Culver City Volvo Cars

I always receive exceptional customer service whenever I get my car serviced at Culver City. get my car serviced at Culver City. More

After purchasing a certified pre-owned Volvo, I was promised a second key (apparently that’s a guarantee with CPOs). However, they did not have one bit promised to mail me one. I said I live hours away promised a second key (apparently that’s a guarantee with CPOs). However, they did not have one bit promised to mail me one. I said I live hours away, are you sure? The salesman said, “no problem. I’ll mail it tomorrow.” Weeks go by with no key. I made various attempts to contact them via text, phone, and email, and after two weeks, had the key mailed.The dealership finally mailed it out. However, it was blank and needed to be programmed. I calmly got in touch again, and asked why it wasn’t given/programmed when I was there. I received no response other than to visit my closest Volvo and they would reimburse me. I asked if they could simply pay the closer dealership, but they refused. After scheduling an appointment with Westlake Village Volvo, which is much nicer and more friendly, I emailed the general manager Khristopher Garwick the invoice for reimbursement. No response. I follow up a week later. No response. I email the finance department. No response. I email the business office. No response. It’s been a month. Terrible experience and I’ll be reviewing on every platform possible. Small claims court here we come. More

1. easy to schedule service promptly. 2. Josh who checked me in was great friendly informative 3. System with Lyft was seamless. 4. Service was done quickly. 5. 10 out of 10. checked me in was great friendly informative 3. System with Lyft was seamless. 4. Service was done quickly. 5. 10 out of 10. More

Service was quick and good and I have zero possible complaints. Great dealership to use. complaints. Great dealership to use. More

My new XC40 is amazing, the black on black is so beautiful Tony, Bryant and Kervin were so helpful with everything thank you all so much!!! beautiful Tony, Bryant and Kervin were so helpful with everything thank you all so much!!! More

Thank you Tony, Arlene, and Victor, for providing excellent customer service. You went over and above, and we are so happy with our new XC60. Not only did you offer a fair and competitive price, but excellent customer service. You went over and above, and we are so happy with our new XC60. Not only did you offer a fair and competitive price, but the level of service and professionalism was truly top-notch, and you made the whole process as seamless as possible. You made sure that everything was clear and easy to understand with the lease and followed up the next day to ensure we were pleased with our new car. This is why we keep coming back to Culver City Volvo. Thank you for providing exceptional customer service. More

Tony found me a car that fit my exact specifications over email. By the time I went to pick the car up at the dealership it only took 10 minutes in finance and a quick test drive around the block. Stage team email. By the time I went to pick the car up at the dealership it only took 10 minutes in finance and a quick test drive around the block. Stage team was warm and efficient. Best and fastest experience I’ve ever had leasing a car. AND (!) car is gorgeous. More

We've been bringing our XC40 here for servicing for a few years and the guys are always very friendly and communicative. Thank you to Josh Harris for being super helpful during our last experience and making years and the guys are always very friendly and communicative. Thank you to Josh Harris for being super helpful during our last experience and making sure our vehicle was fixed right away. More

Bryant was amazing he delivered the car to my house and was able to go over all the features of my new with me and was so patient was able to go over all the features of my new with me and was so patient More

Bryant! ! Thank you so much for all that you did for me with my new car and helping me get hooked up on the Volvo cars app ! Thank you so much for all that you did for me with my new car and helping me get hooked up on the Volvo cars app More