Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Contact Dealership
View Awards

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

Showing 1,319 reviews

August 19, 2023

The salesman, Dave Allbritton, was great. Got a good deal on a great car. Everything was done very professionally. More

by PEPETHOM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Allbritton
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are delighted to hear that Dave provided great customer service and you got a great deal on a car. Customer satisfaction is our priority so we’re proud to know this was achieved with your purchase. We invite you to join our Rewards Program to get even more out of your services. You'll be able to earn rewards points on purchases, services, referrals and much more! If there is every anything else we can do for you in the future, please don't hesitate to reach out. Thank you again!

August 19, 2023

Service reps are very knowledgeable and courteous. They do a thorough analysis and explain everything very well. Facility is very clean and comfortable while you wait….which is usually not very long. More

by CARMOUR316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for the review Cumberland Kia. We are pleased that you found our service reps both knowledgeable and courteous - we strive to provide friendly and helpful service to all of our customers. We also aim to keep our facility clean and comfortable, as well as having the shortest possible wait times so we are glad that you experienced this during your visit. If there is anything else we can do for you please don't hesitate to reach out.

August 19, 2023

Great people, facilities and location. Will buy more vehicles from them. They just need a larger selection. More

by Garry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Billy Case
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for sharing your experience with Cumberland Kia! We're so happy that you appreciate our people, facilities and location. We are constantly working to expand our selection here, so please check back soon for new additions to our inventory. We truly appreciate that you plan to buy more vehicles from us and we look forward to seeing you again soon!

August 18, 2023

They are friendly and nice I would recommend them to anyone. And you don't have to wait long. More

by M.bluhm67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thanks for your kind words about Cumberland Kia, we really appreciate it! We take great pride in providing excellent service to our customers and are glad you experienced that first hand during your visit. We understand how important it is to have efficient service and strive to uphold that standard. We hope you will come back soon so we can continue to exceed your expectations. Thank you again for your review!

August 18, 2023

Cumberland Kia is an awesome place to get vehicle fixed. The workers are very awesome More

by vickiejanewhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia! We're so glad to hear that our staff left a lasting impression. Our team works hard to provide exemplary customer service and it's always gratifying to get feedback like this. We strive to make sure every visit is an excellent experience, and we'll continue working on delivering top-notch service in the future. Thanks again for taking the time to leave a review!

August 18, 2023

Always great service, when I visit Cumberland Kia. They are professional, courteous, and will give you the details of all work required and why. Their good faith estimates are always within a reasonab More

by kellymcd1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to review Cumberland Kia! We are thrilled to hear that the service has been excellent each time you visit us. It is important to us that our customers receive detailed and professionally-generated explanations for all work necessary, and it brings us joy knowing you see our estimates as fair and reasonable. We look forward to seeing you in the future - please always feel welcome to contact us with questions or requests. Have a great day!

August 17, 2023

They are always get our car in quickly for servicing. When there’s problem they take care of it promptly and correctly. The service department is the best. More

by ekpmorrow@yahoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca, Susie Green
Report | Print
Aug 17, 2023 -

ekpmorrow@yahoo responded

You guys have a great team there. That’s why we won’t go anywhere else

August 17, 2023

Everyone was very polite and prompt with repairs. Definitely would recommend Cumberland Kia! They listened to me on what was going on with my Sorento. Susie was awesome to work with. More

by ECOPASS615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for your kind words, we're glad to hear that you had a positive experience with Cumberland KIA. We strive to provide excellent customer service and are so pleased that Susie was able to exceed your expectations. We understand how important it is for repairs and services to be done quickly and correctly, so we take great pride in being able to help our customers on time! Thank you again for choosing Cumberland KIA!

August 17, 2023

Always very helpful this is the 2nd car I've bought from here. All the sales men are great and the service department is amazing. More

by tylerinsley44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green, Brandon Hall, Jason Bohannon
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for your amazing review and for being a loyal customer at Cumberland Kia. It means a lot to us that our sales team has been able to make such an impression on you, and that our service department has blown you away. We take pride in the relationships we build with all of our valued customers and it's wonderful to hear we are doing a great job! We look forward to helping you with more car purchases in the future.

August 17, 2023

They were great and the work area while I waited was clean and quiet. Awesome job! More

by DIPERNAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave us a review. We're thrilled to hear that your experience was a good one. Here at Cumberland Kia, we believe in keeping clean and quiet work areas for our customers who choose to wait for their vehicles during service. It's wonderful to know that our commitment to providing excellent customer service continues to impress our valued customers like yourself. We look forward to servicing your vehicle next time you require maintenance.

1
2
3
...
132