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Crown Nissan of Decatur

Decatur, IL

Overview
Reviews
4.6
367 Reviews
Out of all the Decatur Nissan dealerships and other dealers throughout Illinois, Crown Nissan of Decatur continues to be a go-to place for car shoppers. Prior to 2013, we were known as Miles Nissan, and although our name changed, our dedication to our customers remains the same and we still put each and every one first. It is our mission to deliver first-class products, top-notch service and an excellent customer experience, which we strive to do at all times. Additionally, we have a phenomenal lineup of new and used cars for sale in Decatur, including fresh late-model pre-owned. At Crown Nissan of Decatur, our wide selection of outstanding cars will meet your every need. In addition to selling cars at our Decatur Nissan dealership, we try to give back to the community by hosting local events for organizations and making donations. Over the last few years, we have sponsored events for the Decatur Blue Festival, Meridian Foundation for Education, Mt. Zion Foundation for Education and Decatur Park District Junior Golf. We've also helped raise money for several local schools in the area in order to provide much-needed equipment for their athletic and scholastic departments. If you want to view new Nissan cars for sale in Decatur, Crown Nissan has a wide variety of models that will suit buyers with different tastes. From trucks like the 2024 Nissan Titan to midsize cars like the 2024 Nissan Altima, there are several unique models you can choose from. We also have a collection of used Nissan cars for sale that may fit what you're looking for in our pre-owned inventory, which features a range of makes and models. From one-owner vehicles to certified pre-owned models, we have numerous high-quality cars available for purchase. We even offer Nissan financing at an affordable price, so you can get the car that best suits you. Aside from our used car selection, we have a wonderful service department for those in need of car repair in Decatur. Our team of trained technicians are certified to repair all makes and models, including both new and used cars, trucks, and SUVs. We also only use OEM Nissan parts to ensure your car is properly repaired. For first-rate service in Decatur, Crown Nissan is your one-stop shop. Customer satisfaction and respect are two things that are very important to us at our Decatur Nissan dealership, and we make sure both our employees and customers are always treated fairly. If you're in search of new Nissan cars for sale in Decatur and want to work with a dealership that truly cares about its customers, contact us at Crown Nissan of Decatur and we will be sure to help you get what you're looking for.
Contact Dealership

165 W Pershing Rd

Decatur, IL

62526

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Showing 367 reviews

June 28, 2026

Text the number for service didn't hear anything back. Finally called after 20 minutes. When they said vehicle was done showed up to pay and took them 8 minutes to find the ticket More

by pdoyle1978
Recommend Dealer
No
Employees Worked With
Amber
Report | Print
Jun 29, 2026 -

Crown Nissan of Decatur responded

We appreciate you sharing your feedback regarding your recent service visit. We understand your concerns about response time to messages and the delay experienced during the checkout process. Our team values timely communication and an efficient pickup process to ensure a smooth overall experience. Please reach out to Charlie Cloyd at 217-872-5748 so we can review your visit and assist you further.

June 27, 2026

Very pleasant and courteous The atmosphere was comfortable and LJ was mannerly and not pushy which I appreciate More

by JLHUTTES
Recommend Dealer
Yes
Employees Worked With
LJ Barbee
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Jun 29, 2026 -

Crown Nissan of Decatur responded

We are grateful for the kind words and for taking the time to share your experience with us. It is wonderful to hear that the atmosphere felt comfortable and that LJ made your visit a pleasant one. A pressure-free, respectful experience is exactly what every customer deserves, and we are glad that came through during your visit. We look forward to welcoming you back to Crown Nissan of Decatur whenever you need us.

June 26, 2026

Provide great feedback via texts & always complete work in a timely manner And always courteous! More

by antler634
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Jun 29, 2026 -

Crown Nissan of Decatur responded

We greatly appreciate your kind words and are glad to hear that your experience has been consistently positive. Timely communication, quality work, and courteous service are things we genuinely strive for with every visit, so it means a great deal to know that has been your experience. Thank you for trusting us with your vehicle, and we look forward to continuing to serve you well.

June 26, 2026

My experience was great! Everyone took care of me good! Everything was done that was asked! More

by jmp1995
Recommend Dealer
Yes
Employees Worked With
Amber, Charlie, and Steve!
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Jun 29, 2026 -

Crown Nissan of Decatur responded

Thank you for sharing your experience with us! It is genuinely rewarding to hear that our team took great care of you and that everything you needed was handled. We appreciate you taking the time to leave this feedback, and we look forward to welcoming you back whenever you need us.

June 26, 2026

Great job done, all inspections were made for service. Thanks for the service done on my car. More

by offeidanny63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know their names
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Jun 29, 2026 -

Crown Nissan of Decatur responded

We are thrilled to hear that your service visit went so smoothly! Thorough inspections are an important part of what we strive to deliver with every appointment, and it means a great deal to know that came through in your experience. Thank you for taking the time to share your kind words, and we look forward to being there for you and your vehicle whenever you need us.

June 24, 2026

Oil change. Was timely and professional. In and out and was quickly done with great attention to my car. More

by shawn.turner
Recommend Dealer
Yes
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Jun 25, 2026 -

Crown Nissan of Decatur responded

Thank you for sharing your experience with us! It is great to hear that your oil change was handled in a timely and professional manner, and that our team took great care of your vehicle. We truly appreciate your trust in us and look forward to serving you again in the future at Crown Nissan of Decatur.

June 23, 2026

I rate it at a 2 because it felt dishonest what happened with the extended warranty. More

by kamekalynn77
Recommend Dealer
No
Employees Worked With
Chris
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Jun 24, 2026 -

Crown Nissan of Decatur responded

Thank you for sharing your perspective with us. We aim to ensure every customer feels informed and comfortable throughout the purchasing process, and we appreciate feedback that helps us better understand where expectations may not have aligned. Your comments are important to us, and we value the opportunity to continue improving the experience we provide. If you would like to discuss your concerns further, please contact Ryan Grinestaff at Rgrinestaff@crownnissandecatur.com.

June 23, 2026

They were friendly, organized, efficient They also know what they are doing and talking about More

by jesse_adrian81
Recommend Dealer
Yes
Employees Worked With
Amber Jesse
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Jun 24, 2026 -

Crown Nissan of Decatur responded

We are grateful for taking the time to share your experience with us, jesse_adrian81! Hearing that our team came across as friendly, organized, and efficient is truly meaningful, and we are glad their knowledge and expertise made a positive impression during your visit.

June 23, 2026

Very friendly and very efficient Staff was amazing and the service was very knowledgeable. Amen More

by TMKAT5
Recommend Dealer
Yes
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Jun 24, 2026 -

Crown Nissan of Decatur responded

Thank you for your wonderful feedback! It means a great deal to know that your experience with our team was friendly, efficient, and knowledgeable. We truly strive to provide that level of care and expertise with every visit, and it is great to hear that it made a positive impression on you.

June 21, 2026

They helped put my worries about my tire at ease, found the problem, and patched my tire with barely any wait time. More

by sgsewell34
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Jun 22, 2026 -

Crown Nissan of Decatur responded

We are happy to hear that your visit went so smoothly! Dealing with tire issues can be stressful, and it is great to know that our team was able to quickly identify the problem and get you back on the road with minimal wait time.

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