Crown Dodge Chrysler Jeep RAM - Service Center

Brittanye Muschamp rocks! The general attitude within the Crown service department is less than personal. The staff are friendly, but don't follow-through. Given the weather The general attitude within the Crown service department is less than personal. The staff are friendly, but don't follow-through. Given the weather circumstances, I was seriously concerned about waiting another day to retrieve my Jeep that was in for 4 recalls. Brittanye met me for my vehicle check-in the night before my appointment, offered me a rental so that my wife and toddler didn't have to follow me down from Santa Barbara repeatedly, then ADDITIONALLY followed-up to make sure I could not only pick up my Jeep, but also return the rental through after-hours support before the big storm is expected to hit. I couldn't possibly ask for better customer service. More

The Best Possible Service In a perfect world, new automobiles would never need updates or have factory recalls. However, because ALL vehicle manufacturers have them, the best In a perfect world, new automobiles would never need updates or have factory recalls. However, because ALL vehicle manufacturers have them, the best you can hope for is to work with a dealer who has the highest possible competence and integrity in fixing these situations when they occur. Crown Dodge's service department exemplifies this highest level of competence and integrity. I recently needed to a factory-required update to my Dodge Ram. My schedule was very tight for getting this done and leaving on a trip. As always, Robert, Isabelle, and Terry handled my every need. They took my truck in immediately, provided an alternative vehicle to temporarily use, and had my truck ready for my trip the next day. You simply can't ask for any more efficient, more professional, or more pleasant people to deal with. More

Took my 2012 Dodge Challenger in for a Recall appointment After getting a quick appointment for my car my car was returned, dirty, scratched and the steering wheel and seat had been readjusted. Also, my lef After getting a quick appointment for my car my car was returned, dirty, scratched and the steering wheel and seat had been readjusted. Also, my left front tire got a low pressure warning half way home. When I went to the garage later it smelled like oil so I opened the hood and noticed some oil on the engine cover. When I touched the cover it fell off. I turned it over and found that the foam had been turnout and replaced. I then decided to look around the engine and saw that one of the electrical plugs were not attached correctly. And to top it off there are fresh scratches on the side near the hood. I had just spent the past weekend dealing the car and there were no scratches where there are now. I have sent an e-mail to dodge and I am waiting to hear back form them. Sincerely, Brett A. Fuchs More

Best Possible Treatment "Since purchasing my 2014 Ram Truck from Crown, I could not ask for better treatment from their service department. Terry, Robert, Isabel (and Brit "Since purchasing my 2014 Ram Truck from Crown, I could not ask for better treatment from their service department. Terry, Robert, Isabel (and Brittanye) have repeatedly gone out of their way to provide excellent mechanical help and the best possible customer service. I've found all of them to be honest, professional, highly competent, and consistently expressing high integrity. This has held true for everything from occasional phone calls, to routine services, to fixing recall items. As someone who is not mechanically minded, I'm at the mercy of service departments, who could easily take advantage of me if they chose to. Without exception, I've received the best possible treatment, and I feel that my trust in Crown Dodge's service department has been well placed. PDW Ventura More

Customer Service Happy Ending!! I had taken in my car a week ago and had not that great of an experience starting out. Long story short, I went in there not ready to be rude ( beca I had taken in my car a week ago and had not that great of an experience starting out. Long story short, I went in there not ready to be rude ( because that gets you no where) but I simply started talking to a gentleman name David. He had approached me and kindly asked "what was wrong " ,and sounded truly concerned . So I calmly let him know my frustration and my problems . Within minutes I was sitting at his desk , and He took care of me right away . He let me know he would get my car fixed and looked at right away but I was not going to have my car till the following day so he kindly offered a free rental ! He promised me my car would be ready the following day, and I received a phone call by 830 am and him telling me my car was ready for pick up and he made me a key and my car was getting washed !! I work in Sales and Customer Service industry and I truly feel like He was amazing ! David Weber Head of Service department truly and genuinely took care of me and made me feel like I was listened to and my concerns were important to him. Thank you David at Crown Dodge !! I appreciated my experience! More

