then Zackory told me he balanced the tires with rocks in them that it didn't effect the balancing. I told him he was full of lies. . Upon receiving my car salesman zackory tried to sell me locking lug nuts and a cargo net. Later I found out that I paid for the locking lugs and cargo net. Casey and secretary Crystal told me the locking lugs would be sent to me in the mail and gave me the cargo net. The front end pulled. It took two alignments to straighten out. The tires all 4 were bad. Mr critz agreed to replace them. I had Nesmith in jesup ga fix and certify bad road force. Defective damages tires. The service manager Robert and his servent looked me in the eyes and said they put 4 new tires on. I left because there were only 2 new tires. I knew I had been Lied to. They scratched my fender paint to the metal. Robert the service manager said he would send me a touchup paint stick with the locking lugs. I told Robert the service manager the mechanic pinged my rims. That at first I wasn't going to do anything about it. But after Robert told me on 4-21-2023 that Mr Critz and them were not going to fix anything else on my car to sue them would be ok. I told Robert 4-21-2023 recorded phone calls on all calls as proof. I told Robert that his man static balance the tires then regular balanced them on the two new ones they put on that day. and I just found out why they shake. You don't put weights in the center outside and inside edges all three. So each time they balanced the wheels they just kept adding weight.Another dealer certified there was only 2 new tires. Critz Service manager lied to me to my face. Critz Robert balanced the tires 4 times. Each time the car shook. Worse. Then when I complained the service manager admitted to lying to me. And agreed to give the two tires. I drove 2 hours back and got the two tires. . .Robert service manager told me on 4-21-2023 that his man was gm certified. I said that was odd he balanced them 4 times and still they shake and another dealership certified the tires are balanced wrong. He said sue we don't care. We will not pay of fix the car any more. good by. That day 4-21-2023. Such horrible service and horrible dealership. . I have driven 700 miles and two tanks of gas dealing with this horrible dealership. I still have to pay 75.00 to have the rear tires rebalanced. Critz and his employees abandoned me. Such a horrible place. On top of that my back two tires need rebalancing. My right fender is scratched to me metal. There is 18 socket pings on my rims. I think GMC should step in and correct these problems and pay me back for my time and expense. Penalize Critzr dealership. Google reviews show alot of people with the exact same issues there. Such a horrible dealership and experience.

August 09, 2022

My experience with Critz Mercedes-Benz of Savannah was simply amazing. I parked my vehicle and was greeted by Sara Foskey, a Client Representative. Sara was friendly, an attentive listener, clear commun More

by Carl Lashley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara, Jackie and Chris
September 18, 2021

Had a B service very expensive service mechanics tool left in back seat area. Car was given back grease stains in drivers area and back seat not washed Had my Volvo service spent $100 dollars car was cle More

by Pauldjacobs01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
November 06, 2020

October 31, 2020Drove 300 miles round trip to purchase a October 31, 2020 Drove 300 miles round trip to purchase a 2015 Z4 (currently listed). Jim told me car had one accident with only minor damage. Car More

by GA
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim
September 17, 2020

Everyone was very nice and professional. Very clean building. Financing was quick and easy. Danielle was easy to work with. It was a good experience for my husband and I . We love our truck. More

by sherryfinearts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle was our sales rep and she made the purchase quick and easy.
June 27, 2019

Scammers. Replaced in cabin air filter on 2019? I only gave 1 star because it is the worst it will allow. These guys do not even deserve that. I took my brand new 2019 terrain in for an oil change a More

by Spierpont31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Damron
June 14, 2019

WORST GMC DEALER‼️ This dealership has disappointed me in every way possible on all of the 8 times I've been there. On 3 separate occasions, parts Dept did not have wha More

by GMC STINKS!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris and Gayle in Service Dept
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