Crossroads Ford of Prince George

I recently purchased a 2007 Sebring in June from Terry Corbin that I understand is no longer with the dealership (pretty odd he was gone a week after he sold me my car) but since I drove the car off of th Corbin that I understand is no longer with the dealership (pretty odd he was gone a week after he sold me my car) but since I drove the car off of the lot, the check engine light came on after about 40miles into my 60mile ride home. I had to make my first payment after not being able to drive my car for weeks because you all kept it. After only a few days of having it, I expressed that I was not happy with the purchase and that I wanted another RELIABLE car! The piece of crap oldsmobile that I traded in NEVER gave me this much trouble. Will Nichols assured me that they would take care of the problem and after a long day of work yesterday (Which is 1hr 15min from home), I walk to the cold rainy parking deck so I can get in my nice warm car and low and behold...THE EXACT same issue with the check engine light and the car not starting! 4th time in 3 months!! Ive been very understanding but the fact that this keeps happening has made me very angry. I would like to know who can make this right. Crossroads Ford dealership sold me a lemon vehicle that I am highly dissatisfied with and I want another car that will not just decide on its own to not start when I'm trying to get home to pick up kids and go to an after school activity and meet with teachers. This has been a very disappointing experience especially the fact that you knew there your customer was unhappy with the messed up car you sold. The fact that the GM was pretty cold to me after voicing my concern made me realize that this business does not care! You did not care that this car has given me trouble since day 1. Is it your business practice to sell customers low quality cars?? It's taking everything in me to not go to some of my friends that work for channel 6 and 12 news and explain on national tv the situation you all have put me through. This is not fun, it's unfortunate and all you care about is the dollar that you earned on this purchase instead of how the customer truly feels and is impacted by these issues. Soon as I came in a few days later and displayed how unsatisfied I was, the right thing to do would have been to find something that would have made me happy. I realize that would have been out of character but someone needed to know how I felt about this situation. My car is back with you guys!! yay how fun is it to drive an hr out of my way so that you all can fix an underlying problem that the car probably had before I bought it. There is no way that it JUST HAPPENED to do this as I drove off of the lot and it was the first time. If someone was to ask me about buying a car...I could tell them where not to go!! More

I had no end of problems. My Ford just started to stop for no apparent reason. I took it to other dealership service centers three times. Each time I was told they couldn't find the problem and turned it for no apparent reason. I took it to other dealership service centers three times. Each time I was told they couldn't find the problem and turned it back to me. Then, when Rick Worst got involved he offered to drive it himself for a couple days. He was able to duplicate the problem. It turned out to be the computer. But finally after months and months of going elsewhere Rick was able to get my car fixed and back to me. Many thx Rick. More

I recently purchased a 2007 Ford Expedition from this dealership. Although there was a misunderstanding in the beginning "Happy" Turner was able to completely resolve all issues and concerns and left us dealership. Although there was a misunderstanding in the beginning "Happy" Turner was able to completely resolve all issues and concerns and left us feeling pleased with our purchase! More

My husband and I chose to go to Crossroads Ford as we were attracted by the tv commercial. I had looked at another dealership close to us but we decided to drive to Crossroads. We looked at 3 different were attracted by the tv commercial. I had looked at another dealership close to us but we decided to drive to Crossroads. We looked at 3 different vehicles on our first visit. Kenny Wingfield, our sales rep and Jeff Davis, VP/Asst. Mgr were professional and very friendly. Later,we received a call from "Happy Harry Turner" and it made us feel that they valued customer relationships. We waited 3 weeks to return and never felt any pressure at any time. We attended the Auto Show in March and decided on a Fusion. We returned to Crossroads to look and test drive the Fusion SE Ecoboost with the 1.6 turbo engine. We decided on the color, Ruby Red with Dune interior and the 2.0 turbo engine and it was not in inventory. It would have to come from another Ford location. In the meantime, I visited another Ford dealership and they could not beat the price we were offered at Crossroads Ford. Kenny and Jeff made us feel "special" and they wanted to do everything to satisfy us. No doubt, they definitely value customer relationship. I feel that I am not ony a customer but a friend. We owned 3 Ford vehicles from 65-79 and have owned six Generl Motors cars over the last 32 years. We love the design, the power and the comfort of our Fusion and look forward to driving it for a number of years. We highly recommed Crossroads Ford and the Ford Fusion. Just drive one with the 2.0 turbo engine and you will be amazed. More

