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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

August 31, 2024

Purchased a Sportage with the help of Jon Ward. Jon was completely knowledgable and has a knack for explaining the many features of the car to non technical seniors. He was a real pleasure to ta More

by donkuehnle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jon Ward, Susie Green
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June 29, 2024

We've purchased many cars over the years and this is the most honest dealership and best car buying experience that we've ever had! More

by Allysharon57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland, Mike (Bart) Bartlet
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Aug 15, 2024 -

Cumberland Kia responded

We can thank you enough for your continued support

August 24, 2023

Very happy with service, people are polite, vehicle was fixed on time. They honored warranty. More

by SRANDY0
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you for leaving such a lovely review about your experience with Cumberland Kia! It warms our hearts to know that the service people in our dealership were polite and that your vehicle was fixed and warranted on time. We strive every day to exceed the level of customer satisfaction our valued guest deserve, and we are thrilled when you take the time to give us some feedback that confirms we are meeting these standards. Our staff is dedicated to making sure each guest drives away happy; it’s why we get up every morning! We hope you come back again soon and look forward to seeing you next time.

August 23, 2023

Everyone there was extremely nice. They fixed a recall I didn’t even know about and changed my oil. More

by WSMITH6054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Hi there, thank you so much for taking the time to review your experience with us at Cumberland Kia! We are thrilled to hear that everyone you encountered was extremely nice, and that we were able to help take care of a recall repair for you. We strive to make each visit memorable and that means something different to everyone. We appreciate you giving us the opportunity to provide the exact experience you deserve. Thank you again for your kind words - we hope to see you again soon!

August 23, 2023

Best experience ever, fast and got it done in a timely manner! Will definitely be back! More

by Daylyn Martin
Recommend Dealer
Yes
Employees Worked With
Jason Bohannon
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Aug 26, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia! We are thrilled to hear that you had a great experience and are glad that we could get everything taken care of quickly. We strive to give each of our customers the best possible service, so it's great to hear that reflected in your review. We look forward to your next visit and are always here if you need anything else from us in the meantime. Thank you for being a loyal customer!

August 22, 2023

Quick and looks great. Easy to set up an appointment. I highly recommend using them. More

by snjones1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you for taking the time to review. It's music to our ears whenever we hear how quickly and easily people are able to find and schedule services with us. We strive always to make it a smooth process and are thrilled that we made your life just a little bit easier. Your five-star rating is much appreciated and we look forward to serving you in the future!

August 21, 2023

They were very nice and very informative and friendly and did the work very quickly More

by elscarb2@frontier.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you for taking the time to share your experience at Cumberland Kia. We greatly appreciate that you chose us to take care of your needs and are delighted to hear that we were friendly, informative, and efficient. Something we always strive for here at Cumberland Kia! Your positive reviews like this are what motivate us to keep providing top-notch service. We hope that your recent visit only embraces a long relationship between you and our team here at Cumberland Kia. Thank you for your support and for sharing your compliments with us!

August 20, 2023

visited dealership for a vehicle service recall. Had an appointment. was very pleased with their prompt and professional service. I do not remember the name of the service technician but he was kno More

by CHRISR413
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
u look up who your employee was that handled my appointment
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Aug 26, 2023 -

Cumberland Kia responded

Thank you for your kind words about our service and staff! We truly appreciate when our customers take the time to recognize our team members. Our goal is to always provide prompt, professional, and friendly service. It sounds like we achieved that during your appointment and I'm glad that you felt respected and well-represented. We hope that you choose Cumberland Kia again in the future, should you have any car related needs. Have a wonderful day!

August 20, 2023

The time to replace a simple part was longer then I had anticipated especially with my arrival time More

by srhfletch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you for the five-star review, and we're glad to hear you had a positive experience with us at Cumberland Kia! We regret that your service took longer than expected due to the necessary replacement of a part, but we're glad that otherwise it was satisfactory. We appreciate your patience as we worked hard to make sure your vehicle was in tip-top shape. Please contact us if there's anything else we can do for you now or in the future. Thank you again for choosing Cumberland Kia.

August 20, 2023

Excellent service. Friendly people. Informative. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. More

by JSWANBECKJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 26, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to share

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