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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

August 09, 2023

CUMBERLAND KIA IS A GREAT PLACE TO BUY A NEW VEHICLE. THE STAFF ARE EXCELLENT. More

by KIM67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you so much for your generous review, it's wonderful to hear that you had a positive experience at Cumberland Kia. We are thrilled that our staff was able to assist you in finding the perfect automobile. We take great pride in upholding high-standards of customer service and we're glad this was reflected during your visit. We hope to see you again soon!

August 08, 2023

Whether I buy my vehicle there or elsewhere, Cumberland Kia Service Center takes great care of my vehicles! I travel 50 miles because I trust them. More

by MHARLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you so much for your kind words and for choosing Cumberland Kia Service Center! It truly means a lot to us to know that we’ve earned your trust enough for you to go out of your way and drive 50 miles just to visit us. Your loyalty is greatly appreciated, and we are glad that our services have exceeded your expectations. We hope to continue providing great service for many years to come.

August 08, 2023

Great service always. Staff is friendly and professional and does the work in A timely manner. More

by GGWINTERS45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland KIA for your service needs. Our team takes great pride in delivering a friendly and professional experience, so we're pleased to hear they met your expectations. We always appreciate feedback to help us grow - it was noted that the work was completed in a timely manner, and we will continue to strive towards excellence with the quality of our service. We hope your vehicle is running smoothly now, but please know we would be more than happy to get you back in if any issues arise in the future. Thank you again for your review!

August 08, 2023

The staff are friendly, professional and helpful. Great service every time. Happy to do business with Cumberland Kia and repair shop. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas (Kia repair shop), Susie Green, Brandon Hall, Miguel Matias
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia! We are grateful to have gained a loyal customer in you and appreciate that you took the time to share your experience. We strive to provide our customers with friendly, professional and helpful service, and we're pleased that we have been able to consistently meet your expectations over time. If you ever have any questions or need assistance with anything moving forward please don't hesitate to contact us directly - your satisfaction is our top priority. Thank you for choosing Cumberland Kia and we look forward to continuing our relationship with you!

August 08, 2023

Love my service technicians they are amazing awesome people I enjoy seeing and talking with them every time it’s time for my service thanks Youins see ya next service More

by JCSHOEMAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I wish I could remember his name I know it started with a T and he was awesome too, Susie Green
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Aug 19, 2023 -

Cumberland Kia responded

Hi there and thank you for leaving us a review! We are very glad to hear that you enjoy seeing and talking with our service technicians on your visits for service. We appreciate your loyalty and look forward to continuing to provide you with the best possible experience while servicing your vehicle. If there is anything additional we can do to make sure you're having an enjoyable visit, please don't hesitate to let us know. Thanks again for the review, we hope to be of service once again soon!

August 07, 2023

Usually wonderful Sometimes difficult to reach by phone to schedule an appointment. Service advisors very professional More

by BGLASS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for sharing your experience at Cumberland Kia! We are thrilled to hear that you felt our service advisors were professional and we apologize if you had difficulty reaching us by phone. At Cumberland Kia, we strive to ensure a seamless end-to-end customer experience. Taking into consideration your feedback, we have been working on improving our phone line system to help reduce any wait times and make scheduling appointments easy for all our customers. We value your relationship with us and if there is anything else we can do to help make your experience better, let us know. Thank you again for choosing Cumberland Kia for all of your vehicular needs!

August 07, 2023

Excellent service station, excellent technicians team. Fantastic service center. Was in and out. Thank you Cumberland Kia team! More

by DRAIVCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you so much for your review of Cumberland Kia! We value the time you took to share your positive sentiment about our service techincians. It is encouraging and motivating to hear that your visit was prompt and quick. We look forward to serving you again!

August 05, 2023

Susie and the Kia team is awesome, Always has my best interest at heart, I travel a lot so they always see to it that my Optima is in good running condition and always trats me like family, I love my Kia More

by MSDOLITTLE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson, Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you so much for your kind words about Susie and our team here at Cumberland Kia. We strive to provide exceptional service and take pride in forming meaningful customer relationships. We are thrilled that we can do this and meet your needs for quality car maintenance even when you're on the go! We appreciate you taking the time to share your positive review, and we look forward to seeing you again soon.

August 05, 2023

Susie is the best! She is always friendly and does her best to be accommodating. My relationship with this dealership and Susie goes back to 2016 More

by steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 19, 2023 -

Cumberland Kia responded

Thank you for your thoughtful feedback and kind words, we appreciate you taking the time to share your experience! It's our pleasure to have Susie as part of our team here at Cumberland Kia. We take great pride in providing exceptional customer service and it is inspiring to hear that she has a customer-focused approach that resonates with you. Personally connecting with clients is a cornerstone of what we believe in and strive for—thank you for your continued trust and loyalty over the years!

August 05, 2023

Great people, easy to get to, did work in timely manner. We will be back. More

by LIZLENLAV17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you for your positive review of Cumberland Kia, we're so glad to hear that our location and staff exceeded your expectations. We pride ourselves on customer service and strive to ensure each customer is happy with their purchase. It's great to hear that we provided you with the kind of work and turnaround time you were looking for. It means a lot to us when returning customers give us the opportunity to serve them again - we really appreciate it! We look forward to seeing you in the future and helping make your car needs come true. Thanks again for coming in - have a great day.

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