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Crown Toyota
Decatur, IL
43 Reviews
Crown Toyota is a dealership dedicated to delivering excellent cars, trucks and SUVs to the community of Decatur. Open for over 29 years, our Decatur Toyota dealership has become a top destination for those seeking new and used cars for sale within Illinois. Our number one priority has always been our customers and we diligently work to make sure they are completely satisfied with their service at our dealership. We treat them like family and value the relationships we've built with each one. Crown has always been and always will be a Decatur Toyota dealership you can trust when it comes to all of your car needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 43 reviews
October 07, 2015
Unhappy Trader after the sale. I researched online and saw they had a used truck I was interested in. I had a truck to trade in. I emailed a salesman, describing my truck, with phot I researched online and saw they had a used truck I was interested in. I had a truck to trade in. I emailed a salesman, describing my truck, with photos. I also told him the payoff figure on my trade. Since this was a 2 1/2 hour drive for me, I wanted to be sure we had a pretty solid deal before I made the drive. The salesman, Bryan Virgin, assured me we did. I drove there, and after some negotiating, we struck a deal. (I did agree to pay them an addition $400 for a minor cosmetic flaw on the bed of my truck.) I gave them my truck, the title WITH LIEN INFORMATION TYPED CLEARLY ON THE FACE, and paid them the difference via credit card. Research showed they sold my very clean trade within two days. Fast forward 30 days, and I research and see that they have not payed off my loan. I email them, and later get a phone call from Mike Hill, who proceeds to tell me they have no intention of paying off my loan, and he further accuses me of deceptive practices during the deal. He says they were unaware of the lien on my trade. He later reads and admitted that I did explain the payoff in my emails, but he said that I still did not disclose it "enough." I tell him I have no intentions of paying the loan off, so he offers to take back the deal, and trade trucks back. I agree. He calls back later, and rescinds this deal; they have already sold my trade. I tell him to get my truck back, he says they cannot, and continues to tell me they will not pay off the loan, and continues to accuse me of doing this "on purpose" to "set them up" and "leave them hanging." I pointed out to him that they, as a car dealer, are the professionals, and should know what a lien on a title means. He continued to accuse me of being underhanded, and trying to pull a fast one on them. He was very rude, unprofessional, and uncaring. He even said to me "Look, I wasn't part of your deal, I don't care if you got a great deal or a xxxxty deal, it doesn't matter to me." WOW! What a way to represent Crown Toyota Scion. He really doesn't care; that is my problem. They made a deal deal with me, they accepted all the paperwork, and now want to blame me, and say I was underhanded and deceitful. I am not car dealer by trade; they are. They should know what they are doing. Now, they refuse to fix this. So, they have sold my truck to another unsuspecting third party, who will be unable to register or license the truck due to the lien. I have registered and licensed my truck, but have the threat of the old loan hanging over my head. This is their problem, and if any errors were made, they were made on their part, but they refuse to step up and correct the situation. They are unprofessional, to say the least. More
by Unhappy Trader
Employees Worked With
Bryan Virgin, Chad, Mike Hill
July 28, 2013
My fiancé and I went to Crown Toyota just to look at 4 Runners. We were greeted by Tamer Gerges. He was extremely friendly and very attentive. He always wanted to make sure we were comfortable (you won' 4 Runners. We were greeted by Tamer Gerges. He was extremely friendly and very attentive. He always wanted to make sure we were comfortable (you won't leave thirsty). He showed us a few 4 Runners, but we were set on a white one. He took us in to check other dealership's inventory. Once we went inside, we saw a Mercedes C300. Long story short, we traded in our car (for a pretty fair deal) and left with the Mercedes. Tamer was definitely the most friendly employee that we dealt with, and I would recommend this dealership. I feel we got a great deal! We will definitely go back in the future. -Mr. & Mrs. Chambers More
by MRappisi
Employees Worked With
Tamer Gerges
February 02, 2012
Went to Crown Toyota looking to purchase a new vehicle. Greeted nicely by the sales staff. Spoke with Steve Walden, sales manager, he gave me and my wife a great presenation on the Avalon. Steve was very k Greeted nicely by the sales staff. Spoke with Steve Walden, sales manager, he gave me and my wife a great presenation on the Avalon. Steve was very knowledgeable about the Toyota line of vehicles. Steve has taken care of many people in the past, including my sister and best friend. Both of them told me, that Steve gave them great service and a great price. Steve Walden knows how to take care of people when need a new vehicle. Why go anywhere else but Crown Toyota. Michael Spencer Clinton, IL More
by Mike Spencer
Employees Worked With
Steve Walden