Phil is a friendly, down-to-earth, country gentleman. He makes himself available and made several after-sale follow-up calls to see if I remained pleased with my purchase. My circumstance was a bit unique makes himself available and made several after-sale follow-up calls to see if I remained pleased with my purchase. My circumstance was a bit unique in that I purchased more than one vehicle from him. The folks at Crossroads are pleasant enough. They are in the business to sell cars, and at the highest price they can get a customer to pay, and that is always foremost in one's dealings with them. There is nothing wrong with that - they could not stay in business if they didn't - just keep it in mind when dealing with them. I initially found them a bit resistant to an "out of the ordinary" vehicle purchase, but they became more willing as it was explained to them several times. Did I get the best possible price? Probably not. But I believe what I paid was reasonable, though not an incredible deal. I have not yet had my first service appointment, so I cannot comment on that experience. The price you agree to will not be the price you pay, as a number of fees and charges, "optional" extended warranty, as well as the inevitable taxes will put you quite a bit more than you might have anticipated. In the end, I think Crossroads was fair with me, and I am not dissatisfied with my purchases. I know I was one of Phil's first customers, and I think he tried to do the best he could. His job is to simply show you the vehicles and gauge your interest. The Sales Manager actually negotiates the price, and as you might imagine, he is a good talker! So go informed, know what you want and what you are willing to pay, and stick to it. Be willing to walk away. Crossroads will treat you fairly. You can't expect more than that from a car dealership. More

I walked into Crossroads to just look at vehicles and, unlike most dealerships, they let me spend my time comparing cars without any pressure to purchase one. Mr. Richardson sat down with me to provide d unlike most dealerships, they let me spend my time comparing cars without any pressure to purchase one. Mr. Richardson sat down with me to provide details on the Ford Focus and he concentrated on me the entire time I was talking to him. I went home in just about an hour with plans to save up money and buy a car in 6 months. A few days later I stopped in to test drive a second car, but came back w/ the Ford Focus because of the offer they made. They saved me over 3000 dollars and I walked away with a car that will save me nearly 1500 in gas in the next year alone. The customer service was professional and I never felt pressured to purchase the vehicle. The financing was absolutely excellent. I would recommend them over any of the other local dealerships on these two points alone. More

You will never meet a better salesman than Seth Haley. We all know that buying a vehicle can be a stressful process but Seth made our transaction almost stress-free. He never once made us feel pressured. We all know that buying a vehicle can be a stressful process but Seth made our transaction almost stress-free. He never once made us feel pressured. He took the extra time with us when we couldn't figure out what we wanted and made trips back and forth to get different keys for us to look at different vehicles. He explained each vehicle we were looking at thoroughly. When we did decide what we wanted, he took us out for a test drive and took us places that we could get different driving experiences in. When it came to sitting down and talking about figurues, he asked us what we could not so much what they were going to do. I liked that a lot. We quoted a price and he got within close proximity of what we were asking and then when we sat down with the financing guy, he was able to come up with an even better deal including the extended warranty. While doing this, Seth made sure our vehicle was in the back getting detailed and ready to go for us when we finished up with financing. He told us if there was anything that we needed help with as far as trying to figure out things inside of our new vehicle to not hesitate to call, email or come back up to the dealership and that he'd be more than happy to help us. We've been back to the dealership and I've even emailed him and he's been super, super nice. Attitude says a lot and goes a long way. Will we use Crossroads Ford again? Absolutely, and you can bet that we'll be looking Seth Haley up again. He's the best. More

