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Crossroads Ford of Waynesville

Waynesville, NC

Overview
Reviews
5.0
16 Reviews
Call Dealership (828) 452-5111

524 Russ Avenue

Waynesville, NC

28786

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Chris Dean Ford Taylor Alspaugh Prince Ellis Gordon

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Showing 16 reviews

July 14, 2026

Service department was very accommodating in getting my Toyota serviced. Travis communicated throughout the process. I have all of my vehicles serviced at Crossroads Ford of Waynesville regardless of manuf More

by splittincreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Jul 15, 2026 -

Crossroads Ford of Waynesville responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

July 09, 2026

Crossroads Ford, Waynesville, friendly staff, fair pricing, seamless purchase, excellent communication, and a great experience—we'd gladly buy here again. More

by annejobe1223
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Jones, Mark Williams,
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Jul 13, 2026 -

Crossroads Ford of Waynesville responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 08, 2026

Crossroads Ford, the people were very personable, professional, and fix my truck in a timely manner More

by Wolfiethefirst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Presley
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Jun 10, 2026 -

Crossroads Ford of Waynesville responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2026

Ricky has-been my service advisor for the past 20 years. That says a lot right there about the dealership. More

by wcbanks117
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Ramey
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May 24, 2026 -

Crossroads Ford of Waynesville responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

May 14, 2026

Excellent service, support and hospitality provided in a family atmosphere. The entire process was very accommodating and without pressure. More

by baldwintony09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Williams
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May 21, 2026 -

Crossroads Ford of Waynesville responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 07, 2026

Called got appointment on my terms. Got in on time about 35 min. I was leaving, well satisfied with the service. Thank you see you again. More

by rolong866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Stamey
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Jun 24, 2026 -

Crossroads Ford of Waynesville responded

Thank you for your kind words! We're happy to hear that Ricky Stamey provided a great experience and that your service visit was completed promptly. We appreciate your business and look forward to serving you again in the future.

May 06, 2026

Jim is a pro! He knows what he's doing and he doesn't waste your time. Very Straightforward process and organized with the paperwork and finances. Would definit More

by christopher.brousseau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Drews
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May 22, 2026 -

Crossroads Ford of Waynesville responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 31, 2026

Great salesperson (Ashley), help us find the best car to fit our needs, if you want the best, ask for Ashley, More

by James rue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 27, 2026 -

Crossroads Ford of Waynesville responded

Hi James, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

February 07, 2026

Very pleased with the process of purchasing my new vehicle at Crossroads in Waynesville NC! More

by Catfgt1980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Medford
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Apr 27, 2026 -

Crossroads Ford of Waynesville responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 05, 2025

Easy to get a service appointment when needed. Quick and thorough service. Very courteous and friendly staff. More

by pjpaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rickey
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