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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

August 02, 2023

Great dealership to bring vehicle in to have any type of service needed. Very friendly and helpful More

by JAH383616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Aug 05, 2023 -

Cumberland Kia responded

Hello George, thank you for your wonderful review of Cumberland Kia! We really appreciate that you took the time to share your experience with us. It's great to hear that our team was able to provide friendly and helpful service when you brought your vehicle in. We pride ourselves on delivering quality customer service and we're happy to hear that your expectations were met. If there is ever anything else you may need, please do not hesitate to contact us. Thank you for choosing Cumberland Kia, we look forward to seeing you again soon!

July 31, 2023

Very courteous and professional. Identified my warranty issue and handled it promptly and with a seamless process. More

by RONNELLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you for providing this feedback about your experience at Cumberland Kia. We are thrilled to hear we met your expectations and that you were pleased with the courteousness and professionalism of our team. We always strive to make sure all our customers get a first-class service, so we're glad we could do that for you. We appreciate the compliment about our ability to identify and promptly handle what ended up being a warranty issue. Taking quick action on these types of matters is important in our business, so thank you for recognizing that! We hope to see you again soon and wish you safe travels on all your adventures.

July 29, 2023

Fast efficient and answered all my questions and concerns they were friendly and took the time to research things for me More

by STRELNAREDHEARTBELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are delighted to hear that we were able to provide you with speedy, efficient service and answer all of your questions. Our goal is always to make sure our customers feel well taken care of, so we're thrilled that you felt your concerns and inquiries were addressed thoroughly. We look forward to seeing you again soon!

July 28, 2023

Absolutely no hassle in purchasing a vehicle, very friendly, and accommodated my requests without hesitation! More

by alejandro.herrera9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody & Josh, Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you for your feedback on your experience at Cumberland Kia! We are so glad that we were able to make the process of purchasing a vehicle stress-free and hassle-free. Our customer's satisfaction is our top priority, and it's wonderful to hear that we exceeded your expectations. Your kind words about our friendly staff are also appreciated. We hope you enjoy your new vehicle! Thank you for choosing Cumberland Kia, we look forward to seeing you again!

July 28, 2023

I have always received excellent service. It is very easy to schedule an appointment. Thank you so much. More

by Kmayynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Aug 05, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia! We strive to offer the best customer service experience possible, so I am delighted that you have had a pleasant experience when scheduling an appointment with us. We take pride in delivering reliable, trustworthy automotive solutions and services to our customers. Our team of professionals is dedicated to providing excellent workmanship and repairs for all vehicle makes and models. It's great to hear that our team has been able to fulfill our mission of offering outstanding customer care for you on every visit. Thank you again for choosing Cumberland Kia as your destination for automotive service - we are very appreciated having received your business.

July 28, 2023

Josh was absolutely great. He was very knowledgeable of the car and super helpful. Finance was great as well. More

by JENNY.SMITH14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland , Adam Eldridge
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Aug 05, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave a review for Cumberland Kia, we appreciate it! We're glad to hear Josh was able to provide excellent service guiding you through your car purchase. It's also great that our finance department was so helpful. We're delighted your experience with us was so positive and hope to see you again soon!

July 28, 2023

Friendly, very knowledgeable salesman. ..Jon Ward. Covered entire Sportage, answered all our questions and completed the sale. Finance Mgr Dusty Atkinson well prepared, had all numbers and More

by MLONG606
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dusty Atkinson*****, Jon Ward
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Aug 05, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave your review on Cumberland Kia, we're glad to hear your experience with our team was a positive one. It's always great to receive feedback about individual members of staff and we'll be sure to pass this on to Jonathan and Dusty. We know how important it is that customers have all their questions answered and acquire all the knowledge they need before purchasing a car. We strive for excellence here at Cumberland Kia and it's fantastic feedback like this that ensure we continue giving our customers the best possible experience. Thanks again for your custom!

July 27, 2023

My oil was changed on 7-19-23 and we noticed oil leaking this week. The Kia was approximately 1 -2 quarts low of oil. Oil was all over the skid plate. I immediately begin calling Cumberland Kia in Cookevill More

by BSRT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to review our service department, and we apologize for the inconvenience caused by your recent visit. We strive to deliver exceptional customer service to all of our guests, and it is upsetting when we cannot achieve that. Your feedback regarding our oil-change services will be shared with our staff in order to ensure appropriate accountability measures are taken. We are concerned about the lack of response from Susie and thank you for bringing it to our attention; this type of customer satisfaction falls beneath our company standards and will be discussed with her accordingly. Again, we thank you for taking the time to both visit Cumberland Kia Cookeville and for providing us with your constructive feedback. We hope that you experienced better luck during your tow experience and would welcome another chance to demonstrate why many drivers have come to choose Cumberland Kia as their source of automotive maintenance services.

Jul 28, 2023 -

BSRT1 responded

Thank you for the response. Susie was kind in the process once we finally spoke. I just think in the future that customers whose brand new vehicle have to be towed in due to faulty service, should be a top priority, and not be contacted at the end of the day. In the end, we will move on from this and look for improved service from this location in the future.

July 27, 2023

Good work and great customer service experience. Will definitely use in the future if needed More

by PRECIOUSMOMENT670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We are so glad to hear that your customer service experience with us was great! We strive for excellence in providing exceptional customer service and it is our pleasure to make sure each customer is taken care of. We hope you will come back and use us again soon! Have a great day.

July 27, 2023

Went to the service dept for the first time and was extremely impressed with the customer service! Will be back and will purvhsdr my next vehicle here when ready More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you so much for this lovely review, and for sharing it with us! We are elated to hear that your first visit to the Cumberland Kia Service department was such a success. Our dealership is grateful and proud you felt the level of service shown to you met your expectations. Moreover, we look forward to having you be a part of our long standing family of customers and hope you come back when the time is right for your next vehicle purchase!

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