Crowley Ford Lincoln

Crowley Ford Lincoln
225 New Britain Ave
Plainville, Connecticut 06062

Sales: (860) 540-0958
Service: (860) 793-8886
Parts: (860) 793-8887

Manufacturers: Ford, Lincoln, Mercury, Service or Auto Body

Most Reviewed Employees
John Lloyd John Lloyd
Internet Sales
Dan Ciriello Dan Ciriello
Internet Sales Manager
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 4:00 PM


Service

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 8:00 AM - 2:00 PM


Parts

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 8:00 AM - 2:00 PM

Twenty-Four Month Rating: 3.8/5
17 Reviews
Crowley Ford Lincoln

Overall Score: 4 Star Rating3.8



About Crowley Ford Lincoln
Certified: Crowley Ford Lincoln
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Crowley Ford Lincoln has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



asitar
4/10/2012 10:38:55 PM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: many

My Review of Crowley Ford Lincoln:
I purchased a 2012 Lincoln MKT back in August of 2011, as an upgrade from the less expensive 2010 Subaru Tribeca that I had owned. Lincoln has outdone itself with the MKT Ecoboost model...it is the nicest vehicle I have ever driven, too many options to list, and rides like a dream. My husband's SUV costs double what my MKT cost, and he prefers to drive my Lincoln most of the time. I love the service department at this dealership and they have gone above and beyond to make sure that I am taken care of and that my car is taken of in a timely manner. Upon purchasing the vehicle I also had a fairly pleasant experience with the sales staff and finance person as well. I waited several months for this vehicle to come direct from the factory so I was very excited when it arrived just two weeks before my daughter was born.

With that being said, I am sorry to say that the problem with this dealership seems to be with the management. I returned to this dealership a few weeks ago to speak to my sales person about the refrigerated console that is in my MKT. I had ordered the console with the intention of using it for my two small children, both under the age of two at the time, for their bottles and snacks. Upon purchasing this vehicle and ordering the configuration with the console, I was never told that I would not be able to fold down the second row of seats when carseats are in place, in order to access my third row of seating. The whole point of selling my nearly new 2010 Subaru Tribeca and purchasing this vehicle was to upgrade my third row capabilites to accomodate my children and my parents. I understand that I should hold some responsibility in regards to ordering the console in my vehicle, but I also feel as though the management staff should share some repsonsibility of their sales staff not being properly trained on the different vehicle configurations and how they might affect the customer. I came into this dealership as a very pregnant woman, looking for a more spacious third row vehicle. Now I am left with an eight month old vehicle that I cannot use efficiently. I cannot access my third row at all when two carseats are in place in the second row, and placing one carseart behind the other is awkward and difficult to access with a baby in your arms. After attempting to use my third row on several occasions, and forcing my passengers to climb out of my trunk, I went back to the dealership hoping they would help me find a solution. I would like them to take this vehicle back at a fair price and sell me a new 2012 or 2013 without expecting me to put in another $15K+ after only eight months on the road and 4700 miles. After begging and pleading with my sales person it became obvious that the manager above him was not going to help me out and take any responsibility for my purchase. If Crowley had spent $15K training the sales staff on the vehicle configurations and high tech options, maybe I would not have to cough up the 15K plus now to fix my problem. I am willing to cough up 5-10K but I feel that the 18K they quoted me with such a short time on the road is crazy. I am also very disappointed that I had a heated conversation in the center of the dealership and the manager just stood off to the side and sat in his office instead of making a point to come over and speak with me. I own a business and I would never treat an unahppy customer that way. I also do not appreciate the fact that they made my salesman take all the heat from me and never once came over to diffuse the situation. Maybe some managers feel good about passing the buck to their employees, but I do not. I expect to be treated the way I treat my staff and customers so I will take my business to another dealership where management respects both their staff and customers.

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philport76
1/17/2012 12:11:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Ciriello

My Review of Crowley Ford Lincoln:
Dan was very honest upfront and sincere. He set forth with my budget in mind and got me into the best possible car for the price. Dan gave me several options and after talking with him I felt I was able to make the best selection with all the information I needed. He saw the process through completely and followed up with me after the sale to make sure the car was working for me. Jeff Tufano in the finance department was friendly and also attentive to detail. Crowley was not the first dealership I walked into but it was the last, Dan made the whole process from start to finish easy and enjoyable. I would not hesitate to recommend Dan and the rest of the Crowley staff to anyone in need of a car or truck and look forward to future purchases with the dealership.

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Response from: Crowley Ford Lincoln
Added: 3/26/2012 1:18:26 PM
Thanks for your positive review! I'll let both Dan & Jeff know that you were pleased with their professionalism. I'm glad you had a good experience with them here at Crowley!
Sincerely,
Jim Brooks
General Manager Crowley Ford

Shandy
1/4/2012 7:11:13 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve MacAskill

My Review of Crowley Ford Lincoln:
I went to several dealers in the few days while I was deciding what to do. I didn't know if I was going to buy now, and if I did, would it be new or used. Everywhere I went, the pricing weemed about the same, but I felt comfortable with Steve Macaskill. He took the time to help me get an idea of what my payments might be and other things in general if I decided to buy. When I made the decision to buy, I went right to Steve and Crowley. Steve and everyone at Crowley were just great. Thank you.

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Response from: Crowley Ford Lincoln
Added: 3/26/2012 1:17:33 PM
I am very pleased to hear that you had a positive service experience with Crowley. Thanks for sharing that in your review.

