Crown Acura Richmond

Appreciate the up front pricing and realistic time expectations, I don’t feel pressured to get add on services, if that changes I’ll take my business somewhere else expectations, I don’t feel pressured to get add on services, if that changes I’ll take my business somewhere else More

Lovely drealership, friendly staffs, nice cars. I drove 3hrs for a used car and it was worth the drive, I had great recommendations for food places after the paper work I had a nice and friendly I drove 3hrs for a used car and it was worth the drive, I had great recommendations for food places after the paper work I had a nice and friendly chat with the staff 10/10 I would highly recommend. More

Most friendliest workers I’ve ever had the pleasure of doing business with and the easiest car buying experience for me to date and all of this on a Saturday at that. doing business with and the easiest car buying experience for me to date and all of this on a Saturday at that. More

They were extremely patient as I figured out what needed to be done to get my car sell-able and gave me a great offer. I went with them and if I have to buy a car I'll be hitting Josh up for it! to be done to get my car sell-able and gave me a great offer. I went with them and if I have to buy a car I'll be hitting Josh up for it! More

Our service appointment was at 1:30. We were done before 2:30. The service tech was AMAZING. He took time explaining everything. We were done before 2:30. The service tech was AMAZING. He took time explaining everything. More

The salesman Kedon Glidewell, the finance Manager Kevin Johnson and others that I had contact with were very professional and made my purchase stressless. Thank you Johnson and others that I had contact with were very professional and made my purchase stressless. Thank you More

The dealership has a knowledgeable staff and excellent salesperson and the service is top notch salesperson and the service is top notch More

Quick response to questions and concerns and resolved all issues quickly and retuned my car. Wiley was great in answering questions and getting the work done issues quickly and retuned my car. Wiley was great in answering questions and getting the work done More

Despite a mix up on the day of the appointment, they worked me in at the time I was originally expecting the appointment to be and took care of my car. The gentleman who took care of me was very courteo worked me in at the time I was originally expecting the appointment to be and took care of my car. The gentleman who took care of me was very courteous, friendly and knowledgeable. I appreciated the attention to detail he provided. The Service Manager also came and introduced himself and explained the results of the extra service I had requested, which was greatly appreciated. More

The General Manager, Matt Perry, went over and above to solve a situation that was out of their control. When we approached him with our concerns he immediately addressed them and it was resolved quickly a solve a situation that was out of their control. When we approached him with our concerns he immediately addressed them and it was resolved quickly and to our satisfaction. Matt is customer focused and extremely professional. He is a valuable asset to Crown Acura. More