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Crown Lexus
Ontario, CA
688 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 688 reviews
September 16, 2024
Exceptional Service! Cristian Gonzales was our salesman and was professional and helpful. He made our experience with Crown very satisfying. Also Donnie Sizemore and Stev Cristian Gonzales was our salesman and was professional and helpful. He made our experience with Crown very satisfying. Also Donnie Sizemore and Steven Sussman were very helpful. I highly recommend the dealership. More
by chiqui3
Employees Worked With
Cristian Gonzales, Donnie Sizemore and Steven Sussman
September 09, 2024
The place is clean and the salesman Frank. was awesome and helpful. Finance people were equally helpful and clear in their explanations . I t was a smooth buying experience. was awesome and helpful. Finance people were equally helpful and clear in their explanations . I t was a smooth buying experience. More
by Ebaguio520
Employees Worked With
Frank and the 2 Finance personnel are whose names escape me now
September 08, 2024
Terrible Experience with Crown Lexus – Dishonest and Unprofessional I recently purchased a used car from Crown Lexus, and the entire experience was nothing short of a nightmare. There were several ma Unprofessional I recently purchased a used car from Crown Lexus, and the entire experience was nothing short of a nightmare. There were several major issues that made this purchase one of the worst I've ever encountered: Hidden Charges: I was charged for an extra item called "Complete Theft" without it ever being disclosed during the negotiation. This charge was added on top of the final agreed-upon price, and I only found out after I double-checked the invoice later. When I returned to the dealership to ask about it, the staff was incredibly rude and dismissive. Instead of addressing the issue professionally, they had the audacity to ask if I was there to argue. Only after I demanded to speak with the manager did they change their tone, but by then it was too late—I was already frustrated beyond words. Overcharged Sales Tax: On top of the hidden fees, they also overcharged me on sales tax by a few hundred dollars. Had I not reviewed the invoice carefully, they would have gotten away with it. It took them over two months just to refund the difference in sales tax. This level of incompetence is shocking for a dealership that is supposed to represent the Lexus brand. Poor After-Sales Service: The salesperson who sold me the car was incredibly unprofessional once the deal was done. I had pending items under the due bill, and every time I asked for an update, I was ignored. He would promise to call me back but never did. It was clear he was only interested in the sale and had no concern for after-sales customer service. For a Lexus dealership, I expected a high standard of service and professionalism, but what I got was the complete opposite. I would never recommend Crown Lexus to anyone looking for a car. Save yourself the headache and avoid this dealership at all costs. More
by IG0780
Employees Worked With
Ray Rasooli, Vincent Foglie
