Crown Acura Richmond

I always have a good visit when I come here, Alton Trainum is my service rep, he is very good at his job. He explains everything very well & makes you feel like he listen to you & I really appreciate Trainum is my service rep, he is very good at his job. He explains everything very well & makes you feel like he listen to you & I really appreciate that. Well always come back for service because I feel very comfortable at this location. More

Chris Wren was phenomenal to work with very patient and detail oriented throughout the whole process of purchasing my 2025 RDX. detail oriented throughout the whole process of purchasing my 2025 RDX. More

My experience with Lauren in the Service department this week was fantastic! She listened to me and my concerns. She got my car in and out quickly because I needed to be on my way to a medical appointment week was fantastic! She listened to me and my concerns. She got my car in and out quickly because I needed to be on my way to a medical appointment. They had good communication about what they found and what they did on service to my vehicle. I would recommend Crown Acura. And I love my Acura MDX! Thank you to Shaun who was the sales person who I worked with earlier this year to make the purchase. More

Our experience was very good. The people were friendly and helpful with our new car. The people were friendly and helpful with our new car. More

Outstanding service. . The team is very knowledgeable and provides great service. I highly recommend them. . The team is very knowledgeable and provides great service. I highly recommend them. More

Jeff was very kind and the service was very thorough. I waited while my vehicle was being service and the facility is very accommodating. Thank you! I waited while my vehicle was being service and the facility is very accommodating. Thank you! More

We had an amazing experience from start to finish. We looked at several dealerships as well as Carmax and the service, professionalism and overall experience at Crown was hands down the best experienc We looked at several dealerships as well as Carmax and the service, professionalism and overall experience at Crown was hands down the best experience we had!! Darrel was our sales rep and he was fantastic. Anthony (believe he was the sales manager) and Shaun (finance manager) were also amazing!! More

Amazing customer service and loyalty to repeat customers. I have leased 5 different vehicles and they make it easy! I have leased 5 different vehicles and they make it easy! More

Courteous and knowledgeable adviser. Efficient check in & out. Service was professional and thorough. Completed within expected timeframe. Efficient check in & out. Service was professional and thorough. Completed within expected timeframe. More

Customer focused, polite and responsive. They let you know that your needs are their priority and then respond accordingly. They let you know that your needs are their priority and then respond accordingly. More