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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

July 12, 2023

Lucas is very professional and friendly, he always makes sure we are happy when we leave! More

by sherri_p11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you so much for your kind words about Lucas! We are thrilled to know that you have enjoyed your experiences with him. Our team at Cumberland Kia is dedicated to ensuring our customers are provided with outstanding service from beginning to end. We really appreciate you taking the time to share your feedback and we look forward to serving you again soon!

July 12, 2023

The team is always so helpful. Needing a vehicle repair can be stressful. The team at Cumberland Kia always takes great care of me and my car. They are easy to work with and great More

by RACHEL YOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you so much for your generous review of Cumberland Kia, and for highlighting our team! We are proud to be the go-to service center for all your repair and automotive needs, and even more proud that we've earned five stars from you. We understand how important it is to have a stress-free experience when bringing your vehicle in for repairs or maintenance. That's why our team is dedicated to providing quality customer care along with expert advice and services. Your satisfaction is paramount to us, so thank you again for letting us know that we're meeting those expectations. If you ever need anything else from us, don't hesitate to reach out! We look forward to helping keep your car running smoothly well into the future.

July 12, 2023

Great jeep sales team! !!!! I can’t believe I have to write 15 words to submit the survey More

by MICHAEL.A.SYWAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave us a five star review and for highlighting our great Jeep sales team! Reviews like yours are important for other customers as they view them when making their own purchasing decisions, so thank you for championing Cumberland Kia. We always try our best to offer friendly and knowledgeable customer service, so we're thrilled to hear that was your experience. We hope to see you again soon!

July 12, 2023

Suzy is rude and always looks and behaves like shes annoyed and miserable there. Excuses complaining instead of solutions and desire to help. Everyone else is very nice. More

by Michelle
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for your review, Michelle. We always want to provide the best customer experience possible here at Cumberland Kia and we regret to hear that Suzy did not meet your expectations in this area. We take customer service seriously and have noted your feedback; we will be sure to follow up internally with her to ensure situations like this do not occur again in the future. We appreciate you taking the time to let us know and hope that you continue to consider us a top option for all of your automotive needs.

Aug 29, 2023 -

Michelle responded

If toy really wanted to handle that situation with Suzy you would not have had her refuse to handle my Kia service as has happened there. When I was told I would get a call back from suzy I never did and when I followed up she said because of my honest revue I would no longer be able to have my car services there. So your response has solved nothing so far unfortunately and I have called Cumberland Kia 4x and left mesgs with Operations Manager who also does not call back.

July 11, 2023

Suzie, Lucas and the team are always amazing! We have been loyal customers for years and will continue thanks to great customer service! More

by FIRSTREALTYCOMPANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas and service team, Susie Green
Report | Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for leaving such a glowing review about Cumberland Kia! We couldn't be happier to hear that Suzie, Lucas and the team made such an impression on you. Our goal is to create a fantastic customer experience with exceptional service wherever possible. We hope to continue our relationship with you as a loyal customer and we look forward to your next visit.

July 11, 2023

Always very helpful and courteous. Great employees! Lucas, Suzi and Rebecca are wonderful to work with. More

by TRM2569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5-star review of Cumberland Kia. We strive to provide an excellent service experience with every customer, so we truly appreciate you choosing our dealership! It means a lot to hear that Lucas, Suzi and Rebecca made your experience special. We will be sure to pass along your compliments to them. We hope your new vehicle is treating you well! Please let us know if there's anything else we can do for you in the future.

July 11, 2023

Friendly staff, great customer service,. I would highly recommend for any and all of your automotive needs. More

by BARRY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for leaving a great review about Cumberland Kia! We appreciate your endorsement and are thrilled to hear your experience with us was so positive. Hearing from customers like you is what makes our work so rewarding. We strive to provide an enjoyable shopping experience, regardless of whether you're coming in for service or purchasing one of our vehicles, and we’re delighted your visit met those expectations. We value and appreciate your kind words and sincerely thank you for taking the time to post such a glowing review. Please don't hesitate to reach out if there's anything else we can do for you. Thank you once again for being a Cumberland Kia customer.

July 11, 2023

I was very satisfied with the courtesy and quickness of getting my car back, Thanks for everything. More

by rmuagritex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you so much for your review of Cumberland Kia. We are delighted to hear that your visit was both courteous and speedy. We pride ourselves on delivering top notch customer service that exceeds expectations each and every time, and it means the world to us to know we did just that for you. We hope to see you back soon!

July 10, 2023

Beyond excellent service. . Rebecca was extremely helpful and went well above and beyond to assist us. More

by Ammon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Kellerman, Susie Green
Report | Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave a glowing review of our service at Cumberland Kia! We are thrilled to hear that Rebecca was able to go above and beyond in providing excellent service. It is thrilling to know that her efforts have paid off and you left with a wonderful car-buying experience. We pride ourselves on our customer service, care, and commitment, and Rebecca has gone above this standard. We look forward to any future purchases and helping you make more memories behind the wheel of your new vehicle! Thank you again for your visit and let us know if you ever have any questions or concerns.

July 09, 2023

Second time I brought car in for an oil change and it leaked. The latest time left a pool of oil on my garage floor. Car will have to be towed to dealer for repair. Garage floor and driveway will have to More

by JOTOOLE62
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lukas
Report | Print
Jul 25, 2023 -

Cumberland Kia responded

Thank you for your honest review and bringing this issue to our attention. We take customer feedback seriously and apologize for the negative experience you had with us. It's unacceptable that after an oil change from one of our service centers, your vehicle leaked oil on your garage floor. We understand that schedule drive-way maintenance is inconvenient and promise to do whatever we can to make it right We appreciate your feedback as it helps us become a better business that serves our customers better. It would be an honor to have you back at Cumberland Kia in the future, where we'll strive to provide top-notch customer service - from the second you walk through our doors until after the completion of service on your vehicle! Please feel free to contact us at 931-520-4196 should you feel a phone call would be helpful

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