Crossroads Automotive of Corinth

Extremely Disappointing Service Experience on a 2020 Equinox I am sharing my daughter’s experience to warn others about the lack of communication and significant maintenance errors at this service de Equinox I am sharing my daughter’s experience to warn others about the lack of communication and significant maintenance errors at this service department. It took three separate visits just to complete a 100,000-mile service that should have been straightforward. Visit 1: An online appointment was made but never confirmed by the dealership, resulting in a wasted trip. Visit 2: Despite requesting the 100,000 mile service, only an oil change was performed. Visit 3: She returned again asking for a 100,000 mile service, and after she had to list specific items herself, she was charged over $500 for spark plugs and an air filter. Worse, immediately after picking up the vehicle, it began shaking and jerking dangerously under load. We had to return it yet again. During this follow-up visit, the dealership discovered that three of the spark plugs they had just installed were cracked. While the General Manager eventually stepped in and the dealership corrected their own installation error, it should never have taken three visits and a dangerous mechanical failure to get the job done right. I would advise other customers to be extremely cautious and double-check all work performed here. **Despite being asked for a 100,000-mile service repeatedly, they only performed a basic "tune-up" (spark plugs and air filter) for $500, skipping critical fluid flushes (transmission and coolant) and deep inspections standard for this milestone. Keep in mind My daughter purchased this car new and has had it serviced regularly at every milestone. This dealership was significantly more expensive, and lacked basic knowledge of service milestones when compared to previous dealerships we've used. More

Great experience. I take all of my vehicles here for service. GREAT staff very proffessional I take all of my vehicles here for service. GREAT staff very proffessional More

Great group of people, easy to work with. Grant was courteous and worked with me every way possible. Grant was courteous and worked with me every way possible. More

This is the worst gm dealership that I have ever dealt with on warranty service. Refused to cover warranty work. Contacted gm and they confirmed I’m still in 3 yr 3600 bumper to bumper window. with on warranty service. Refused to cover warranty work. Contacted gm and they confirmed I’m still in 3 yr 3600 bumper to bumper window. More

Had best car experience I have had with car dealer LP Spence did a awesome job getting us in the vehicle we wanted . Very quick and easy application process. I would high recommend giving Crossroads Chev Spence did a awesome job getting us in the vehicle we wanted . Very quick and easy application process. I would high recommend giving Crossroads Chevy a shot at selling you a vehicle you will not be disappointed. Also give thanks to Robby the finance guy he did awesome job going over the contract and warranty’s and also a big thanks to Rex who delivered us our 2022 GMC Terrain AT4 . Very Professional Dealership. Thanks again we will be back !!!!!! More

Very nice folks in the service department, but over 2 hours for a simple oil change, with an appointment a week in advance. Not recommended. hours for a simple oil change, with an appointment a week in advance. Not recommended. More

Read before going anyplace else I cannot say enough about this dealership!! From Sales to Service they are top notch. The Service department goes above and beyond to see that your tr I cannot say enough about this dealership!! From Sales to Service they are top notch. The Service department goes above and beyond to see that your treated the way you should be. More

Take you money elsewhere If I could give this delarship 0 stars I would. Jeff Smith is a joke and runs a jungle gym of lying employees. He’s running a scam program. He tells h If I could give this delarship 0 stars I would. Jeff Smith is a joke and runs a jungle gym of lying employees. He’s running a scam program. He tells his finance managers to con people out of money. The bank may approve you for 2.5 percent for 60 months. However the managers sign you up for 10-15% for 72 mos and profit this extra money. He even tells his employees to purposely not work on a paying customers vehicles simply because he doesn’t like someone or something. Take your hard earned money to a place that appreciates it. BBB reports have been filed and I’ll never use this con man again. More

Amazing My son was buying his first car and Jay, our salesman, was WONDERFUL. He is truly a top notch guy. Jay didn't stop till he found the perfect car for My son was buying his first car and Jay, our salesman, was WONDERFUL. He is truly a top notch guy. Jay didn't stop till he found the perfect car for my son and his budget.. I'm a Ford gal, but believe I'll be buying my Ford's from Jay... keep up the good work. More

Horrible experience We purchased a used truck and after only a week and a half experience reduced engine power where the truck wouldn't go over 45. After dealing with the We purchased a used truck and after only a week and a half experience reduced engine power where the truck wouldn't go over 45. After dealing with the service department who was no help and rude, the sales manager who took my number and never called me back and Jeff Smith the owner who said he would take care of but only offered to not charge the labor if we paid $344 for the computer that was burnt up due to corroded wiring. I filed a BBB report which he would not respond to after two weeks. After leaving two messages the day before on his voicemail that he did not return and says he never got, I left a message with his secretary. He called back and refused to help me further. I asked him to put pur keys in our truck (the one we have been paying on and still are that has been parked at his shop for over two weeks) so I could come and get it and he hung up on me. Very unprofessional management. Beware! More