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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

August 16, 2023

I was seen real quick and my car was serviced and they said that it would be 2hrs and it was like 1 hr. Very polite and explained details clearly. Nice job! More

by brendalawhornb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
?? He wked sat and was at the first desk when w b teribg the door. Sorry I can't remember his name
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Aug 19, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your visit to Cumberland Kia. We're so glad that we could meet your needs in a timely manner and that our staff provided excellent service during your visit. It's always our priority to provide fast and efficient car servicing, while also being clear in our communication about what to expect. We value customer feedback like this and strive everyday to ensure each and every one of our customers receive great service! Thanks for taking the time to let us know how we did.

August 16, 2023

Was very satisfied with the service, VERY CLEAN and polite. Had great coffee and tv More

by MARY.BOLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Aug 19, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to leave your review. We are so pleased that you had a great experience with us here at Cumberland Kia. Cleanliness is one of our top priorities and your feedback shows that we are achieving our goal in this area. It's also wonderful to learn that you enjoyed the complimentary coffee and TV during your visit! The quality of the service we provide is always our number one focus and it was incredible to see this reflected in your words. We are really happy that we could exceed your expectations and we would love it if you chose to put your trust in us again in the future!

August 13, 2023

Everyone was very nice. The salesman who worked with me was helpful and made my car buying experience easy. More

by PEPETHOM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Albritton
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

We're delighted to hear your car-buying experience at Cumberland Kia was so easy! We strive to ensure our customers get the top-of-the-line service they deserve, and it sounds like we hit the mark with you. Thank you for mentioning the help you received from our sales team. We're proud to have a staff of knowledgeable professionals who are passionate about serving you to the best of their ability. It's gratifying to know that those efforts paid off. We hope to serve you again in the future.

August 12, 2023

Unorganized and didn’t seem to know what they were doing. They didn’t go over my paperwork with me at all when I picked up my vehicle. I had to ask and prompt them for information. I tried calling for 30 min More

by DIZZYRIZZY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t even get the names of the people I dealt with
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Aug 19, 2023 -

Cumberland Kia responded

Thank you for taking the time to give us your valuable feedback following your recent experience at Cumberland Kia. We value honest feedback as it helps us improve our processes and customer experiences. We apologize for the issues that you faced when picking up your vehicle and for any frustration caused by calling us and not getting an answer. We should always ensure that our customers are guided through their paperwork thoroughly, as well as providing them with a speedy response when they call us. That didn't happen in your case, and we regret that we didn't meet those standards. We'll certainly take this feedback into consideration and use it to address any issues that need improvement in our dealership. We strive to deliver excellent service to each of our customers, so thank you again for bringing this to our attention.

August 11, 2023

This dealership only services and repairs what is needed. I’m never pressured to have anything else done. Staff is always friendly and very helpful! More

by LORIKBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady who checked me out was also very nice and friendly, Susie Green
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Aug 19, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We are pleased to hear that our staff have been friendly and helpful during your visits with us! We think it is very important to only service what is truly needed, and we are glad to know that you appreciate our focus on customer service and transparency. Thanks again for your feedback - we look forward to seeing you on your next visit!

August 10, 2023

I had an oil change. Prompt service. Friendly I have a Soul and a Seltos. I enjoy both. More

by QUALITYFIBERGLASS
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Aug 10, 2023 -

QUALITYFIBERGLASS responded

Great and prompt service

Aug 10, 2023 -

QUALITYFIBERGLASS responded

Great service. Prompt oil change. Friendly employees

Aug 10, 2023 -

QUALITYFIBERGLASS responded

Good service. Prompt. Friendly employees

August 10, 2023

Cumberland Kia was wonderful in getting our Kia Sedona its routine factory maintenance and oil change. They were quick, efficient, professional, and they gave us a detailed summary of our vehicle’s condit More

by KNMHULING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thanks for choosing Cumberland Kia and letting us take care of your vehicle, we appreciate you entrusting us with the maintenance of your Kia Sedona. We're glad to hear that you found our team professional, efficient and detailed in their summary - our goal is to always have a quick turn around time without ever compromising on quality. Thank you for taking the time to provide your review, we hope you'll come back soon and let us take care of all your car needs.

August 10, 2023

Great service! Got me the help I needed asap and my car back to me asap! More

by paigemgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas! Was great to work with. Got me the help I needed asap. , Adam Eldridge, Susie Green, Brandon Hall
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Aug 19, 2023 -

Cumberland Kia responded

Thank you so much for reviewing your experience with Cumberland Kia! Our team takes great pride in offering helpful and efficient service and it's wonderful to hear that they did just that. We strive to get our customers back on the road quickly and safely and it sounds like we were able to do that for you. We greatly appreciate your business and if there is anything else we can do, please don't hesitate to reach out.

August 10, 2023

Said it would take 30 minutes utes and it was a perfect estimate. Very professional More

by STEVEN.VEERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for visiting Cumberland Kia and sharing feedback about your experience. We are delighted to hear that we gave you an accurate estimated time of 30 minutes and that the service was professional. We take pride in providing excellent customer service, and it's heartening to hear your positive review! If there is anything else we can do to enhance your future visits, please don't hesitate to contact us. We look forward to seeing you again soon at Cumberland Kia.

August 09, 2023

I bought my vehicle from Overdrive USA and it checked all the boxes on what I wanted for my family. The dealership was more than willing to assist with issues that were found when I picked up my vehicle, and More

by BRANDYBLEVINS24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Albritton
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for leaving your review, and we are glad to hear that you had a good experience when purchasing from Overdrive USA. We appreciate your commendation for Dave Albritton's assistance in finding the vehicle that checked all your boxes. While we're sorry to hear the issues found with your vehicle, we thank you for highlighting our willingness to help get them resolved. We're fortunate to have a skilled staff in our service department who are always willing to help with any of our customers' needs. Thanks again, and if there is anything else that we can do for you in the future, please don't hesitate contacting us!

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