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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

August 05, 2023

Helpful, quick to explain the problem and the options for fixing it. Kind and courteous staff. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Aug 19, 2023 -

Cumberland Kia responded

Thank you for bringing your car to Cumberland Kia! We are delighted to hear that our staff provided helpful service and explained the options well for getting your car fixed. We strive to make sure that all of our customers have a great experience with us, and we are glad that yours was positive. If there is anything else that we can do for you in the future, please don’t hesitate to reach out!

August 04, 2023

Love this dealership and have loved my Kia for 15 years. Will buy my next car from this dealership! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave us such a positive review! We're delighted to hear that your relationship with Cumberland Kia has spanned 15 years. It means the world to us when our customers find their perfect car and love growing with it over the years. We look forward to being part of your journey into the next 15 years, and we would be honored if we could help you welcome a new member into your family. Our staff is always here to offer advice, answer questions, and provide support so you can make an informed decision on your next vehicle. We hope you’ll come back soon!

August 04, 2023

Easy to deal with fast and flexible and friendly would buy from them again very happy More

by JLBENNETT67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you for your kind words about the team at Cumberland Kia! We strive to make our dealership a hassle-free and enjoyable place to purchase or service a vehicle, and it looks like we have succeeded with you. We really appreciate your feedback and for choosing us for your next car purchase. We look forward to seeing you again in the future!

August 03, 2023

Very quick service, worked me in since I was in town, saved me an hour trip back! More

by B.S.FERRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you for your excellent review. We're thrilled to hear that we were able to save you a trip back and get you in quickly - that's exactly the level of service we strive for. Please let us know if there is anything else that we can do for you and we look forward to seeing you again soon!

Aug 06, 2023 -

B.S.FERRIS responded

Thank you, we will be back! This is the first vehicle we did not purchase from your dealership in close to 20 years, the sales department and i could not come close to an agreement, we went to another dealership, they took us u on our offer immediately, but your service department treated us like we had purchased it there!

August 03, 2023

Very knowledgeable. Friendly. Helpful Great experience. Great facilities Will buy again. Good vehicle. Great location. Great service More

by Garry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet, Cody Stout, Jon Ward, William Bryant, Tina Ledbetter, Miguel Matias, Jason Bohannon, Billy Case
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Aug 05, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to write such a wonderful review about your experience at Cumberland Kia. We are thrilled to hear that you had a great time while visiting our facilities and we thank you for recognizing our team's knowledge, friendliness, helpfulness, and excellent service. It is our goal to ensure that every customer has the best experience possible when visiting us and it is so rewarding to know that we surpassed your expectations. We hope that you enjoy your new vehicle and we look forward to seeing you soon!

August 03, 2023

Very good service, didn't have to wait too long. Got appt fast also!.Stop More

by MOOREHEAD.LINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

We are grateful to hear that you received prompt and attentive service at Cumberland Kia! We value your time greatly and strive to provide not only quality service, but an efficient customer experience as well. Thank you for taking the time to leave us this review and we look forward to helping you with all of your Kia needs in the future.

August 03, 2023

Great service good people helpful explain what's going on seem to really care they do a great job More

by jrmcnall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

We are so glad to hear that you had a great experience with us at Cumberland Kia! It's always wonderful when we can showcase the excellent customer care and assistance we strive for each day. Our team truly cares about our customers, and it's rewarding each time we receive feedback like this! Thank you for recognizing their efforts. We look forward to seeing you again soon.

August 03, 2023

Excellent service. Quality products. Saved me money!! Susie was extremely helpful! Speedy completion! Made my car safe! More

by SUEFITZ0247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you for your five-star review of Cumberland Kia! We are so happy to have been able to provide you with an excellent service experience and super helpful customer service from Susie. Our goal is always to help our customers find quality products all while saving them money, and it sounds like we succeeded! We're glad that the whole process was speedy and we could make sure that your car was safe. Thank you for choosing us for your car care needs, and we look forward to seeing you again soon!

August 03, 2023

Fast, confident, and friendly at Cumberland Kia. This is my third Kia and I am very happy with service and my Kia Sportage. More

by Kathy Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

We are grateful to hear that you received prompt and attentive service at Cumberland Kia! We value your time greatly and strive to provide not only quality service, but an efficient customer experience as well. Thank you for taking the time to leave us this review and we look forward to helping you with all of your Kia needs in the future.

August 02, 2023

We had great service, met friendly knowledgeable staff who go the distance for their customers! More

by rudischwarze.1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet, Cody Stout, Jason Bohannon
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

George, thank you for choosing Cumberland Kia and for your kind review! We strive to provide our customers with exceptional service and we are extremely pleased that we were able to meet your expectations. We sincerely appreciate your positive feedback about the friendliness of our staff and their willingness to go the extra mile for our customers. It was a pleasure to assist you with your needs; we hope that you will return should any need arise in the future. If there is anything else we can do in the meantime, please don't hesitate to reach out! Sincerest thanks again for your kind words - we couldn't be happier with your experience.

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