Sincerely,
Jim Brooks
General Manager Crowley Ford

raemae1
12/2/2011 4:16:57 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: do not know

My Review of Crowley Ford Lincoln:
Purchased a Lincoln MKX new from this dealer. I have had all of my service done only at this dealership. Many times I have had a problem but chose to overlook it. I finally have reached my limit. I was told an oil change wait would be less than 30 min. It took 2 hours. Every three thousand miles my wait for service has been an issue. My visit previous to this was for 30,000 mile maintenance. I made an appointment, only to arrive with my young son to be told I needed to leave the car all day with no way to return home. These are just two examples. On a positive note, each time I have brought the car in the correct service has been provided, but the wait has always been longer than promised and what service needed to be done had not always been communicated clearly. After this recent 2 hr oil change, i will be looking to bring the car elsewhere to be serviced.

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LWK26
10/27/2011 3:09:52 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Teodosio

My Review of Crowley Ford Lincoln:
My husband and I recently leased a Ford Escape from Crowley Ford. From the time we walked in and met Tony we felt comfortable. Tony spent time with us reviewing pricing for both leases and purchase, as well as finding us the perfect vehicle. At no time did we feel uncomfortable or pressured, and Tony was very patient in answering our questions, and showing us different options. When we picked up our vehicle, Tony spent time going over the car's features, as well as answering questions and scheduling our first oil change appointment. We want to thank Tony and the staff at Crowley Ford for a great experience and great service!

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Response from: Crowley Ford Lincoln
Added: 11/28/2011 4:12:05 PM
Thanks for your positive review! I'll let Tony know that you were pleased with his professionalism. I'm glad you had a good experience here at Crowley Ford!
Sincerely,
Jim Brooks
General Manager Crowley Ford

michellepalmer
10/25/2011 8:07:20 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony and Jim Brooks

My Review of Crowley Ford Lincoln:
Tony and Jim have been so helpful, working with us with our trade-in and also with the purchase of a new Ford Escape. I truly love the vehicle, and we really appreciate the service we have received. It was a pleasure doing business with them, and we have recommended this dealership to others and I'm sure we will to others in the future as well.

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Response from: Crowley Ford Lincoln
Added: 11/28/2011 4:09:04 PM
I am very pleased to hear that you had a positive service experience with Crowley Auto. Thanks for sharing that in your review.
Sincerely,
Jim Brooks
General Manager Crowley Ford

chrisd1
10/19/2011 3:22:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Teodosio

My Review of Crowley Ford Lincoln:
Tony and the dealership in general were very good to my wife and myself. We purchased two vehicles from Tony. After looking at other cars at different dealerships, The deciding factor was Tony and the staff @ Crowley Ford. I would HIGHLY recommend them they were very patient as we decided never pressuring us. After the sale Tony spent a great deal of time going over our vehicles with us even subsequent days after answering our questions syncing new phones etc.The whole dealership was very helpful from the managers to the service. They even let me look at my truck that came in inside out of the rain. Its the extra mile along with price that matters.

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Response from: Crowley Ford Lincoln
Added: 10/20/2011 1:46:03 PM
Thanks for your positive review! I'll let Tony know that you were pleased with his professionalism. I'm glad you had a good experience with them here at Crowley Ford!
Sincerely,
Jim Brooks
General Manager Crowley Ford

skidiver
10/18/2011 10:07:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: anthony teodosio

My Review of Crowley Ford Lincoln:
the salesman tony teodosio took the time and explained every detail to us.we are very happy with our new vehicle,and we love having the sync and the mytouch.we would absolutly refer crowley ford to anyone,and we were happy with our salesman and his managers

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Response from: Crowley Ford Lincoln
Added: 10/20/2011 1:44:55 PM
Thanks for your positive review! I'll our full team here know that you were pleased with their professionalism and your car buying experience.

I'm glad you had a good experience with all of us here at Crowley Ford!
Sincerely,
Jim Brooks
General Manager Crowley Ford



dolfan19
10/18/2011 8:46:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: dan,jeff,jim,tom

My Review of Crowley Ford Lincoln:
Great customer service! Very friendly,attentive and informative.I look forward to future dealings with this dealership! We were pleased with every aspect of our dealings with the salesman and management team. Keep up the good work!

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Response from: Crowley Ford Lincoln
Added: 10/20/2011 1:42:15 PM
I am very pleases to hear that you had a positive service experience with Crowley. Thanks for sharing that in your review.
Sincerely,
Jim Brooks
General Manager Crowley Ford


drivemodo
10/18/2011 1:39:33 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Helder, Jim

My Review of Crowley Ford Lincoln:
I was not happy with this dealership, I fled Gengras Lincoln to see if the grass was greener and I was horribly wrong. The service manager Helder, wasn't very knowledgeable about my car seemed more interested in selling me services that were recently done at a mucher higher price. During my wait I sat in their waiting area where I was told I had access to WiFi to finish some office work. Was unable to use the WiFi due to a website block that blocked what seemed to be every website under the sun. The building wasn't very clean, the bathroom looked like it hadn't been cleaned in weeks, the girl answering the phones was not very friendly. I packed up my suitcase and took my tablet to a McDonalds across the street and used their Free WiFi. Shortly after a phone call from Helder I returned to pick up my Lincoln, but not before they couldn't find my keys. While the search for my missing keys was in effect I had a chance to talk to a man claiming to be the General Manager, he was as unknowledgeable as my service advisor, yet he made me feel more uncomfortable then I already was. I have to question weather or not he was who he said he was because he may be certifiably insane. He rambled on about the building and the auto group it belongs for a few minutes and then disappeared after I was finale delivered my keys. So very displeased after my first visit I will continue to service my Lincolns at Gengras.

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