I bought a truck from here and everything about the experience was horrendous. I bought it with 2 caveats. 1: they fix the driver's side rear view mirror (it was rattling), 2: it came with a remote sta experience was horrendous. I bought it with 2 caveats. 1: they fix the driver's side rear view mirror (it was rattling), 2: it came with a remote start, after market, but the previous owner showed them how to work it and the sales guy forgot so he was going to call him and get a walk through, so it would work. We agreed, and I purchased the vehicle and was going to go home and pick the vehicle up the following day, once the work was done to it. Mind you, it's a 3 hour round trip from my home to the dealership and they knew this. The next evening I called to make sure it was ready, they said it was, I came back out and nothing had been done to it except the sales guy pulled down a portion of the trim to try and get the remote starter working and left it that way, with wires hanging out and the trim pulled back. He told me the mirror had to be ordered and he hadn't gotten in touch with the previous owner, or tried actually, about the remote start, but he assured me he would, and if he couldn't, when I came back out to get the mirror installed he would have a new remote start installed at the same time. I drove off in my new (to me) truck and my wife followed me as we headed home. When I got in the car the tire pressure warning light was on and I planned on getting air at a gas station closer to home. About 15 minutes into the trip the alignment started to go and the steering wheel pulled hard right. 5 minutes later, the Check Engine light came on. 10 minutes after that I get pulled over for having a brake light out (this was JUST inspected btw). 20 minutes after that my wife, who was following behind me, calls and tells me "something flew off your car" - I pulled over and realized the rain guards in the rear had blown off and the two up front were dangling. And after that the parking brake light came on while I was driving, which usually means the brakes are incredibly worn down. When I left, 1 light was on. When I got home an hour or so later, the parking brake light was on, which caused the trac control and abs lights to come on, the check engine light was on, the maint reqd light was on and tire pressure warning light was on. So basically, ALL of the warning lights were on. Needless to say I was beyond the normal angry and the next day I get a call from the sales guy who tells me his sales manager is unwilling to replace the remote starter and mirror (although I bought the car on that premise) - BUT - he would replace one or the other, and, he looked and thought it would be easy to tighten up the screws under the mirror and would've done it himself had he had a screwdriver handy. So I called the lead sales guy, who was my initial contact and who received part of the commission, he told me he wasn't there, he couldn't help. Easily the least professional and classless business I've ever dealt with and the epitome of why the car sales business has such a terrible reputation, which I was actually told by their credit manager, "We know this business has a less than glamorous reputation, and as a Christian backed organization we do everything we can to change that perception by treating our customers right, so you don't have to worry about that". Oh, and 3 days after I had it, the rear license plate fell off because they used screws that were too short to hold the license plate and their self promoting license plate cover. The screws fit just fine with that gone. Takes some of the stench off of the car with that gone too. More

I came to Crossroads looking for a new vehicle andI had the pleasure of working with Seth Haley. He was so friendly to me and definitely made my experience very special. As a woman, we don't always know ev the pleasure of working with Seth Haley. He was so friendly to me and definitely made my experience very special. As a woman, we don't always know everything we need to when it comes to vehicles but Seth made me feel very safe and very reassured that my new car was very secure and very safe and reliable to drive. Seth was very knowledgable and very experienced and I knew that he was a dealer that I could put my faith in and trust. From the second I walked into the store, Seth made it very clear that he was going to do everything in his power to make sure that I got the vehicle I was looking for, for the price I was looking for and he made it clear that he was not going to give up until I got what I was looking for. Luckily we didn't have to look far because my new vehicle was right there on the lot. Seth is definitely the best at what he does and I would recommend him to absolutely everyone. Great job Seth! And thank you so much for all of your hard work. If I'm ever looking for another new vehicle I know who to come to! More

They did everything they could to get me in the vehicle I wanted. Very friendly and helpful. I will and would recommend this dealership to others. wanted. Very friendly and helpful. I will and would recommend this dealership to others. More