Hoping to turn a negative experience around To those interested, this is a review still in process, the final rating and experience will be posted at the conclusion of my discussions with the de To those interested, this is a review still in process, the final rating and experience will be posted at the conclusion of my discussions with the dealership. I am starting with three stars because I see from previous posts that the dealership is making an effort to correct matters with other customers' issues and I would like to give them the benefit of the doubt until I have reason to state otherwise. My issue pertains to my negative experience with the service department, in particular how I was given false information, How after paying $995.00 ransom my car was worse off than how it was when I brought it to them, how no one "had authorization" to address the matter on the Saturday I was there, and how telephone calls the following Monday with the Service Director were fruitless and in my opinion full of cover up. Thank you for reading, I hope I have some positive news to share soon. **(update 8/5)** I'm pleased to share that I have been MORE than fairly taken care of by the dealership. Keep in mind these companies are made up of teams of people, and individuals can make mistakes (I know I've made my share). A company's true character comes out in how they deal with such mistakes, and I can say that in my case, Crown Dodge showed genuine good character when I had the chance to talk to Terry Vasquez, their go to person for having your concerns addressed. If I end up in the market shopping for another car I would prefer to buy here than another dealership, confident in knowing that if for some reason things aren't right, they'll fix it. Good luck to the rest of you More

Best service I've had in awhile The fantastic customer service started the second I arived. Then the mechanic listend to everything I had to say about what I had done to resolve the The fantastic customer service started the second I arived. Then the mechanic listend to everything I had to say about what I had done to resolve the issue already and what I believed would fix it. They gave me an accurate time frame and price. In the end it was exactly what I said and that's what they did. They didn't try to tell me I needed other services, which is something I hear a lot being a woman. If there is ever another problem I can't fix alone, I will be back to Crown Dodge in a heart beat! More

Update to my review below: Service center called and fixed the dent in my door. Dave Weber is a class act and very personable and knows how to provide great customer service. So all in all, I would go fixed the dent in my door. Dave Weber is a class act and very personable and knows how to provide great customer service. So all in all, I would go back and use the service center again. One rude person doesn't represent the entire dealership. Stay away from the service department! They are slow, rude, lack customer service skills. After I spend close to $40,000 on a car from Crown, I was told I'd get 2 years of maintenance. FALSE. You get 4 services, so if you use those up in one year, that's all you get. They call you, hound you, to get go in for service every three months so you can use your services quicker than the 2 years. Also, the courtesy wash is a joke. I ask every time if I will get the courtesy wash, and they say yes. Each time they call me and tell me the car is done, I confirm if the wash was done, they say "Its getting washed as we speak." When I show up, do you think it's washed? Never. FOUR times the same thing happened, and by the time you pick up your car you just want to leave the place and not wait for the wash. MY LAST STRAW was when I took my car in a few weeks ago and it was given back to me damaged all down the side, scraped and dented. The service technician even wrote me a note saying that my car was perfect coming in and that it was damaged at Crown. But, GEORGE says he will review the "cameras" and get back to me. What do you know, the cameras don't show that my car was damaged so they wont fix it. Do you think they'll show me the cameras? Of course not. How can a huge company like Crown not be able to pay out a few hundred to fix a customers car that spent close to 40,000 to buy a car there? Stay away! Go to another Dodge dealership! More

Worst sales experience ever - we tried but didn't end up buying at Crown. But still....If you're gonna buy a Dodge, make sure you have a good alternative for service besides Crown Dodge. I tried their se up buying at Crown. But still....If you're gonna buy a Dodge, make sure you have a good alternative for service besides Crown Dodge. I tried their service department today, and wasn't pleased. then I discovered that after my unpleasant experience, their service department (which was unable to perform the warranty service my car needs) found the time to put a Crown Dodge license plate cover on my car without my permission. I took it off immediately. Now I'm wondering what to do with the license plate cover. Any ideas? More