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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

July 27, 2023

Susie is so kind and helpful. I’m not sure if the problem is resolved yet but they are doing all they can with kindness More

by Tricia frasier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Jul 27, 2023 -

Cumberland Kia responded

Hello Susie, Thank you for taking the time to share your kind words and appreciate that you experienced a service that was both helpful and pleasant. We pride ourselves on always going above and beyond to provide an exceptional experience for our customers. Your satisfaction is our number one priority at Cumberland Kia and we strive to ensure each customer leaves our lot feeling satisfied. We are happy that you felt valued during your visit with us and wanted to personally thank you for providing us with feedback. We hope you enjoy the resolution of your issue and, should you ever need anything in the future, please do not hesitate to reach out as we would love to serve you again!

July 26, 2023

Fast and friendly service. Called first thing in the morning to bring my vehicle in and was finished before closing. More

by PARSONS810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for trusting Cumberland Kia with your business, we appreciate your review and the opportunity to serve you! We strive to always provide fast and friendly customer service and are delighted you got in and out quickly. We look forward to seeing you again soon!

July 26, 2023

Yes, I think they’re very reliable honest and they really care about their customers. I was there the other day and I met the most sweetest person. I believe her name was Susie she’s the one who’s been helpi More

by Pat.welsh63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for the kind words about Cumberland KIA! We are thrilled to hear that you were well taken care of by Susie and Lucas. Here at Cumberland KIA, we strive to provide top notch service and go above and beyond our customer's expectations. We truly value your patronage and feedback! Please do not hesitate to reach out to us if there is anything that you need in the future. Thank you again!

July 25, 2023

Friendly efficient service always answers questions competently service is completed to my satisfaction trust worthy More

by ANITAALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, and for being a valued customer! We're so glad that our team was able to provide friendly and efficient service, as well as answer any questions you had. It's wonderful to hear that you are satisfied with the work done and can trust the team here. We hope we can continue to be your go-to dealership in the future!

July 24, 2023

GEAT DEALERSHIP WITH GREAT STAFF! !! SUSIE GREEN IS LIKE THE BEST!! KEEP UP THE GREAT WORK!! More

by BRENT42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet, Cody Stout, Jon Ward, William Bryant, Tina Ledbetter, Susie Green
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Jul 27, 2023 -

Cumberland Kia responded

Thank you for your wonderful feedback about Susie Green and our dealership! It's fantastic to hear that you had such a positive experience. We want to make sure each and every customer enjoys their visit to Cumberland Kia and it seems that Susie was able to provide an unforgettable shopping experience for you. We truly appreciate your endorsement as a satisfied customer and will be sure to let Susie know how much her work is appreciated. Thanks again, we look forward to having you back in the future.

July 23, 2023

Everything went smoothly and service was actually done earlier than expected. Also a comp vehicle was given to us to ensure no inconveniences! It was a very professional and courteous experience. The serv More

by rchamp89.rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words, Kristen. We really appreciate you taking the time to review your recent experience with us at Cumberland Kia. We strive to provide excellent customer service, so it's great to hear that our team was courteous and professional and also that they were able to complete your service ahead of schedule. We're also glad that you appreciated the use of a complimentary vehicle during your visit so as not to inconvenience you in any way. We hope you have many more positive experiences with us in the future and we look forward to continuing to serve you the best way possible!

July 22, 2023

Dealership was clean, staff was friendly, and overall our experience was good there. However, the time spent in the waiting area seemed a little long, for just syncing a key. More

by GOODNEWSTOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for the kind words about Cumberland Kia. We appreciate hearing that you had a good experience with us and we are delighted to know that the staff was friendly and helpful. We apologize for keeping you in the waiting area a little too long and we understand that your time is valuable. We always strive to ensure that all of our customers receive prompt service for their vehicle needs, so thank you for bringing this to our attention. Our goal is to exceed your expectations each time you come in for service, so please let us know if there’s anything else we can do to improve your experience when visiting us in the future. Thank you again for taking the time to share your thoughts!

July 22, 2023

Really pleased with the accuracy with every one at the dealership and there phenomenal attitude ! More

by Mike.clark11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for writing this amazing review about your experience at Cumberland Kia! It is deeply appreciated and motivating to our teams. We pride ourselves in providing the best possible customer service and we’re so pleased to know that you were satisfied with our accurate communication and phenomenal attitude. We value every customer who walks through our doors, and we look forward to seeing you again for any of your future automotive needs. From all of us at Cumberland Kia, thank you for taking the time to share your feedback!

July 21, 2023

Service was good but we discovered after our purchase that they ran our credit multiple times. More

by RVSWEETON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlin
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Jul 27, 2023 -

Cumberland Kia responded

Thank you for providing your feedback about your experience with us at Cumberland Kia. We apologize about having to run your credit multiple times during the purchase process as that was certainly not our intention. Our goal is to have every customer completely satisfied with their experience in doing business with us and we regret that on this occasion that did not happen. We deeply value honest feedback from our customers which we use to improve and grow not only our customer service but also its related processes. To show our appreciation, please do take advantage of the free oil/service change you will receive when you bring in your car for service. Once again thank you for bringing this matter to our attention and if you would like further assistance, please feel free to reach out to us directly!

July 21, 2023

I will use them again they done a good job got my car fixed I want to thank them for that More

by TIM75WRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words, and for choosing Cumberland Kia as your car service provider. We are always striving to provide excellent service and we are glad to hear that we were able to meet your needs. We hope to be able to work with you again in the future!

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