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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

July 08, 2023

They take very good care of my late model Kia Sportage and have helped to resolve a couple of issues. More

by Cruncher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Jul 25, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your automotive needs! We are so pleased to hear that we have met and exceeded your expectations. Customer care is our top priority here at Cumberland Kia, and we are thrilled that the team was able to resolve any issues quickly and efficiently. We look forward to assisting you with all of your automotive needs and hope to make your experience a positive one each time you visit us. If there is anything else we can do for you in the future, or any feedback about our services you would like to share, please don’t hesitate to reach out. Thanks again for your kind words - we really appreciate it!

July 08, 2023

Was ok but a long wait, but they were very professional would probably use them again if in the area More

by barbaraiagnemma
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Jul 08, 2023 -

Cumberland Kia responded

Thank you for giving us the opportunity to serve you with your Kia needs! We appreciate your patience as we took extra steps to ensure a quality service experience. Our goal is to always provide professional and courteous automotive care, and we're glad we were able to do so for you. We hope that if you find yourself in the area again, you will not hesitate to come back and see us here at Cumberland Kia!

July 08, 2023

Fast nice and convenient I highly recommend them for all your car needs! Definitely go there More

by angelanwilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 08, 2023 -

Cumberland Kia responded

Thank you so much for your kind words and advice to others about Cumberland Kia, we are sincerely appreciative of your 5-star rating. It's rewarding to know our team is living up to the standards our guests expect from us. We will make sure everyone receives your compliments! It's customers like you that make it all worth it - and we look forwarding to continuing to serve you with speedy, friendly, and convenient service. Thank you again for taking the time to leave such a positive review.

July 07, 2023

Everyone at the dealership is always kind, courteous, and helpful. They greeted my daughter and took her car straight back for the scheduled service. They completed the work in under 30 minutes. More

by SCOTTMCCANN38
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Susie Green
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Jul 08, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia, we appreciate your kind words about our team! We strive to provide our customers with excellent service and it sounds like we exceeded your expectations. We are pleased to know that your daughter's service was completed quickly and efficiently. We hope that you will give us the opportunity to serve you again in the future and we look forward to providing you with excellent customer service when you visit us again. Thank you again for being a valued customer and have a great day!

July 07, 2023

The service on my 2015 Kia optima was quick and thorough, will recommend to others. More

by Bro2274
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Bruce Miller, Susie Green
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Jul 08, 2023 -

Cumberland Kia responded

Thank you for taking the time to provide your review about your recent visit to Cumberland Kia, we appreciate your kind words and are so glad that you had a quick and thorough experience. We understand how important it is getting your vehicle in top condition, so we take great pride in providing an amazing service experience as well as safe and reliable vehicles. We're delighted that you will recommend us to others and look forward to assisting with all of your future vehicle needs. Thank you for being a valued customer!

July 07, 2023

We only have great things to day about Cumberland Kia's service department. They are efficient and wonderful to deal with. More

by MISTYSELBY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
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Jul 08, 2023 -

Cumberland Kia responded

Thank you so much for leaving a review about Cumberland Kia, it's always encouraging to hear such great feedback. We strive to provide the highest quality of service and take pride in offering our customers the best experience possible. Our team is delighted that we were able to exceed your expectations and we are thrilled that you received prompt, friendly service from us. We look forward to seeing you again in the future!

July 06, 2023

Had issue with inspection of tires, manager took care of it and acknowledged there was an issue on their side and worked to make it right. More

by tjstrader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 08, 2023 -

Cumberland Kia responded

Thank you for taking the time to write a review sharing your experience at Cumberland Kia. We are delighted to hear that you had a positive experience with us! We take great pride in offering our customers quality service, and we continuously strive to make sure that all of our guests feel valued and pleased with their visit. Our manager's commitment to finding resolutions and making it right resonates with this commitment. It is reassuring to know that you have taken away a memorable experience for the better from your visit. We look forward to seeing you again soon!

July 06, 2023

Very timely, and informative with information to help fix any issues regarding your vehicle. Very pleased with there service. More

by rod.parrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 08, 2023 -

Cumberland Kia responded

Thanks so much for taking the time to review Cumberland Kia, we're delighted to hear your experience was a positive one! We strive to deliver great service and facilitate efficient repairs, so its nice to know we hit the mark. Our team of technicians work hard to ensure that all repairs are done in a timely fashion and that you are up-to-date on what needs to be addressed when it comes to your vehicle's maintenance. Thank you for sharing your experience and for trusting us with servicing your vehicle!

July 05, 2023

Work was completed in the time stated. I'm pleased with the results and would use this dealer again. More

by CHIEFANG
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Adam Eldridge
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Jul 08, 2023 -

Cumberland Kia responded

Thank you for your glowing review of Cumberland Kia! We are delighted to hear that the work was completed in the time stated and that you are pleased with the results. Our team strives to ensure the highest level of customer satisfaction and we are glad that your experience reflected that. We hope to be able to serve you again in the future, so please don't hesitate to reach out if you need anything else!

July 04, 2023

As always, above excellent service. Fast and efficient. I wouldn’t go anywhere else for my Kia! More

by JCSAMPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 08, 2023 -

Cumberland Kia responded

Thank you for your continued support of Cumberland Kia, it means the world to us! We are so happy that we were able to meet your expectations with our fast and efficient service. We strive to provide the best experience for our customers each and every day, and your review is a reminder that we’re doing just that! We'll be here when you need us in the future. Thanks again!

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