Crown Lexus - Service Center

This was my first visit for service to Crown Lexus. I will return. My service consultant was Tom Ryan. He was very helpful and knowledgeable. The Starbucks coffee machine and the ice cold bottles of w will return. My service consultant was Tom Ryan. He was very helpful and knowledgeable. The Starbucks coffee machine and the ice cold bottles of water were a nice touch. The work on my car was done on-time and the car was washed to a beautiful shine. Very nice touch. More

I drove from Whittier for service at Crown Lexus and it was worth it. I have dealt with Tom Ryan at a different dealership and I followed him to Ontario. I feel secure that he will tell me what I need an was worth it. I have dealt with Tom Ryan at a different dealership and I followed him to Ontario. I feel secure that he will tell me what I need and don't need. Everyone that I came in contact with at this dealership was friendly and helpful. I had been told I needed brakes asap when I had the oil changed at another agency. Here I was told that they were still OK and could wait until the next oil change or longer. Along with the friendly people, nice facility and good coffee, my dirty car came home clean.. Thanks and I will make the drive again. More

Tom Ryan was outstanding as usual and the reason I went there for dependable honest service. Crispy Creme donuts, Cappuccino, snacks and drinks welcomed. They washed the inside of my car with oil change to there for dependable honest service. Crispy Creme donuts, Cappuccino, snacks and drinks welcomed. They washed the inside of my car with oil change too. Very much liked that. Overall very good experience, and with Tom there it can only get better. More

It was my first time at this dealership so I was a little apprehensive. The service was great and Tom Ryan really made me feel at home and comfortable. He took the time to explain in layman's terms what was apprehensive. The service was great and Tom Ryan really made me feel at home and comfortable. He took the time to explain in layman's terms what was needed on my vehicle.He did not make me feel rushed or pressure. I am very happy and impressed with this dealership and will drive the extra miles to have my vehicle serviced in Ontario instead of Glendora where I reside. I will however ask for Tom Ryan as he was very good and knows his work. More

Tom is a consummate professional in his position @ Crown Lexus....After having spent 25 years at Longo Toyota, of which I had been his customer with my 07 Prius for 5 years, and before that with my other To Lexus....After having spent 25 years at Longo Toyota, of which I had been his customer with my 07 Prius for 5 years, and before that with my other Toyota vehicles, I was very sad to see him leave Longo, but very happy he ended up at Crown Lexus, which is much closer to where I live....He invited me to bring my Prius over to Crown for service....The service experience was much more personal and less rushed than at Longo Toyota...After the service, the car was treated to a hand wash and tire dressing, and looked great...Am definitely recommending my Toyota and Lexus friends to take their vehicles to Crown Lexus for a fantastic service experience...... More

They were great! Very helpful, answered all my questions and finished my service very quickly. It was also a welcoming environment I felt comfortable sitting and waiting in. and finished my service very quickly. It was also a welcoming environment I felt comfortable sitting and waiting in. More

Friendly service and great atmosphere! I got my car back Friendly service and great atmosphere! I got my car back in the promised time. I received recommendations and notifications of upcoming repairs and Friendly service and great atmosphere! I got my car back in the promised time. I received recommendations and notifications of upcoming repairs and maintenance so that I may plan for it financially. More

I took my car into service here to see Tom Ryan. I couldn't be happier with the customer service, quality and pricing. Everything was completed on time and well above my expectations. Tom Ryan is supe couldn't be happier with the customer service, quality and pricing. Everything was completed on time and well above my expectations. Tom Ryan is super friendly and always keeps me up-to-date on my vehicle status. He is honest and fair and a great representation of what Crown Lexus is. I have always recommended this dealership to my friends and family and always will! More

My experience was great. The staff, especially Tom Ryan were very friendly. My car was ready in a timely manner and the quality of service {i.e. oil change, tire rotation, etc.} was excellent. I'll be com were very friendly. My car was ready in a timely manner and the quality of service {i.e. oil change, tire rotation, etc.} was excellent. I'll be coming here from now on to have my car taken care of. More

50% Markup on parts on their service + Bad Attitude? 50% Markup on parts on their service + Bad Attitude? Crown Lexus just replaced front brake and disc on our RX330 '04 today. They charged us $98 for 50% Markup on parts on their service + Bad Attitude? Crown Lexus just replaced front brake and disc on our RX330 '04 today. They charged us $98 for pads kit, $165 each on brake disc, and $251 labor. A year and half ago, another dealer charged $65 for pads kit and $221 labor. Crown Lexus seems to markup price on parts on top of the labor they already make. Be aware of their part's price on your next major services. BTW, last Saturday must be a bad day for them for something, both the service attendant and consultant's attitude were sloppy and impatient. Our previous experience with Crown wasn't as bad as last Saturday. More